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marsscooter
Level 1: Cadet

We are travelling and often not in any mobile reception area, let alone 5G. If I need to buy a new phone but not ready to upgrade to a 5G plan, can I keep my existing 4G plan? 

Pmaker
Level 1: Cadet

Does the Telstra Easycall 5 support MMS?  I know it has no camera, but can it receive and display photos attached to messages?  Also, is the Telstra Easycall 5 able to display emojis in received SMS text messages?  For example, I know the Easycall 2 ...

Glenn-54
Level 1: Cadet

vpn

some apps not working on my evoke plus 2 phone with the vpn connected 

Batoutofhell20
Level 1: Cadet

I bought a new prepaid phone recently at a telstra store but didn't get any plus points from it?

Chris465
Level 1: Cadet

I have had my Telstra Easycall 5 for a week now and I have never been able to receive text messages.  I can make and receive calls and send texts.  I have contacted Telstra numerous times, to no avail.  My last contact with Telstra was this morning a ...

Sixes
Level 2: Rookie

Phone is updated to the latest firmware T86_M03 When someone calls, more often than not, the phone will flash and not actually ring.All settings to do with sound are turned on and phone is not in silent more or 'do not disturb'. I have tried the 'rin ...

Moving-Overseas
Level 2: Rookie

Hi! I'm moving overseas indefinitely but would like (for the time being at least) to retain my old post-paid number and a more recent pay upfront number so that I can use these again when I return. I would also like to inform callers and SMS senders ...

Dazza67
Level 1: Cadet

Why can't I get my sim card taken from my Evoke Pro 2 with a broken screen to work in my new Evoke Pro 2 so I don't lose my number and data.

Gatt9
Level 1: Cadet

My text messages on My device doesn't send or receive messages can you help me with this please    

Dylan454657564
Level 2: Rookie

Hello Telstra crowd support I am just wondering why did Telstra Messagebank changed from a lady’s voice to a male voice 

Granj1
Level 1: Cadet

Help me remove cover, please 

Henry1
Level 2: Rookie

Hi, I have this phone.. Next G T95, and I need to upgrade to a smart phone.We are in lockdown so I'm asking this question here...Can the sim card be transferred to any other phone or which phones can it be transferred to.Or, is there other method of ...

ProfessorPhone
Level 23: Superhero

https://www.techguide.com.au/news/mobiles-news/telstras-new-service-can-deliver-an-apple-or-samsung-smartphone-to-you-in-two-hours/ Tech Guide has detailed the Telstra 2 hour delivery offer and participating store phone numbers etc etc

JimiG1992
Level 1: Cadet

I received a phone call from someone I work with whom I regularly talk with over the phone, I answered but could not hear anything for 5-10 seconds. I hung up and called back. He informed me that a girl answered and said "hello beautiful" before the ...

Michael1902
Level 1: Cadet

Under Telstra Rewards , is  Telstra Essential Smart 2,1 locked to Telstra 

GeoH1
Level 1: Cadet

My wife has a basic smart phone (Telstra Essential Smart 3) which was selected as the previous phone did not have an Android version capable of using covid QR sign in app.Her Sim only plan is an old low cost out of contract plan with no data.Some yea ...

Mohan3
Level 2: Rookie

So i am unable to claim new phone feeling because there is an error with telstras PACBOT system.I'm eligible to claim new phone feeling so I've been trying to preorder the galaxy fold 3, the system keeps rejecting me on credit nonsense despite the fa ...

LuditePete
Level 1: Cadet

G'day folks,I've read lots of suggestions and tried them all without success. The common thread has been to dial **61* <insert number here>*30# and hit send, where<insert number here> has either been 101, or my mobile number, or nothing at all.They h ...

Avalon159
Level 3: Gumshoe

I bought an Evoke Pro 2 from Telstra & according to the specifications this phone has NFC, however on trying to enable Google Pay the device does not have NFC. Can the phone be upgraded to have NFC?

blat
Level 1: Cadet

I have activated my new prepaid mobile SIM but the phone still says it can’t detect a SIM. Ideas?

KlaraC
Level 1: Cadet

My phone was stolen almost a month ago. I've been in close contact with Telstra the entire time, and I have received a replacement sim card, which had to be cancelled because Telstra was unable to activate it. They then sent out another one, which ne ...

Zx319
Level 1: Cadet

It's been nearly half year since the last update,  Android Auto issue still exist,  even the Android security path we using is the February one, what takes so long to release an update? This is telstra version's system version C62, last update date 2 ...

buzzbuzzen
Level 9: Captain

Hello , how do I download and install the Service NSW Covid app on this phone ?I downloaded an apk file from Play Store but I can not open it to install to homescreen.Thanks for any help.

Moving-Overseas
Level 2: Rookie

Hi! I'm moving overseas indefinitely but would like (for the time being at least) to retain my old post-paid number and a more recent pay upfront number so that I can use these again when I return. I would also like to inform callers and SMS senders ...

