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Andrei3
Level 1: Cadet

Hi all, I ported my service from Vodafone to Telstra on the 11/6/21, the only glitch is that anyone with Vodafone can no longer call me... They get a 'please check the number an try again' All other carriers can call me however and I can call / text ...

Lorna1946
Level 1: Cadet

I have 2 Telstra phones, using the Aldi mobile network, which, I understand, uses the Telstra network. Both are showing little or no signal, where they usually have a full signal. This has been for 48 hrs now. I have contacted Aldi and have not recei ...

abthomp
Level 14: Field Agent

We're getting messages about unanswered calls that a voice message has been left and to contact Message Bank.On calling 101 we get a recorded message stating that "this number is not available on this service"

Argee
Level 3: Gumshoe

I wonder if anyone can tell me if Telstra have a facility to block International Calls on an Android Phone. I know I can block individual callers as they call, but it gets a bit tedious. One would have thought it would be pretty simple to say I do no ...

TheNewGuy
Level 2: Rookie

Is it possible to add data to the 200GB upfront plan? I got stuck with no NBN in the great HFC NTD drought of 2021, so my Telstra SIM is my only internet option for my home office. Sadly 200GB per month isn't enough when the kids also want to stream ...

Kazza521
Level 1: Cadet

I wish to redeem points from Telstra Plus for the Nokia 2.3 . It states that the phone is locked to the Telstra Network and a fee must be paid to unlock. My current plan is with Belong. Would a fee still have to be paid. Cannot find anything on the t ...

FIHT
Level 1: Cadet

Does anyone else get constant data interruptions in Reid ACT? Has been going on for weeks now and Telstra keep saying there is no issue. I have checked with 8 colleges of mine who use Telstra at Anzac Park West in Reid and they all have the same issu ...

Emjel
Level 1: Cadet

I'm currently in Korea and activated my day pass 2 days ago which has shut down my phone reception.I have restarted, re-seated the sim, reset network.I have full signal. Telstra so far have been useless and I have spoken for hours to people who ask t ...

jem9212
Level 1: Cadet

Hello,I'm trying to get my 81yo mothers phone unlocked so she can change to a cheaper service. After weeks we finally got a message with codes to unlock. It says on the idle screen put in the code, what exactly is the idle screen?  Help would be very ...

trypod
Level 2: Rookie

Does any one know if the Samsung Galaxy A12 4GX supports WIFI calling ?Regards John

William04
Level 1: Cadet

How to transfer prepaid credit from one sim to another?  The original sim has been damaged and I have a new sim.

Skyla-Bee
Level 1: Cadet

Why WON'T TELSTRA AIR Let me CONNECT?? 

RodinMackay
Level 2: Rookie

Hi allRecently my work phone, a Telstra tough max T85 had a reset, and when I started the phone again it needs the google sign in details that was previously used on the device. The problem is, I was silly enough to not record the password, and the n ...

Mezz77
Level 1: Cadet

I purchased a Telstra Essential Plus 2 phone and it won’t ring. It vibrates but doesn’t ring. I have tried  the volume buttons on the side, I have reset & updated the phone. I have gone to settings , audio section and checked that everything is on an ...

wallet_72
Level 1: Cadet

Basic summary: Arranged warranty repair via chat, was told to expect a pouch to arrive to send the phone back.Waited a week, nothing.Went to local store, they tried to log a case for me but because there was an existing case the computer wouldn't let ...

WJA777
Level 5: Eagle Eye

I have a Pixel 4a 5G that I recently purchased from Telstra. Network signal strength is very ordinary compared to 2 other devices that I own....a Pixel 4XL and a Xiaomi Mi 9T Pro. I'm using the app "Network Signal Info" to compare signal strength of ...

JPJ58
Level 1: Cadet

I have inserted the new sim card from other provider and turned phone off and on again several times. Other provider saying everything ok on their end.

Gatt
Level 1: Cadet

Spoiler  I have a new telstra F3 mobile and I like to use speed dialing on it but there is no icon where I can active it can you help

Bedelia
Level 1: Cadet

I am trying to open my Golf Club app it gets to my login,I can not open it up

Rapt88
Level 2: Rookie

Hi,I am after an MP3 copy of OneClick notification tone for HTC mobile.An old thread had this but is now closed.(https://crowdsupport.telstra.com.au/t5/android/trying-to-find-htc-one-notification-tone/td-p/273877) DEANJA (Jeff) is the (very helpful a ...

Bennlexx
Level 2: Rookie

I have read on this forum that there should be no difference between the reception of Telstra pre paid and post paid sims.  A friend cannot get reception at his home using his pre paid sim.  I get reception using post paid.  If there is no difference ...

BJC46
Level 2: Rookie

Hi,Our mobile which is a T Flip 3 doesn't ring.I have cancelled message bank and when you now ring it says the person is unavailableand it converts the message to text. That is ok but really need it to ring so we can talk.Hope you can help, cheers!

Flipflopphil
Level 1: Cadet

How much data does Kayo use watching football ? TY

Keeper101
Level 1: Cadet

Need help with this new phone

Bumbles
Level 1: Cadet

My elderly mother has an old flip phone that is currently pre paid.  We would like to convert it to a simple cheap plan for her because she is constantly running out of credit at crucial times. How do I do this?

TheNewGuy
Level 2: Rookie

Is it possible to add data to the 200GB upfront plan? I got stuck with no NBN in the great HFC NTD drought of 2021, so my Telstra SIM is my only internet option for my home office. Sadly 200GB per month isn't enough when the kids also want to stream ...

Kazza521
Level 1: Cadet

I wish to redeem points from Telstra Plus for the Nokia 2.3 . It states that the phone is locked to the Telstra Network and a fee must be paid to unlock. My current plan is with Belong. Would a fee still have to be paid. Cannot find anything on the t ...

jem9212
Level 1: Cadet

Hello,I'm trying to get my 81yo mothers phone unlocked so she can change to a cheaper service. After weeks we finally got a message with codes to unlock. It says on the idle screen put in the code, what exactly is the idle screen?  Help would be very ...

William04
Level 1: Cadet

How to transfer prepaid credit from one sim to another?  The original sim has been damaged and I have a new sim.

Rapt88
Level 2: Rookie

Hi,I am after an MP3 copy of OneClick notification tone for HTC mobile.An old thread had this but is now closed.(https://crowdsupport.telstra.com.au/t5/android/trying-to-find-htc-one-notification-tone/td-p/273877) DEANJA (Jeff) is the (very helpful a ...

BJC46
Level 2: Rookie

Hi,Our mobile which is a T Flip 3 doesn't ring.I have cancelled message bank and when you now ring it says the person is unavailableand it converts the message to text. That is ok but really need it to ring so we can talk.Hope you can help, cheers!

Stardrill
Level 1: Cadet

My elderly uncle has moved into a new Retirement Village,his mobile phone reception is terrible one bar at best. Is it possible when I call his mobile to have his home phone also simultaneously ring so he can answer that rather than his mobile and ge ...

Noeltoo
Level 2: Rookie

Hi all, my phone can't receive calls or texts, its prepaid, can't add any credit, says emergency calls only. When i call my number it tells me my phone is disconnected. Nobody responding on chat after 3 hours, automated message on phone just tells me ...

zephyr22
Level 2: Rookie

Every time I try to find a way to delete call history, missed calls etc from this phone it makes another call to the person. I can't find the answer in the User manual so would appreciate help.

Dazza67
Level 1: Cadet

Can someone please give me the web address for the user manual for the Telstra Evoke Pro 2 phone.

Sprinteroz
Level 1: Cadet

I have been given my mothers phone to look at, she said it done a update and never come out of download mode and now is stuck on a screen that says powered by go edition.I have connected it to my computer but noting happens I can not access anything. ...

Dazza67
Level 1: Cadet

Can you adjust the amount of time the Evoke Pro 2 rings for. My wife sometimes has trouble getting to the phone with a short ring time.

ginny48
Level 3: Gumshoe

How can I save some of my phone contacts to my sim (the ones which I have already saved to the phone)?

Loop010
Level 2: Rookie

Hi can anyone help me Every time I try to sign into Telstra air it takes me to Telstra.purchases.fon.comIt used to work till yesterday

RuniteMaiden
Level 2: Rookie

I bought the Telstra Evoke Pro and a 128GB Micro SD card, due it it advertising that it supports up to 128GB expanded storage. The phone reads the card as corrupt when formatted in exFAT or NTFS, and following the prompt to format it using the phone ...

PrepaidUser001
Level 2: Rookie

 Can someone tell me if this phone is locked to Telstra network? This link says the $229 price is "outright". https://www.telstra.com.au/mobile-phones/prepaid-mobiles/telstra-evoke-pro2

Klingingspurs
Level 1: Cadet

How do I turn off 10 second convert voice message to text message on my telstra phone. 

Hotham989
Level 2: Rookie

How difficult would it be for Telstra to show the price before signing up for 2 week trial?

dalhousie
Level 1: Cadet

I can not enter the Cash Cow competition, as message says I can't. Have been entering for a long time. I rang125111 & message said to contact on line. Trying to ring 19777077.  my mobile. REMOVED. thank you.

muggawump
Level 1: Cadet

I live in a rural area and data services are a bit patchy, would a blue tick Telstra phone be better then a non blue tick phone in rural area's?

Nicole50
Level 1: Cadet

Hi, I’ve purchased a Telstra locked pre paid phone for my mother in law but she is on a Telstra post paid plan.  Will I be able to simply swap over the sims and the phone will work?

Ancient
Level 2: Rookie

my phone will not allow me to view my pictures, it states "unfortunatly galler has stopped, why is this the phone is a ZTE blade version 5.1 

spazman
Level 3: Gumshoe

I would just like to say how much I am loving my phone. I don't have a home phone or a computer but I am able to do so much that I want with this phone. Excellent product.

