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GC2020Ana
Level 2: Rookie

Hello...I tried calling 13 20 00 but the offices are closed, on behalf of a lady friend who's really struggling to get her phone activated.I've even sent a Facebook instant message too. No reply received as of yet. The new telstra phone was purchased ...

SCD
Level 5: Eagle Eye

Has anyone purchased prepaid Telstra Evoke Pro 2 mobile?.  The features look very good with triple cameras, 6.2" HD screen and powerful processor. 

SteveW_52
Level 20: Director

I had the opportunity a couple of days to transfer a Telstra eSIM from one device (Pixel4) to a new device (Pixel 5). The ability to do this via a function my the My Telstra app caught my eye a little while ago, so I thought I would give it a try. Fo ...

Hoddy97
Level 1: Cadet

Hi all,I have recently purchased a Telstra 5033t and cannot send text messages. I have a pre-existing Telstra sim and I am in a high coverage area so I am unsure of what the issue could be. Can anyone offer me any suggestions on how to fix this?

antonio1949
Level 1: Cadet

Visited webpage I was directed to by telstra to get unlock code for phone, and submitted all required details.That was a fair number of days ago - I got no response. Visited telstra shop. They gave me a phone number - rang it and got 'this number no ...

bear331
Level 1: Cadet

I have a current telstra pre paid phone sim. I have just purchased a new telstra pre paid phone. Can

Robyn42
Level 1: Cadet

I have a new Telstra Essentials Smartphone 3, prepaid.   When I make a call, I can hear the person on the other end but they cannot hear me.  This is not a useful feature for a phone.  How can I fix it.  Also, is Telstra aware that your Live Chat 24 ...

Exmouthjohn
Level 1: Cadet

G'day fellow Telstra users. I have recently taken on a 40gig mobile plan. Last week I camped at Cape range and was disappointed to find no signal. Upon arriving home to Exmouth I did a speed test and found I was getting 0.2Mbps. After multiple attemp ...

accredo
Level 1: Cadet

Good morning I am currently overseas in the UK. Due to the virus I will be staying in the UK a while longer and need to setup call forwarding on unavailable and call forwarding on busy from my Telstra mobile phone to a Melbourne based landline number ...

Kishdo
Level 1: Cadet

My message bank has just converted to talk to text. How can I disable and go back to Messagebank? Have tried online help but it says I need to talk to a technician. Have tried and am Unable to contact Telstra by phone As it tells me I need to sort th ...

Shezarae
Level 1: Cadet

What happened to data gifting?I want to give away some of my data.

Mozza5
Level 1: Cadet

I'm receiving calls from people to say they missed a call from my number. I did not make these calls. I've tried contacting Telstra, however, limited response. Someone is using my number as the called ID. How can I resolve this identity scam?

Annoyed431
Level 2: Rookie

Am totally over being ignored by Telstra arrogance who charge for a service they don't provide and still keep charging for and when raised after contacting the TIO the monumental obfuscation  displayed by Telstra is beyond belief. Online chat doesn't ...

Annoyed431
Level 2: Rookie

Am totally over being ignored by Telstra arrogance who charge for a service they don't provide and still keep charging for and when raised after contacting the TIO the monumental obfuscation displayed by Telstra is beyond belief. Online chat doesn't ...

AN14
Level 4: Private Eye

I formatted my micro sd card 32GB as internal storage and expected to find my internal storage increased by 32GB to 40GB (approx). After formatting - the internal storage remained at the supplied 8GB. I then selected the "Forget" option when I select ...

Jecoshee
Level 1: Cadet

Hello,My Samsung Tab died, I have put SIM into an old phone Telstra 4GX HD. I can make calls, send and receive texts but cannot receive calls.Could it be something to do with call barring? When I go there, it asks for a 4 digit password, which I do n ...

Kym62
Level 1: Cadet

I have received the unlocking codes for my Mum's phone which was a Telstra prepaid phone.Before putting the phone on a new carrier, I was advised in the SMS to put in a Telstra SIM card to unlock the phone, however, I do not have the original SIM car ...

Southerngirl
Level 1: Cadet

This has got to be the worst internet ever!I cannot wait to get onto another provider.I have been with Telstra for 30 years you have just lost my business.

Dreadlocks
Level 1: Cadet

I cant receive calls, but i can still call and receive txt, msgs etc. I just got the new note 20 ultra phone

justin45
Level 1: Cadet

Hi I activated my new sim two days ago, it says it’s activated, but can only message in, nothing else works.it won’t let me top up credit. 
it said 4 hours to active?? 

Jnelth
Level 1: Cadet

Hi, my father has had his mobile phone stolen.  He has been trying to contact Telstra to cancel it, however the the auto voice sends says that it 'will help him in another way' and then sends a message (to the stolen phone) on how to receive such hel ...

STANFORD1927
Level 5: Eagle Eye

Hi I have a Telstra easy touch discovery 3 mobile phone Unfortunately I have left my finger to long on the off switch and the phone has gone dead. The only code I could find was for my previous easy touch phone. I know only have 1 go left. I rang Tel ...

