Sixes
Level 2: Rookie

Telstra Tough Max 3 - incoming call not ringing

Phone is updated to the latest firmware T86_M03

 

When someone calls, more often than not, the phone will flash and not actually ring.

All settings to do with sound are turned on and phone is not in silent more or 'do not disturb'.

 

I have tried the 'ringtone fade-in' and from what I have seen in the last day or so, the phone will actually play the selected sound.

 

So, what can I do / check / try to make the phone ring properly?

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10 REPLIES 10
Sixes
Level 2: Rookie

Re: Telstra Tough Max 3 - incoming call not ringing

Update: 'ringtone fade-in' has the same random effect as normal ie no ringing sound.

 

Any ideas on what is happening? 

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MammaB
Support Team
Support Team

Re: Telstra Tough Max 3 - incoming call not ringing

Evening Sixes, you still having some difficulty with your ringtones?

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SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Telstra Tough Max 3 - incoming call not ringing

Have you tried restarting your phone?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Sixes
Level 2: Rookie

Re: Telstra Tough Max 3 - incoming call not ringing

Phone has been restarted many times and still no joy.

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Sixes
Level 2: Rookie

Re: Telstra Tough Max 3 - incoming call not ringing

Ring tones have been set to default with the same outcome.

 

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Dowser
Level 21: Augmented
Level 21: Augmented

Re: Telstra Tough Max 3 - incoming call not ringing

You could consider a Factory Reset of the phone (after backup up your data).

Sixes
Level 2: Rookie

Re: Telstra Tough Max 3 - incoming call not ringing

I was hoping to avoid that as there is always something that doesn't quite line up after recovery.

 

I was hoping it was something to do with an app or the firmware updates

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SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Telstra Tough Max 3 - incoming call not ringing

You don't have a lot of options at this stage, sometimes the memory gets scrambled for all sorts of reasons, especially for apps. But the ringing tone is a system function which may or may not have been impacted by a firmware update, so a full reset is probably worth doing.

 

I can't recall if that device allowed tyour system to be backed up to your gmail account (and it is not here right now to check - 😞  ), but have a look in settings for backup methods and if it is available, do that.

 

Then reset your phone and you should be able to restore from that backup. Me, I'd back it up then reset the phone and not restore from a back up, just make a couple of test calls to see if it rings as it should, then reset again and this time restore the backup. That process checks to see if it was something in settings or apps that caused the issue.

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Cas-Ra
Support Team
Support Team

Re: Telstra Tough Max 3 - incoming call not ringing

Hi @Sixes if you haven't yet you might try the Device Care App to have your phone checked over by a mobile expert and see how we can help 🙂

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Sixes
Level 2: Rookie

Re: Telstra Tough Max 3 - incoming call not ringing

Phone reset and all app back to default with phone still having the same problem. I refer to it as ghost ringing.

Caller ID shows but no sound. Some calls is fine, others not.

 

I am thinking firmware...

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