About a month ago, I put through a request (via telstra app messaging) to have a telstra prepaid phone network unlocked. I was required to pay an $80 fee which I did and I was told it will take a few days. Since then I've been in contact a few times ...
Google Pay on my Oppo Find X2 Pro has stopped working overnight. I get an error message that says my phone does not meet security standards. My phone is stock and purchased from Telstra about 1 month ago. Google Pay has worked without problem until n ...
Hello, I have spent the last hour frustratingly trying to sign up with Telstra Mobile online. I sign into my telstra ID go through the registration steps and get to the verification details page. No matter what i do every time i fill out the page (en ...
Phone has been locked by Telstra we are moving to Belong which is a subsidiary of Telstra.But new SIM will not work as the phone is lockedCan anyone ass
Is it only me, or do ALL Telstra related internet pages go slower than a turtle in reverse?Tried opening mail on their home page, sat looking at a moving circle for three and a half minutes, try to pay on the MyTelstra app, sat looking at the moving ...
Every time I try to find a way to delete call history, missed calls etc from this phone it makes another call to the person. I can't find the answer in the User manual so would appreciate help.
Hi, I am trying to activate a prepaid phone and have received a text message to say that it was unsuccessful and to contact the 24/7 chat. I have tried to go through the chat but it comes up grey and does not connect. Of course, I cannot ring anyo ...
My new Telstra Lite 2 sparse instructions says it has front and rear camera's but I can only access the rear one. Can find no instructions on how to switch between the two in the PDF user guide. Anyone know how to do this please.
Keep getting "while your code looks valid, we have not been able to link your telstra tv. Please check the code and try again."Any clues on why this is happening? Both are connected to the same network.
Hi, I have a Telstra prepaid phone. I'm transferring my number to a post paid service. I have activated my new SIM (so my old Telstra SIM is now deactivated) and now when I have inserted the new SIM into the phone it is telling me that the device is ...
Okay had a rather frustrating day... went to local Telstra Shop to purchase a Moto g 5G. But, they don't have one for display purposes, and as such they said that they can't order one in for me and to order online, then bring it down to transfer cont ...
Over the last couple of days I have not been able to make my calls at all or receive them (I have tested this) on my Telstra Prepaid mobile on a 28 day plan with 26 days credit on it. Whenever I try call a number, there is no calling tone and a messa ...
So here's the story.... I had a Motorola which I wasn't happy with so I bought a Telstra Samsung A11 from BigW. All the data was transferred using Samsung Smart Switch but when it came to putting the current SIM in the new phone it was a different si ...
On the 29-11-2020 I purchased a mobile phone outright from the online shop, however I made an error in the the street number <removed for privacy>
I never got tracking info from Telstra but having a MyPost account with Australia Post I saw a deliver ...
How many people are not getting the support needed from the message help option that has replaced live chat. Over 24 hours ago I requested assistance for credit not being applied and have just been told be patient. Prepaid customers are over looked s ...
Placed a Order For a Pre Paid Phone through the Online Telstra Shop 05/11/2020, received a invoice email with a invoice number, Contacted Telstra through the App on the 18/11/2020 to find out what was happening with my order, to only be told that the ...
The scenario is that I forward calls to a respondent who takes bookings on a semi permanent basis. For reasons which I still can't fathom, you can't forward an SMS under the same scenario and while there are apps that will do it, they seem flaky at b ...
As of yesterday 04/12/2020 morning my Oppo Find X2 Pro is having problems making & receiving both calls & texts. I went to a Melbourne CBD Telstra shop this morning and was told it's to do with a network upgrade issue, that it only impacts the Oppo F ...
Every time I try to find a way to delete call history, missed calls etc from this phone it makes another call to the person. I can't find the answer in the User manual so would appreciate help.
I have been given my mothers phone to look at, she said it done a update and never come out of download mode and now is stuck on a screen that says powered by go edition.I have connected it to my computer but noting happens I can not access anything. ...
I bought the Telstra Evoke Pro and a 128GB Micro SD card, due it it advertising that it supports up to 128GB expanded storage. The phone reads the card as corrupt when formatted in exFAT or NTFS, and following the prompt to format it using the phone ...
Can someone tell me if this phone is locked to Telstra network? This link says the $229 price is "outright". https://www.telstra.com.au/mobile-phones/prepaid-mobiles/telstra-evoke-pro2
I can not enter the Cash Cow competition, as message says I can't. Have been entering for a long time. I rang125111 & message said to contact on line. Trying to ring 19777077. my mobile. REMOVED. thank you.
Hi, I’ve purchased a Telstra locked pre paid phone for my mother in law but she is on a Telstra post paid plan. Will I be able to simply swap over the sims and the phone will work?
I would just like to say how much I am loving my phone. I don't have a home phone or a computer but I am able to do so much that I want with this phone. Excellent product.
Am sending this again Hello All. Am From Uruguay, small country in Southamerica, Recently I bought on eBay a cell phone, turns out it's an Oppo AX5, by Telstra. Is not what I supposed to bought, it should been a Oppo R17, but got this one instead but ...
Hi any recommendations for a mobile phone value for money. Think of your dad or yourself who is happy to just text, a little social media & an alarm lol. The Alcatel One Touch has finally died!! Thanks in advance
Just purchased a pre paid Telstra Evoke Plus from the local post office. Added an existing monthly Telstra contract sim. No issues with calls or the phone itself just have one very annoying issue. When you press the power button instead of locking th ...
Hi...how do I order a paper bill please? I am often unwell and my hubby needs a physical bill to pay my account on my behalf. I ordered it months ago with my new phone but am only receiving email bills so far.Thank you, Angie Cooper
Hi - I have a Telstra PrePaid Oppo AX5 Phone. BTW its a Great Phone I am wanting to use it overseas with a UK Sim for local calls and data and still have my Telstra Sim for Calls & Txt from/to Aust. Specs say the phone is Dual Sim. Telstra 24/7 Cha ...
Hi, I am trying to activate a prepaid phone and have received a text message to say that it was unsuccessful and to contact the 24/7 chat. I have tried to go through the chat but it comes up grey and does not connect. Of course, I cannot ring anyo ...
I currently use a Telstra Alcatel phone with an ALDI sim, no problem. I have just purchased a new phone, again a Telstra Alcatel prepaid phone, but the Aldi sim gets inserted and asks for an unlock code. I thought that seeing as it worked before with ...
Recently bought a T86 Tough Max3.Its working fine EXCEPT for the email. It does send and receive emails ok but if i want to see any emails,I have to open the app(s).Although my "base account' with Telstra is still POP3,the app is running on IMAP afte ...
G'day fellow Telstra users. I have recently taken on a 40gig mobile plan. Last week I camped at Cape range and was disappointed to find no signal. Upon arriving home to Exmouth I did a speed test and found I was getting 0.2Mbps. After multiple attemp ...
This has got to be the worst internet ever!I cannot wait to get onto another provider.I have been with Telstra for 30 years you have just lost my business.
Hi, my father has had his mobile phone stolen. He has been trying to contact Telstra to cancel it, however the the auto voice sends says that it 'will help him in another way' and then sends a message (to the stolen phone) on how to receive such hel ...
HEY TELSTRA, THIS IS FAYE FROM YARRABAH, ME AND MY MOB ARE REALLY MAD U ARE STEELING ARE FOTOS ON DIVAS!!PLZ STOP.DONT SHUT DIVAS OFF. EVERY ONE IN MY MOB USES DIVAS TO CHAT. WE HAVE ARE OWN ROOMS FOR YEARS.WE REALLY NEED IT!!!
The explanation given is 'The recipient server did not accept our requests to connect'. This is happening sporadically on different bigpond email accounts. Some failures seem to notify me straight away, others a few days later.
Hi, my 86 year old godmother has a Telstra Easycall phone, changing it is not an option. Recently I realised I could not hear her when either I called her or she called me. I rang Telstra who said it was a SIM card issue so I have been into Telstra ...
We are trying to unlock my sons Oppo AX5 post paid phone. He purchased the phone outright from a telstra shop and it was on a monthly plan. We have now switched to another plan provider and his phone number has been switched over but his phone says ...
I have a telstra pre paid mobile which has the mobile phone data switch off from the network side.This is due to the fact that one simple download would clean out my credits.My issue is I have received a MMS, is there a way I can view it from a telst ...
Hi there! So I currently have a Samsung Galaxy S7 which was bought online, I couldn't get VOLTE to work on it and discovered that it is actually a UAE phone with non-Australian firmware. So to avoid this issue when I purchase a new phone I decided I ...
Hi, I have a Samsung on lease plan. How can I find out the cost of that phone at the end of the lease? It is a Samsung S10 5g. The plan ends in March 2021.
How in gods name are you meant to get hold of anyone. I need to find out about my sons contract with mobile swap assure etc but cant talk to anyone? Chats are not available, and where I keep getting send us a message nothing happens.
Hello Team, Of late noticed my whatsapp calls not working via Telstra WiFi, thought of some restrictions placed. However, today got to know from neighbor it is working as usual for them (but they are not with Telstra).So I am thinking this might be w ...
Hi my mobile hotspot suddenly got slowed. I use my mobile phone hotspot for gaming (dota 2) and I haven't got any issues before but since last month it starting to get slow. Is there any reason for it?