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Peter2417
Level 1: Cadet

How can active my mobile service in my package?

odeh80
Level 1: Cadet

About a month ago, I put through a request (via telstra app messaging) to have a telstra prepaid phone network unlocked. I was required to pay an $80 fee which I did and I was told it will take a few days. Since then I've been in contact a few times ...

Jedi-77
Level 2: Rookie

Google Pay on my Oppo Find X2 Pro has stopped working overnight. I get an error message that says my phone does not meet security standards. My phone is stock and purchased from Telstra about 1 month ago. Google Pay has worked without problem until n ...

AD401
Level 1: Cadet

Hello, I have spent the last hour frustratingly trying to sign up with Telstra Mobile online. I sign into my telstra ID go through the registration steps and get to the verification details page. No matter what i do every time i fill out the page (en ...

Musha
Level 1: Cadet

Phone has been locked by Telstra we are moving to Belong which is a subsidiary of Telstra.But new SIM will not work as the phone is lockedCan anyone ass

Unhappy_Jan
Level 1: Cadet

Is it only me, or do ALL Telstra related internet pages go slower than a turtle in reverse?Tried opening mail on their home page, sat looking at a moving circle for three and a half minutes, try to pay on the MyTelstra app, sat looking at the moving ...

Busharea
Level 1: Cadet

How do I unlock my Samsung galaxy A20?

zephyr22
Level 2: Rookie

Every time I try to find a way to delete call history, missed calls etc from this phone it makes another call to the person. I can't find the answer in the User manual so would appreciate help.

Bill132
Level 1: Cadet

Hi,  I am trying to activate a prepaid phone and have received a text message to say that it was unsuccessful and to contact the 24/7 chat.  I have tried to go through the chat but it comes up grey and does not connect.  Of course, I cannot ring anyo ...

Crie
Level 1: Cadet

My new Telstra Lite 2 sparse instructions says it has front and rear camera's but I can only access the rear one. Can find no instructions on how to switch between the two in the PDF user guide. Anyone know how to do this please.

RedEarth
Level 1: Cadet

Anybody had to pay a non return fee at the end of a lease? If so how much was it?

Dazza67
Level 1: Cadet

Can someone please give me the web address for the user manual for the Telstra Evoke Pro 2 phone.

sherbetgal1
Level 1: Cadet

Keep getting "while your code looks valid, we have not been able to link your telstra tv. Please check the code and try again."Any clues on why this is happening? Both are connected to the same network.

DavidJ19
Level 1: Cadet

Hi everyone, How do I check my Date Of Birthday in my personal details? Thanks.

DianaRoss
Level 1: Cadet

Hi, I have a Telstra prepaid phone. I'm transferring my number to a post paid service.  I have activated my new SIM (so my old Telstra SIM is now deactivated) and now when I have inserted the new SIM into the phone it is telling me that the device is ...

Frednerk7
Level 1: Cadet

Hi, how do I set my samsung s9 for volte 4G please

Usual_Story
Level 1: Cadet

Okay had a rather frustrating day... went to local Telstra Shop to purchase a Moto g 5G. But, they don't have one for display purposes, and as such they said that they can't order one in for me and to order online, then bring it down to transfer cont ...

EB201
Level 1: Cadet

Over the last couple of days I have not been able to make my calls at all or receive them (I have tested this) on my Telstra Prepaid mobile on a 28 day plan with 26 days credit on it. Whenever I try call a number, there is no calling tone and a messa ...

Peekay10
Level 1: Cadet

So here's the story.... I had a Motorola which I wasn't happy with so I bought a Telstra Samsung A11 from BigW. All the data was transferred using Samsung Smart Switch but when it came to putting the current SIM in the new phone it was a different si ...

Atlanta2020
Level 1: Cadet

On the 29-11-2020 I purchased a mobile phone outright from the online shop,  however I made an error in the the street number <removed for privacy> I never got tracking info from Telstra but having a MyPost account with Australia Post I saw a deliver ...

TinkaBek
Level 1: Cadet

How many people are not getting the support needed from the message help option that has replaced live chat. Over 24 hours ago I requested assistance for credit not being applied and have just been told be patient. Prepaid customers are over looked s ...

CathW
Level 2: Rookie

How do i start 24/7 live chat

John_Deininger
Level 1: Cadet

Placed a Order For a Pre Paid Phone through the Online Telstra Shop 05/11/2020, received a invoice email with a invoice number, Contacted Telstra through the App on the 18/11/2020 to find out what was happening with my order, to only be told that the ...

daylef
Level 2: Rookie

The scenario is that I forward calls to a respondent who takes bookings on a semi permanent basis. For reasons which I still can't fathom, you can't forward an SMS under the same scenario and while there are apps that will do it, they seem flaky at b ...

NickCycles
Level 1: Cadet

As of yesterday 04/12/2020 morning my Oppo Find X2 Pro is having problems making & receiving both calls & texts. I went to a Melbourne CBD Telstra shop this morning and was told it's to do with a network upgrade issue, that it only impacts the Oppo F ...

zephyr22
Level 2: Rookie

Every time I try to find a way to delete call history, missed calls etc from this phone it makes another call to the person. I can't find the answer in the User manual so would appreciate help.

Dazza67
Level 1: Cadet

Can someone please give me the web address for the user manual for the Telstra Evoke Pro 2 phone.

Sprinteroz
Level 1: Cadet

I have been given my mothers phone to look at, she said it done a update and never come out of download mode and now is stuck on a screen that says powered by go edition.I have connected it to my computer but noting happens I can not access anything. ...

Dazza67
Level 1: Cadet

Can you adjust the amount of time the Evoke Pro 2 rings for. My wife sometimes has trouble getting to the phone with a short ring time.

ginny48
Level 3: Gumshoe

How can I save some of my phone contacts to my sim (the ones which I have already saved to the phone)?

Loop010
Level 2: Rookie

Hi can anyone help me Every time I try to sign into Telstra air it takes me to Telstra.purchases.fon.comIt used to work till yesterday

RuniteMaiden
Level 2: Rookie

I bought the Telstra Evoke Pro and a 128GB Micro SD card, due it it advertising that it supports up to 128GB expanded storage. The phone reads the card as corrupt when formatted in exFAT or NTFS, and following the prompt to format it using the phone ...

PrepaidUser001
Level 2: Rookie

 Can someone tell me if this phone is locked to Telstra network? This link says the $229 price is "outright". https://www.telstra.com.au/mobile-phones/prepaid-mobiles/telstra-evoke-pro2

Klingingspurs
Level 1: Cadet

How do I turn off 10 second convert voice message to text message on my telstra phone. 

Hotham989
Level 2: Rookie

How difficult would it be for Telstra to show the price before signing up for 2 week trial?

dalhousie
Level 1: Cadet

I can not enter the Cash Cow competition, as message says I can't. Have been entering for a long time. I rang125111 & message said to contact on line. Trying to ring 19777077.  my mobile. REMOVED. thank you.

muggawump
Level 1: Cadet

I live in a rural area and data services are a bit patchy, would a blue tick Telstra phone be better then a non blue tick phone in rural area's?

Nicole50
Level 1: Cadet

Hi, I’ve purchased a Telstra locked pre paid phone for my mother in law but she is on a Telstra post paid plan.  Will I be able to simply swap over the sims and the phone will work?

Ancient
Level 2: Rookie

my phone will not allow me to view my pictures, it states "unfortunatly galler has stopped, why is this the phone is a ZTE blade version 5.1 

spazman
Level 3: Gumshoe

I would just like to say how much I am loving my phone. I don't have a home phone or a computer but I am able to do so much that I want with this phone. Excellent product.

Salvo1973
Level 2: Rookie

Am sending this again Hello All. Am From Uruguay, small country in Southamerica, Recently I bought on eBay a cell phone, turns out it's an Oppo AX5, by Telstra. Is not what I supposed to bought, it should been a Oppo R17, but got this one instead but ...

Fedup20
Level 2: Rookie

Haven't been able to receive or make calls on my mobile for several days

Tech92
Level 2: Rookie

I think someone else is using my Google account and it has been hacked. How can I recover my hacked Gmail account?

khloe2012
Level 5: Eagle Eye

Hi any recommendations for a mobile phone value for money. Think of your dad or yourself who is happy to just text, a little social media & an alarm lol. The Alcatel One Touch has finally died!! Thanks in advance

Gazsa
Level 2: Rookie

Just purchased a pre paid Telstra Evoke Plus from the local post office. Added an existing monthly Telstra contract sim. No issues with calls or the phone itself just have one very annoying issue. When you press the power button instead of locking th ...

NilC
Level 1: Cadet

Hi, Is eSIM available on Android phone on Telstra yet? I'm mostly interested in the Pixel 3. Cheers

angiemaecooper6
Level 1: Cadet

Hi...how do I order a paper bill please? I am often unwell and my hubby needs a physical bill to pay my account on my behalf.  I ordered it months ago with my new phone but am only receiving email bills so far.Thank you, Angie Cooper 

AJAY1958
Level 3: Gumshoe

Hi - I have a Telstra PrePaid Oppo AX5 Phone.   BTW its a Great Phone I am wanting to use it overseas with a UK Sim for local calls and data and still have my Telstra Sim for Calls & Txt from/to Aust. Specs say the phone is Dual Sim. Telstra 24/7 Cha ...

LanaB
Level 1: Cadet

.

Hey I need help trying to find where I can find the network key to unlock a Telstra 4Gx plus prepaid phone

Busharea
Level 1: Cadet

How do I unlock my Samsung galaxy A20?

Bill132
Level 1: Cadet

Hi,  I am trying to activate a prepaid phone and have received a text message to say that it was unsuccessful and to contact the 24/7 chat.  I have tried to go through the chat but it comes up grey and does not connect.  Of course, I cannot ring anyo ...

90046245
Level 1: Cadet

   

ginny48
Level 3: Gumshoe

I currently use a Telstra Alcatel phone with an ALDI sim, no problem. I have just purchased a new phone, again a Telstra Alcatel prepaid phone, but the Aldi sim gets inserted and asks for an unlock code. I thought that seeing as it worked before with ...

jocksquin
Level 1: Cadet

Recently bought a T86 Tough Max3.Its working fine EXCEPT for the email. It does send and receive emails ok but if i want to see any emails,I have to open the app(s).Although my "base account' with Telstra is still POP3,the app is running on IMAP afte ...

SCD
Level 5: Eagle Eye

Has anyone purchased prepaid Telstra Evoke Pro 2 mobile?.  The features look very good with triple cameras, 6.2" HD screen and powerful processor. 

Exmouthjohn
Level 1: Cadet

G'day fellow Telstra users. I have recently taken on a 40gig mobile plan. Last week I camped at Cape range and was disappointed to find no signal. Upon arriving home to Exmouth I did a speed test and found I was getting 0.2Mbps. After multiple attemp ...

Southerngirl
Level 1: Cadet

This has got to be the worst internet ever!I cannot wait to get onto another provider.I have been with Telstra for 30 years you have just lost my business.

Dreadlocks
Level 1: Cadet

I cant receive calls, but i can still call and receive txt, msgs etc. I just got the new note 20 ultra phone

Jnelth
Level 1: Cadet

Hi, my father has had his mobile phone stolen.  He has been trying to contact Telstra to cancel it, however the the auto voice sends says that it 'will help him in another way' and then sends a message (to the stolen phone) on how to receive such hel ...

Henry1
Level 1: Cadet

How do I delete messages like 'father's day and Christmas day greetings from the T95..?

FayeArib
Level 1: Cadet

HEY TELSTRA, THIS IS FAYE FROM YARRABAH, ME AND MY MOB ARE REALLY MAD U ARE STEELING ARE FOTOS ON DIVAS!!PLZ STOP.DONT SHUT DIVAS OFF. EVERY ONE IN MY MOB USES DIVAS TO CHAT. WE HAVE ARE OWN ROOMS FOR YEARS.WE REALLY NEED IT!!!

RevAndrew
Level 1: Cadet

The explanation given is 'The recipient server did not accept our requests to connect'. This is happening sporadically on different bigpond email accounts. Some failures seem to notify me straight away, others a few days later.

david1281
Level 1: Cadet

purchase order for my new samsung 20 note ultraphone so i may redeem the buds live.

Monkeymans
Level 1: Cadet

I am register Telstra user why can I not get AFL live?

user2222
Level 1: Cadet

Hi,Can I use a Telstra Essential Smart 2 (locked to the Telstra network) on the Belong network ?Thanks

Labsrus
Level 1: Cadet

Hi, my 86 year old godmother has a Telstra Easycall phone, changing it is not an option.  Recently I realised I could not hear her when either I called her or she called me.  I rang Telstra who said it was a SIM card issue so I have been into Telstra ...

cazza123
Level 1: Cadet

We are trying to unlock my sons Oppo AX5 post paid phone.  He purchased the phone outright from a telstra shop and it was on a monthly plan.  We have now switched to another plan provider and his phone number has been switched over but his phone says ...

petertra
Level 1: Cadet

MMS

I have a telstra pre paid mobile which has the mobile phone data switch off from the network side.This is due to the fact that one simple download would clean out my credits.My issue is I have received a MMS, is there a way I can view it from a telst ...

cheethamz17
Level 1: Cadet

Hi there! So I currently have a Samsung Galaxy S7 which was bought online, I couldn't get VOLTE to work on it and discovered that it is actually a UAE phone with non-Australian firmware. So to avoid this issue when I purchase a new phone I decided I ...

11489c
Level 1: Cadet

Hi, I have a Samsung on lease plan. How can I find out the cost of that phone at the end of the lease? It is a Samsung S10 5g. The plan ends in March 2021.

Selwin
Level 1: Cadet

How in gods name are you meant to get hold of anyone. I need to find out about my sons contract with mobile swap assure etc but cant talk to anyone? Chats are not available, and where I keep getting send us a message nothing happens.

Suneelravu
Level 1: Cadet

Hello Team, Of late noticed my whatsapp calls not working via Telstra WiFi, thought of some restrictions placed. However, today got to know from neighbor it is working as usual for them (but they are not with Telstra).So I am thinking this might be w ...

Trigga123
Level 1: Cadet

Hi my mobile hotspot suddenly got slowed. I use my mobile phone hotspot for gaming (dota 2) and I haven't got any issues before but since last month it starting to get slow. Is there any reason for it?

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