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Level 2: Rookie

Telstra dropouts

Answered

Haven't been able to receive or make calls on my mobile for several days

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 23: Superhero
Accepted Solution

Re: Telstra dropouts

The reality is that it's more likely to be your phone/service/sim  than the Telstra network.

Is it just in one location?

Please can you compare with a friend/relative/neighbour to eliminate your phone and advise back.

Thanks

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

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7 REPLIES 7
Highlighted
Level 23: Superhero
Accepted Solution

Re: Telstra dropouts

The reality is that it's more likely to be your phone/service/sim  than the Telstra network.

Is it just in one location?

Please can you compare with a friend/relative/neighbour to eliminate your phone and advise back.

Thanks

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

View solution in original post

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Level 2: Rookie

Re: Telstra dropouts

The problem is only at my home address

Highlighted
Level 23: Superhero

Re: Telstra dropouts

Please can you compare with another Telstra phone and advise back. Thanks

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Highlighted
Level 2: Rookie

Re: Telstra dropouts

Unable to ask neighbours all working, my partner and I both have mobile phone and both of them are unable to make or receive phone calls. Visitors yesterday had same problem with their phone connections while here

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Level 23: Superhero

Re: Telstra dropouts

Presuming that the people you speak of are all with Telstra, it appears that your coverage has changed.  If you were able to make and receive phone calls even with a minimal signal a few days ago, something has apparently changed.

Have a  look at Telstra Outages, https://outages.telstra.com.au/

 

 

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Highlighted
Level 2: Rookie

Re: Telstra dropouts

All ready done that and yes everyone had a Telstra phone, it appears no one can help, the only response I got from Telstra is that it's a ongoing problem, therefore I am paying for a service I cannot use and I have no landline!! And no after checking for outages was informed there were none in this area!!

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Support Team
Support Team

Re: Telstra dropouts

Appreciate your patience in this, Fedup20. Sorry for the frustration. Has this since come good, or is it an ongoing issue? - Matthew. 

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