GeoH1
Level 1: Cadet

My wife has a basic smart phone (Telstra Essential Smart 3) which was selected as the previous phone did not have an Android version capable of using covid QR sign in app.Her Sim only plan is an old low cost out of contract plan with no data.Some yea ...

Avalon159
Level 3: Gumshoe

I bought an Evoke Pro 2 from Telstra & according to the specifications this phone has NFC, however on trying to enable Google Pay the device does not have NFC. Can the phone be upgraded to have NFC?

blat
Level 1: Cadet

I have activated my new prepaid mobile SIM but the phone still says it can’t detect a SIM. Ideas?

Queendre
Level 1: Cadet

How can I add another service to My Telstra app? I don't see any options to add more

Preactive
Level 2: Rookie

System has changed my password so i cannot use the tablet.How do i get it reset. It is on a Telstra plan for the mobile number.The tablet is join in plan to a Telstra Mobile for data.I think it is a Yelstra Alcatel Tablet.

ROBBOSS_123
Level 1: Cadet

Hello Telstra, I have been waiting for my unlock pin number on my mobile <removed for your privacy> i paid the fee and i went in store at your Hervey Bay premise and the guy informed me that they would contact me within 72 Hours with a unlock pin num ...

TheNewGuy
Level 2: Rookie

Is it possible to add data to the 200GB upfront plan? I got stuck with no NBN in the great HFC NTD drought of 2021, so my Telstra SIM is my only internet option for my home office. Sadly 200GB per month isn't enough when the kids also want to stream ...

Kazza521
Level 1: Cadet

I wish to redeem points from Telstra Plus for the Nokia 2.3 . It states that the phone is locked to the Telstra Network and a fee must be paid to unlock. My current plan is with Belong. Would a fee still have to be paid. Cannot find anything on the t ...

jem9212
Level 1: Cadet

Hello,I'm trying to get my 81yo mothers phone unlocked so she can change to a cheaper service. After weeks we finally got a message with codes to unlock. It says on the idle screen put in the code, what exactly is the idle screen?  Help would be very ...

William04
Level 1: Cadet

How to transfer prepaid credit from one sim to another?  The original sim has been damaged and I have a new sim.

Rapt88
Level 2: Rookie

Hi,I am after an MP3 copy of OneClick notification tone for HTC mobile.An old thread had this but is now closed.(https://crowdsupport.telstra.com.au/t5/android/trying-to-find-htc-one-notification-tone/td-p/273877) DEANJA (Jeff) is the (very helpful a ...

BJC46
Level 2: Rookie

Hi,Our mobile which is a T Flip 3 doesn't ring.I have cancelled message bank and when you now ring it says the person is unavailableand it converts the message to text. That is ok but really need it to ring so we can talk.Hope you can help, cheers!

Stardrill
Level 1: Cadet

My elderly uncle has moved into a new Retirement Village,his mobile phone reception is terrible one bar at best. Is it possible when I call his mobile to have his home phone also simultaneously ring so he can answer that rather than his mobile and ge ...

Noeltoo
Level 2: Rookie

Hi all, my phone can't receive calls or texts, its prepaid, can't add any credit, says emergency calls only. When i call my number it tells me my phone is disconnected. Nobody responding on chat after 3 hours, automated message on phone just tells me ...

zephyr22
Level 2: Rookie

Every time I try to find a way to delete call history, missed calls etc from this phone it makes another call to the person. I can't find the answer in the User manual so would appreciate help.

Dazza67
Level 1: Cadet

Can someone please give me the web address for the user manual for the Telstra Evoke Pro 2 phone.

Sprinteroz
Level 1: Cadet

I have been given my mothers phone to look at, she said it done a update and never come out of download mode and now is stuck on a screen that says powered by go edition.I have connected it to my computer but noting happens I can not access anything. ...

Dazza67
Level 1: Cadet

Can you adjust the amount of time the Evoke Pro 2 rings for. My wife sometimes has trouble getting to the phone with a short ring time.

ginny48
Level 3: Gumshoe

How can I save some of my phone contacts to my sim (the ones which I have already saved to the phone)?

Loop010
Level 2: Rookie

Hi can anyone help me Every time I try to sign into Telstra air it takes me to Telstra.purchases.fon.comIt used to work till yesterday

RuniteMaiden
Level 2: Rookie

I bought the Telstra Evoke Pro and a 128GB Micro SD card, due it it advertising that it supports up to 128GB expanded storage. The phone reads the card as corrupt when formatted in exFAT or NTFS, and following the prompt to format it using the phone ...

PrepaidUser001
Level 2: Rookie

 Can someone tell me if this phone is locked to Telstra network? This link says the $229 price is "outright". https://www.telstra.com.au/mobile-phones/prepaid-mobiles/telstra-evoke-pro2

Klingingspurs
Level 1: Cadet

How do I turn off 10 second convert voice message to text message on my telstra phone. 

Bob4570
Level 2: Rookie

Why

Useless

Solargirl
Level 1: Cadet

When I call other Telstra phones 'Perth Bike Tours' appears on their phone. Caller ID name somewhere in a database is matching my phone number to "Perth Bike Tours'. I am not talking about people who know me and have my number stored in their phones, ...

PJB_Doncaster
Level 4: Private Eye

When I connect to WiFi my Evoke 2 keeps alerting me to system update available.When I try to go to the update it flashes a panel on the screen then  disappears, returning to the alert panel.   How do I get the update please?  Or stop it alerting me?  ...

Walking
Level 1: Cadet

Contacts wont open

demonic1
Level 2: Rookie

With covid shutting trade down and our spat with china will it be hard to get new phones soon, i only ask because there seems to be less of a choice of brands at not just here but with other places as well.

Fatboyrider
Level 2: Rookie

Does anyone have any idea on how to get my pre paid telstra phone unblocked.  Have tried the telstra app many times but just get stuffed around in circles.

Busharea
Level 1: Cadet

How do I unlock my Samsung galaxy A20?

Bill132
Level 1: Cadet

Hi,  I am trying to activate a prepaid phone and have received a text message to say that it was unsuccessful and to contact the 24/7 chat.  I have tried to go through the chat but it comes up grey and does not connect.  Of course, I cannot ring anyo ...

90046245
Level 1: Cadet

   

ginny48
Level 3: Gumshoe

I currently use a Telstra Alcatel phone with an ALDI sim, no problem. I have just purchased a new phone, again a Telstra Alcatel prepaid phone, but the Aldi sim gets inserted and asks for an unlock code. I thought that seeing as it worked before with ...

jocksquin
Level 2: Rookie

Recently bought a T86 Tough Max3.Its working fine EXCEPT for the email. It does send and receive emails ok but if i want to see any emails,I have to open the app(s).Although my "base account' with Telstra is still POP3,the app is running on IMAP afte ...

SCD
Level 5: Eagle Eye

Has anyone purchased prepaid Telstra Evoke Pro 2 mobile?.  The features look very good with triple cameras, 6.2" HD screen and powerful processor. 

Exmouthjohn
Level 1: Cadet

G'day fellow Telstra users. I have recently taken on a 40gig mobile plan. Last week I camped at Cape range and was disappointed to find no signal. Upon arriving home to Exmouth I did a speed test and found I was getting 0.2Mbps. After multiple attemp ...

Southerngirl
Level 1: Cadet

This has got to be the worst internet ever!I cannot wait to get onto another provider.I have been with Telstra for 30 years you have just lost my business.

Dreadlocks
Level 1: Cadet

I cant receive calls, but i can still call and receive txt, msgs etc. I just got the new note 20 ultra phone

Jnelth
Level 1: Cadet

Hi, my father has had his mobile phone stolen.  He has been trying to contact Telstra to cancel it, however the the auto voice sends says that it 'will help him in another way' and then sends a message (to the stolen phone) on how to receive such hel ...

Henry1
Level 2: Rookie

How do I delete messages like 'father's day and Christmas day greetings from the T95..?

FayeArib
Level 1: Cadet

HEY TELSTRA, THIS IS FAYE FROM YARRABAH, ME AND MY MOB ARE REALLY MAD U ARE STEELING ARE FOTOS ON DIVAS!!PLZ STOP.DONT SHUT DIVAS OFF. EVERY ONE IN MY MOB USES DIVAS TO CHAT. WE HAVE ARE OWN ROOMS FOR YEARS.WE REALLY NEED IT!!!

RevAndrew
Level 1: Cadet

The explanation given is 'The recipient server did not accept our requests to connect'. This is happening sporadically on different bigpond email accounts. Some failures seem to notify me straight away, others a few days later.

david1281
Level 1: Cadet

purchase order for my new samsung 20 note ultraphone so i may redeem the buds live.

Monkeymans
Level 1: Cadet

I am register Telstra user why can I not get AFL live?

user2222
Level 1: Cadet

Hi,Can I use a Telstra Essential Smart 2 (locked to the Telstra network) on the Belong network ?Thanks

Labsrus
Level 1: Cadet

Hi, my 86 year old godmother has a Telstra Easycall phone, changing it is not an option.  Recently I realised I could not hear her when either I called her or she called me.  I rang Telstra who said it was a SIM card issue so I have been into Telstra ...

cazza123
Level 1: Cadet

We are trying to unlock my sons Oppo AX5 post paid phone.  He purchased the phone outright from a telstra shop and it was on a monthly plan.  We have now switched to another plan provider and his phone number has been switched over but his phone says ...

petertra
Level 1: Cadet

MMS

I have a telstra pre paid mobile which has the mobile phone data switch off from the network side.This is due to the fact that one simple download would clean out my credits.My issue is I have received a MMS, is there a way I can view it from a telst ...

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