Hr484
Level 1: Cadet

So I've recently upgraded my phone to the tough Max 3 and trying to send an SMS/MMS is just not happening, constantly says sending/not sent touch to try again etc and after maybe 15 attempts it finally might send or I just don't bother and ring the p ...

Mick675
Level 1: Cadet

All I need is to talk to a human consultant. I've tried saying everything and just get a text message link everytime.Its not good enough telstra.We all have personal issues and your duty of care as a caring company is to allow us to be able to talk t ...

MikeMelb
Level 1: Cadet

The welcome greeting on my voice mail has changed from the lady's voice which has been the same for years, to a man's... When did this happen?

Loop010
Level 2: Rookie

Hi can anyone help me Every time I try to sign into Telstra air it takes me to Telstra.purchases.fon.comIt used to work till yesterday

RuniteMaiden
Level 2: Rookie

I bought the Telstra Evoke Pro and a 128GB Micro SD card, due it it advertising that it supports up to 128GB expanded storage. The phone reads the card as corrupt when formatted in exFAT or NTFS, and following the prompt to format it using the phone ...

PrepaidUser001
Level 2: Rookie

 Can someone tell me if this phone is locked to Telstra network? This link says the $229 price is "outright". https://www.telstra.com.au/mobile-phones/prepaid-mobiles/telstra-evoke-pro2

Klingingspurs
Level 1: Cadet

How do I turn off 10 second convert voice message to text message on my telstra phone. 

Hotham989
Level 2: Rookie

How difficult would it be for Telstra to show the price before signing up for 2 week trial?

dalhousie
Level 1: Cadet

I can not enter the Cash Cow competition, as message says I can't. Have been entering for a long time. I rang125111 & message said to contact on line. Trying to ring 19777077.  my mobile. REMOVED. thank you.

muggawump
Level 1: Cadet

I live in a rural area and data services are a bit patchy, would a blue tick Telstra phone be better then a non blue tick phone in rural area's?

Nicole50
Level 1: Cadet

Hi, I’ve purchased a Telstra locked pre paid phone for my mother in law but she is on a Telstra post paid plan.  Will I be able to simply swap over the sims and the phone will work?

Ancient
Level 2: Rookie

my phone will not allow me to view my pictures, it states "unfortunatly galler has stopped, why is this the phone is a ZTE blade version 5.1 

spazman
Level 3: Gumshoe

I would just like to say how much I am loving my phone. I don't have a home phone or a computer but I am able to do so much that I want with this phone. Excellent product.

Salvo1973
Level 2: Rookie

Am sending this again Hello All. Am From Uruguay, small country in Southamerica, Recently I bought on eBay a cell phone, turns out it's an Oppo AX5, by Telstra. Is not what I supposed to bought, it should been a Oppo R17, but got this one instead but ...

Fedup20
Level 2: Rookie

Haven't been able to receive or make calls on my mobile for several days

Tech92
Level 2: Rookie

I think someone else is using my Google account and it has been hacked. How can I recover my hacked Gmail account?

khloe2012
Level 5: Eagle Eye

Hi any recommendations for a mobile phone value for money. Think of your dad or yourself who is happy to just text, a little social media & an alarm lol. The Alcatel One Touch has finally died!! Thanks in advance

Gazsa
Level 2: Rookie

Just purchased a pre paid Telstra Evoke Plus from the local post office. Added an existing monthly Telstra contract sim. No issues with calls or the phone itself just have one very annoying issue. When you press the power button instead of locking th ...

NilC
Level 1: Cadet

Hi, Is eSIM available on Android phone on Telstra yet? I'm mostly interested in the Pixel 3. Cheers

angiemaecooper6
Level 1: Cadet

Hi...how do I order a paper bill please? I am often unwell and my hubby needs a physical bill to pay my account on my behalf.  I ordered it months ago with my new phone but am only receiving email bills so far.Thank you, Angie Cooper 

AJAY1958
Level 3: Gumshoe

Hi - I have a Telstra PrePaid Oppo AX5 Phone.   BTW its a Great Phone I am wanting to use it overseas with a UK Sim for local calls and data and still have my Telstra Sim for Calls & Txt from/to Aust. Specs say the phone is Dual Sim. Telstra 24/7 Cha ...

LanaB
Level 1: Cadet

.

Hey I need help trying to find where I can find the network key to unlock a Telstra 4Gx plus prepaid phone

Mende80
Level 1: Cadet

How to unlock

Jamesperth
Level 2: Rookie

Nothing wrong with the phone, it stopped making and receiving calls about a year ago, it still does txt's and internet

Danie
Level 1: Cadet

How to sign up for the Telstra plus

Mugaina
Level 1: Cadet

Don't want the phone any longer, also not keen to pay for it for another 12 months. Is there an early termination fee? Could I simply give the phone away and not start another contract if i completed the remaining 12 months? Or do I have to upgrade o ...

Craigend11
Level 1: Cadet

Disconnect our Telstra services please asap as I'm going with a different company.

SCD
Level 5: Eagle Eye

Has anyone purchased prepaid Telstra Evoke Pro 2 mobile?.  The features look very good with triple cameras, 6.2" HD screen and powerful processor. 

