So last month, I moved into a new granny flat at the back of a property and tried to get a phone line. I've had a technician out here who installed a port in the pit but couldn't connect from there to the boundary where the owner has dug the trench to our flat. I called Telstra who put the order on hold because they need the developers contact info/AFR number. I have contacted our real estate agent who spoke to the owner and they said that we don't need an AFR and there is already a second black telstra cable and we just need a line activation. What should I do? Wouldn't the technician who came out to install the port have seen a second telstra cable? Should I keep chasing for the AFR?
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