Victoria7
Level 1: Cadet

coverage

I live 16 kms out of Bathurst and used to have really good mobile and internet service. As of a couple of months ago it has turned to **bleep**! 

 

I can't even get 1 bar. 

 

I have a Sony xperia z3 compact (d5833).

My daughters i phone only has a minimum of bars and my husband's new samsung has minimal bars too.

 

Please explain what happened and if this will improve. 

 

Victoria Bonham 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: coverage

According to the coverage map most of that area has pertty solid 3G, 4G and 4GX coverage so you shouldn't have any real problems. The only thing is if you were in an area that had strong 2G and that was what it was bouncing off it could be that since that was turned recently it could be playing a part... that being said if it is across multiple devices it could be worth speaking to Mobile Assurance so they can check the towers in the area and see if they can help you out. They are on LiveChat or 132200 and say "mobile faults"

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit