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kathy35
Level 1: Cadet

i have try a number of times to contact bigpond movies about a refund and the contact number 1800 502 502  when you ring say to contact them through business hours which is what i am doing...they are not there....whats happening...how do you contact ...

ElleTsiv
Level 1: Cadet

Hi, I had $75 credit that expires 1st June 2020. $19 remained of this credit and I tried to redeem the credit today, 31 May 2020, but my account credit shows zero. This is incorrect as my credit should not have expired until 1st June 2020 as it state ...

SR073
Level 1: Cadet

Went to watch a movie last night on box office on our LG smart tv like usual, this time however I could surf all of the titles but not preview or watch any as the tv reports a playback error and try again later. I spoke with the telstra support on th ...

Gavua1975
Level 1: Cadet

Hi.I purchased Jojo Rabbit on Telstra TV box office but it will not load. All of the other movies we have previously purchased In our library work fine. We have an LG smart TV. We bought the movie during the recent discounted offer. The trailer works ...

Kel777
Level 1: Cadet

Hi, I am unable to buy or preview movies via the Telstra Box Office app. I have never had an issue before - any ideas as to why this might be?

DanielGiles
Level 2: Rookie

Hi there I have a Telstra TV box and someone have purchased some movies without my knowledge of this and I have set a pin for purchase movies so it's locked but somehow that didn't prevent them from purchasing does this happen often with Telstra TV b ...

Annoyed73
Level 2: Rookie

I've tried a number of times to rent a movie but keep getting this message:-"we're sorry, there seems to have been an error with your transaction. Please try again"......frustrating!Is this an issue at Telstras end?

Paulineyl
Level 1: Cadet

Paid for Black Panther tonight comes up on my account but go too watch it and nothing keeps coming up player error try again later been trying for 30min turn tv off on reset sign back in and same problem can't watch it but been charged !!! Not impres ...

Sugina
Level 1: Cadet

I was trying to watch Lord of the Rings: The Two Towers last Saturday but I had so many issues.  After 45 minutes I gave up.  The following day, I noticed that there had been 3 transactions and I’ve yet to watch the movie due to the difficulties.Plea ...

Alison22
Level 1: Cadet

hi, we rented a movie, and watched part of it. But now it won’t play the rest, it says unexpected error. I’ve reset the telstra box, I’ve tried watching on another device (also error message), and I’ve been on hold to the Box Office support number fo ...

LiamSpooner14
Level 2: Rookie

I watch box office on my tablet or phone and use Chromecast to play.. is this feature no longer available??

Fi12
Level 1: Cadet

Trying to redeem my credit for box office movie - when i click on
redeem, it asks for the voucher code. Any idea where i can find it? I activated the $75 offer in July and it's sitting in my account, I just can't use without a voucher number.  I didn' ...

Mal105
Level 1: Cadet

I have $75 credit for movies.  Hired one for $6.99 on 26/10 and have received a tax invoice.   customer Id <Removed for Privacy>   i want to use the credit to pay please.   thank you

JohnD5
Level 1: Cadet

New to Telstra T V Box Office and wanting to find specific movies. So far, all I've been able to do is scroll through the titles, which aren't in any order that I can work out., Is there a search function which I haven't found? If so, where?

PNM10
Level 2: Rookie

I've just rented a movie from Telstra TV box office and cannot play the movie.

I receive a playback error ... Tree...

Any suggestions?

JamJam94
Level 1: Cadet

I'm trying to login to my box office and it's saying my pin is incorrect. How do I change it?

Lindylou5
Level 1: Cadet

How do you register for $125 free credit ? 

347elijah
Level 2: Rookie

playback error
Content tree response invalid( no key for : na) why is this happening when it has played before and no longer works 

barney56
Level 3: Gumshoe

i was a earlier member of bigpond movies i am wondering is that now Box Office ? or do i have to rejoin ? i am on the $99 plan i do have a couple of old T-boxes and early Telstra TV Devices still connected on some of my tv,s Main TV is a smart TV

ElleTsiv
Level 1: Cadet

Hi, I had $75 credit that expires 1st June 2020. $19 remained of this credit and I tried to redeem the credit today, 31 May 2020, but my account credit shows zero. This is incorrect as my credit should not have expired until 1st June 2020 as it state ...

Kel777
Level 1: Cadet

Hi, I am unable to buy or preview movies via the Telstra Box Office app. I have never had an issue before - any ideas as to why this might be?

Paulineyl
Level 1: Cadet

Paid for Black Panther tonight comes up on my account but go too watch it and nothing keeps coming up player error try again later been trying for 30min turn tv off on reset sign back in and same problem can't watch it but been charged !!! Not impres ...

Sugina
Level 1: Cadet

I was trying to watch Lord of the Rings: The Two Towers last Saturday but I had so many issues.  After 45 minutes I gave up.  The following day, I noticed that there had been 3 transactions and I’ve yet to watch the movie due to the difficulties.Plea ...

Dens1
Level 1: Cadet

When trying to hire or purchase a movie we keep getting a message telling us an error has occurred and try again.  Why is this happening?

imthemumok
Level 1: Cadet

How many telstra TVs can you log onto with telstra box office. It sucks that we have 4 telstra TVs and can’t log in to all of them to watch box office

Kelly_Daniels
Level 1: Cadet

We ordered two rentals over Easter and our money has been chewed up as neither of them would start... I cannot get through to Telstra on the phone to sort this out either. 
Error 3 and Error 5... (not related to Http or connection apparently) Love to ...

Javier100
Level 1: Cadet

Hi I need help, the Telstra Box office is not working at all - each time I want to play a trailer or video says - Error Code 5 - malformed data. I tried all the troubleshot hints as starting Telstra tv and I even bought a new Telstra Tv device to not ...

CAW2
Level 1: Cadet

Having trouble logging into Box Office on Panasonic TH55FZ95OU through App getting incorrect user id or password was working okay in Dec the last time we watched on this tv, I can 100% guarantee user id and password are okay

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