Level 1: Cadet

Player Error: no entitlements were found for this user

Called the 1800 number yesterday and told it will be fixed in 24hrs. Called back and now I'm told "Because we escalated to IT Support". Now just been informed there is a 10 day wait to have the issue looked at. Looks like we'll spend our money at the cinema instead of BP Movies. Shame....All we want to do is watch the movie we paid for.... and watch more.

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Support Team
Support Team

Re: Player Error: no entitlements were found for this user

Hi @Jk99,


Very sorry to hear that you have not been able to watch a movie via BigPond Movies due to a technical issue. 


Our Billing team via secure Live Chat here:  http://tel.st/hsc3 are able to assist with a credit. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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