Exmouthjohn
Level 1: Cadet

G'day fellow Telstra users. I have recently taken on a 40gig mobile plan. Last week I camped at Cape range and was disappointed to find no signal. Upon arriving home to Exmouth I did a speed test and found I was getting 0.2Mbps. After multiple attemp ...

Southerngirl
Level 1: Cadet

This has got to be the worst internet ever!I cannot wait to get onto another provider.I have been with Telstra for 30 years you have just lost my business.

Dreadlocks
Level 1: Cadet

I cant receive calls, but i can still call and receive txt, msgs etc. I just got the new note 20 ultra phone

Jnelth
Level 1: Cadet

Hi, my father has had his mobile phone stolen.  He has been trying to contact Telstra to cancel it, however the the auto voice sends says that it 'will help him in another way' and then sends a message (to the stolen phone) on how to receive such hel ...

Henry1
Level 1: Cadet

How do I delete messages like 'father's day and Christmas day greetings from the T95..?

FayeArib
Level 1: Cadet

HEY TELSTRA, THIS IS FAYE FROM YARRABAH, ME AND MY MOB ARE REALLY MAD U ARE STEELING ARE FOTOS ON DIVAS!!PLZ STOP.DONT SHUT DIVAS OFF. EVERY ONE IN MY MOB USES DIVAS TO CHAT. WE HAVE ARE OWN ROOMS FOR YEARS.WE REALLY NEED IT!!!

RevAndrew
Level 1: Cadet

The explanation given is 'The recipient server did not accept our requests to connect'. This is happening sporadically on different bigpond email accounts. Some failures seem to notify me straight away, others a few days later.

david1281
Level 1: Cadet

purchase order for my new samsung 20 note ultraphone so i may redeem the buds live.

Monkeymans
Level 1: Cadet

I am register Telstra user why can I not get AFL live?

user2222
Level 1: Cadet

Hi,Can I use a Telstra Essential Smart 2 (locked to the Telstra network) on the Belong network ?Thanks

Labsrus
Level 1: Cadet

Hi, my 86 year old godmother has a Telstra Easycall phone, changing it is not an option.  Recently I realised I could not hear her when either I called her or she called me.  I rang Telstra who said it was a SIM card issue so I have been into Telstra ...

cazza123
Level 1: Cadet

We are trying to unlock my sons Oppo AX5 post paid phone.  He purchased the phone outright from a telstra shop and it was on a monthly plan.  We have now switched to another plan provider and his phone number has been switched over but his phone says ...

petertra
Level 1: Cadet

MMS

I have a telstra pre paid mobile which has the mobile phone data switch off from the network side.This is due to the fact that one simple download would clean out my credits.My issue is I have received a MMS, is there a way I can view it from a telst ...

cheethamz17
Level 1: Cadet

Hi there! So I currently have a Samsung Galaxy S7 which was bought online, I couldn't get VOLTE to work on it and discovered that it is actually a UAE phone with non-Australian firmware. So to avoid this issue when I purchase a new phone I decided I ...

11489c
Level 1: Cadet

Hi, I have a Samsung on lease plan. How can I find out the cost of that phone at the end of the lease? It is a Samsung S10 5g. The plan ends in March 2021.

Selwin
Level 1: Cadet

How in gods name are you meant to get hold of anyone. I need to find out about my sons contract with mobile swap assure etc but cant talk to anyone? Chats are not available, and where I keep getting send us a message nothing happens.

Suneelravu
Level 1: Cadet

Hello Team, Of late noticed my whatsapp calls not working via Telstra WiFi, thought of some restrictions placed. However, today got to know from neighbor it is working as usual for them (but they are not with Telstra).So I am thinking this might be w ...

Trigga123
Level 1: Cadet

Hi my mobile hotspot suddenly got slowed. I use my mobile phone hotspot for gaming (dota 2) and I haven't got any issues before but since last month it starting to get slow. Is there any reason for it?

Kawasaki79
Level 1: Cadet

Suddenly the button at the top of the phone and the round & square button at the bottom on my Telstra Tough Max 2 have stopped working, and also unable to update or download any apps through google store. Can anyone help with this or will I have to d ...

Dorrie2
Level 1: Cadet

I have a Nokia 2.2 phone forgot my pattern screen lock, try a few times locks for 30sec and try again but no forgot password comes up, how do I get into my phone to rest pattern 蠟 please help 

tp25
Level 1: Cadet

I purchased a pre paid phone about 3 weeks ago, I haven't received a confirmation email or the product. Is this normal with Telstra where you purchase a product and they don't deliver it and is Telstra now getting into the scamming business..cheers

Statesm
Level 1: Cadet

Does Telstra Galleria stock Telstra Essentials Pro mobile phone or the Alcatel1X

Juan-Smiles
Level 1: Cadet

Wednesday 3rd June 2020Today I purchased a Huawei P30 Pro on a Telstra mobile plan. I was advised if we brought my prepaid number over I would be able to have a $300 credit spend to buy accessories to this value. Once all paperwork was signed a 15w w ...

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