Level 1: Cadet

Phone wont charge and smells like it burning


My phone will not register a charger.... i tried 3 different ones. when i oulled the charger out i can smell that the phone was burning. This happened on Sat and i am working so unable to get in the shop.

Can you please tell me what will happen and do i get a replacement phone etc. i am not sure what my contracts allows


Thanks very much


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Re: Phone wont charge and smells like it burning

Hi @Emma81

Sorry to read about the current behavior of the device and the troubles you're experiencing with it. Providing there is no major physical damage or liquid ingress to the device; You can have the phone sent away for assessment either In-store (https://crowdsupport.telstra.com.au/t5/Find-your-nearest-Telstra-Retail/ct-p/tstore) or via. the following webform - https://www.telstra.com.au/webforms/mobile-faults-self-service/index.cfm

After this has been done, the phone will be sent to our National Repair Centre and assessed by technicians for any faults to the device. From there the device will either be repaired, or replaced depending on the nature of the fault. If you choose to send the phone away from store, providing the store has stock, they can allocate a loan device for you to use in the interim while your phone is away for assessment.

Please let us know how you go with this


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