Thien
Level 1: Cadet

When can I use Telstra Air Service

Hello,

 

Should I wait until the NBN connection box and the Telstra Gateway installed at my home to be able to use Telstra Air service?
 
Today, I have booked connection to NBN on 29/11, at the moment I'm still using the Telstra cable broadband service. During the conversation with Telstra representative, I have also asked for my Telstra Air to be activated. After that, I received an email from Telstra indicating that I can now connect to Telstra Air, so I have installed Telstra Air app in my mobile and tried to log in, but the login failed several times.
 
Best regards,
 
Thien

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