Salvo1973
Level 2: Rookie

Am sending this again Hello All. Am From Uruguay, small country in Southamerica, Recently I bought on eBay a cell phone, turns out it's an Oppo AX5, by Telstra. Is not what I supposed to bought, it should been a Oppo R17, but got this one instead but ...

Bob4570
Level 2: Rookie

Why

Useless

Solargirl
Level 1: Cadet

When I call other Telstra phones 'Perth Bike Tours' appears on their phone. Caller ID name somewhere in a database is matching my phone number to "Perth Bike Tours'. I am not talking about people who know me and have my number stored in their phones, ...

PJB_Doncaster
Level 4: Private Eye

When I connect to WiFi my Evoke 2 keeps alerting me to system update available.When I try to go to the update it flashes a panel on the screen then  disappears, returning to the alert panel.   How do I get the update please?  Or stop it alerting me?  ...

Walking
Level 1: Cadet

Contacts wont open

demonic1
Level 2: Rookie

With covid shutting trade down and our spat with china will it be hard to get new phones soon, i only ask because there seems to be less of a choice of brands at not just here but with other places as well.

Fatboyrider
Level 2: Rookie

Does anyone have any idea on how to get my pre paid telstra phone unblocked.  Have tried the telstra app many times but just get stuffed around in circles.

Busharea
Level 1: Cadet

How do I unlock my Samsung galaxy A20?

Bill132
Level 1: Cadet

Hi,  I am trying to activate a prepaid phone and have received a text message to say that it was unsuccessful and to contact the 24/7 chat.  I have tried to go through the chat but it comes up grey and does not connect.  Of course, I cannot ring anyo ...

90046245
Level 1: Cadet

   

ginny48
Level 3: Gumshoe

I currently use a Telstra Alcatel phone with an ALDI sim, no problem. I have just purchased a new phone, again a Telstra Alcatel prepaid phone, but the Aldi sim gets inserted and asks for an unlock code. I thought that seeing as it worked before with ...

jocksquin
Level 2: Rookie

Recently bought a T86 Tough Max3.Its working fine EXCEPT for the email. It does send and receive emails ok but if i want to see any emails,I have to open the app(s).Although my "base account' with Telstra is still POP3,the app is running on IMAP afte ...

SCD
Level 5: Eagle Eye

Has anyone purchased prepaid Telstra Evoke Pro 2 mobile?.  The features look very good with triple cameras, 6.2" HD screen and powerful processor. 

Exmouthjohn
Level 1: Cadet

G'day fellow Telstra users. I have recently taken on a 40gig mobile plan. Last week I camped at Cape range and was disappointed to find no signal. Upon arriving home to Exmouth I did a speed test and found I was getting 0.2Mbps. After multiple attemp ...

Southerngirl
Level 1: Cadet

This has got to be the worst internet ever!I cannot wait to get onto another provider.I have been with Telstra for 30 years you have just lost my business.

Dreadlocks
Level 1: Cadet

I cant receive calls, but i can still call and receive txt, msgs etc. I just got the new note 20 ultra phone

Jnelth
Level 1: Cadet

Hi, my father has had his mobile phone stolen.  He has been trying to contact Telstra to cancel it, however the the auto voice sends says that it 'will help him in another way' and then sends a message (to the stolen phone) on how to receive such hel ...

Henry1
Level 1: Cadet

How do I delete messages like 'father's day and Christmas day greetings from the T95..?

FayeArib
Level 1: Cadet

HEY TELSTRA, THIS IS FAYE FROM YARRABAH, ME AND MY MOB ARE REALLY MAD U ARE STEELING ARE FOTOS ON DIVAS!!PLZ STOP.DONT SHUT DIVAS OFF. EVERY ONE IN MY MOB USES DIVAS TO CHAT. WE HAVE ARE OWN ROOMS FOR YEARS.WE REALLY NEED IT!!!

RevAndrew
Level 1: Cadet

The explanation given is 'The recipient server did not accept our requests to connect'. This is happening sporadically on different bigpond email accounts. Some failures seem to notify me straight away, others a few days later.

david1281
Level 1: Cadet

purchase order for my new samsung 20 note ultraphone so i may redeem the buds live.

Monkeymans
Level 1: Cadet

I am register Telstra user why can I not get AFL live?

user2222
Level 1: Cadet

Hi,Can I use a Telstra Essential Smart 2 (locked to the Telstra network) on the Belong network ?Thanks

Labsrus
Level 1: Cadet

Hi, my 86 year old godmother has a Telstra Easycall phone, changing it is not an option.  Recently I realised I could not hear her when either I called her or she called me.  I rang Telstra who said it was a SIM card issue so I have been into Telstra ...

cazza123
Level 1: Cadet

We are trying to unlock my sons Oppo AX5 post paid phone.  He purchased the phone outright from a telstra shop and it was on a monthly plan.  We have now switched to another plan provider and his phone number has been switched over but his phone says ...

petertra
Level 1: Cadet

MMS

I have a telstra pre paid mobile which has the mobile phone data switch off from the network side.This is due to the fact that one simple download would clean out my credits.My issue is I have received a MMS, is there a way I can view it from a telst ...

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