Level 1: Cadet

how can I uncancel my movie subscription?

As a gold tier Telstra Plus member I activated the 12 month movie subscription. Somehow it ended up showing cancelled against my home account.  So if I try to manage it, it shows cancelled, and I can't uncancel it.  I seem to be able to redeem it on my mobile, but now, not the home account.  Questions:

1. how can I uncancel it on my home account?

2. How can I get a refund for the movie that was then charged to my home account $14.99?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: how can I uncancel my movie subscription?

Appreciate your patience, in what must be a frustrating experience. I do apologise. Please give our Bigpond movies support team a call to discuss further -  - 1800502502 - and let us know how you get on. - Matthew. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit