Level 1: Cadet

Unlock a Telstra 4GX mobile wifi device >2 years old

I'm trying to unlock this device (which I understand from the website should not cost anything because of its age) but the query is not considered critical so when I ring the provided number they won't tell me how to do it, and the 24/7 chat is useless as it just refers you to the page listing the number that won't address the query. When I was at a Telstra store they said they couldn't help, yet that's the only other suggestion on the website...…. II take the device into a Telstra shop, can they unlock it for me?

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Support Team
Support Team

Re: Unlock a Telstra 4GX mobile wifi device >2 years old

Hello, apologies for the delay in replying. Has this since been resolved in the meantime?

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