Broadband & nbn™

Telstra Broadband Protect

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Rajeev5
Level 1: Cadet

Hi. I m changing my house. What is the best way to take the phone & internet in that area

Nickhontech
Level 2: Rookie

hi guys i have just purchased a new desctop,how do i load telstra broadband protect when i set it up?

Booth123
Level 1: Cadet

Please contact me in order to find a person (technician) who can install a Telstra smart modem (self install)to the existing home nbn. I have tried twice (in vain) on the 1800 number and the matter is frustrating. I am 84 and the wife is 82 (with a p ...

RicardoDevelop
Level 1: Cadet

Telstra Broadband Protect is blocking website
I have a client's website, which is being blocked by Telstra Broadband Protect. https://www.fqshop.com.au/ or fqshop.com.au or http://fqshop.com.au/ I believe this to be a false positive but is affecting b ...

Faraz_Vip
Level 2: Rookie

I noticed my Gen2 modem lost all rules and web filtering sites, soon after broadband protect couldn't open either via Dashboard app or web, via Telstra web login the option does not even exist. Anyone else facing the same?

MrBuzzzz
Level 1: Cadet

My website is blocked by Telstra but is clean - where is a URL to ask it to be reviewed? A simple URL or webform is all I need but I cannot find one after many hours/days of searching. I cannot replicate teh problem that others are having so cannot c ...

Ali64
Level 1: Cadet

I have had NBN for a year now.My Parental Control feature seems to have it's own mind. If I play around with turning it OFF and back ON again eventually starts working, but after a few weeks it stops on it's own with no changes. The settings are exac ...

great13
Level 1: Cadet

Message came up that my licence had expired. I re-installed broadband protect successfully, then I was asked toenter licence key numbers (5 numbers) have not been able to find the answer to this question

Lushie1
Level 1: Cadet

Does anyone know when Telstra Broadband Protect will be compatible with macOS 11.0.1 Big Sur?

whyhellothere
Level 2: Rookie

I have used broadband protect for over a year and it has worked 99% of the time with a few glitches here and there. Now it does not work at all. I disabled it, reenabled it, used the check tool that confirmed it is working. I logged into the telstra ...

lustigio
Level 1: Cadet

Really need help. My business sites have been blocked for over a week now. vigilantdetection.comvigilantgroupau.com

GNC45
Level 1: Cadet

NBN

I have been charged more for my NBN without prior notification of price increase.Please leave me on old plan!!

LM55
Level 1: Cadet

After receiving message "Telstra Anti Virus is unlicensed... I tried to uninstall to reinstall but it keeps failing.Error 0x80070643: Failed to uninstall MSI package. I have checked all windows updates are current. 

FocusNet_Ethan
Level 1: Cadet

Hi all, We have a client's website which seems to blacklisted on Telstra Broadband Protect and am wondering how we go about getting this removed?  Can't seem to find a way to contact Telstra for support on something like this. Cheers,EthanFocusNet

whydoihv2dothis
Level 3: Gumshoe

Can anyone assist on this one please?A new pop up warning that has just appeared on logging into web, stating that "your Telstra Broadband Protect Anti-Virus Plus Security service is unlicenced".(I recall from a year or so ago I spent hours trying to ...

Tosh_01
Level 1: Cadet

Since installing TBP my hard drive continuously  spins, Windows 10, No apps running, computer is idle.Any ideas?

loretta_reg
Level 1: Cadet

How do I now get some action to get my NBN speed to the minmimum guaranteen speed of 25/5 Mbit/sec.NBN/Telstra technicians have told me my speed is limited due to the copper lines to the node.How do I now get this fixed?

M3B
Level 1: Cadet

The standard Homework block is not stopping my son gaming through Discord.  How do I add it to the blocked website list?

melly26
Level 2: Rookie

The faults that come up when trying to manage broadband protect seem to be happening about monthly, and stay an issue for several weeks. Always a different issue each time, but an issue of some sort nonetheless. Driving me nuts! When I have tried to ...

tomas2
Level 1: Cadet

I have been using safe browser on windows 7 for some time. I have now installed it on my new windows 10. Everything seems OK except I can't get into it. When I click to open it just fades away. Help please.

need5ginvite
Level 1: Cadet

What can I do to get invited into Telstra's 5G project?

The9Rusty
Level 1: Cadet

<removed for your privacy> re nbn order cancellation. Do I have to place another order or has this been done by Telstra and how long do I have to wait for some information as the nbn to be  programmed and can you keep me informed of progress on above ...

Maddie02
Level 1: Cadet

Wifi consistently dropping out even with the smart modem 

Sh13l4
Level 1: Cadet

 I have set a time limits on our WiFi Modem as a parental control - I wish to edit these but everytime I select "manage", the screen loops me back to the homescreen - this is happening on the app & web browser. Has anyone else experienced similar sce ...

psa63
Level 1: Cadet

Is there a user manual for Telstra Broadband Protect.  In particular, I am trying to understand how to action scan results (ie a threat has been detected - how do I remove the threat?).

Nickhontech
Level 2: Rookie

hi guys i have just purchased a new desctop,how do i load telstra broadband protect when i set it up?

whyhellothere
Level 2: Rookie

I have used broadband protect for over a year and it has worked 99% of the time with a few glitches here and there. Now it does not work at all. I disabled it, reenabled it, used the check tool that confirmed it is working. I logged into the telstra ...

DanStro
Level 1: Cadet

Under add-ons, there's no button to turn off Broadband Protect. Please help, as it's blocking many important websites that I use for work. Here's a picture of my Add-ons page. Thanks, it would be best if you could please send screenshots too, because ...

RitzS
Level 1: Cadet

Hi ThereHow do I unlock Parental control on my NBN modemI've tried with telstra 24x7 app, Telstra Homedashboard app, and with 3 long call to telstra service where at the third call I've been advise that someone would contact me in the next 24 hours, ...

Jex3
Level 3: Gumshoe

Hi there,I want to restrict my son's access to Sony Play Station during certain hours of the school week but allow continued access to the internet for all during the times the Play Station is blocked.  I used to have Foxtel cable and the old modem i ...

andychrys
Level 2: Rookie

Sometimes it's a Norton "scan now" message.  It's infected IE in my case. It says Dear Customer, you have been selected for our Telstra reward program and can win a Samsung S10 etc. Neither McAfee nor MicroSoft Security Scanner can find it

sweething67
Level 2: Rookie

I am on NBN, using Norton Protection, do i need Telstra Broadband Protect?? and is it free.?

wolfieboy
Level 6: Bloodhound

I have checked the address many times and re-typed and saved it as ttps://media.testra.com.au and it stopped for a day but now it is back even with ttps at the start. I think the Nine Network run web page has been corrupted. A JPEG image is attached ...

xxxxxxxxxxxxf
Level 1: Cadet

The connection to our database hosting service fails - and we are unable to operate critical business functions. It works through other internet connections that do not go through broadband protect (ie: the mobile network, and others).Accessing the d ...

Snarke
Level 2: Rookie

Hi today I opened the Board Band protect and attempted to do a scan of the computer.    When I attempted it informed me that I am missing one or more security updates.I went to the update requester clicked on the update now and in a flash it done a u ...

James1975
Level 2: Rookie

Hi I am on Adsl2 as nbn not available in my premises yet . So every Saturday i lose  sync at 7:20pm SA time , 2 times within a ten minute window .It happens like clockwork every week at the same time. This has been going on for approximately 8 weeks ...

Duncan68
Level 2: Rookie

More of feedback for Telstra & to help anyone else facing same issue than a question.  Was sent a new Telstra Smart Modem gen 2. Great!  Unpacked, plugged in and it worked brilliantly.   For 36 hours! Then it stopped!  Blue light on front went green, ...

Sasha2016
Level 1: Cadet

I have a website www.swiftmigrationaustralia.com that clients can't access because they Telstra Broadband Protect and when they visit they get the message:

Network Protection

Malicious Content

We've blocked a website that may contain malicious content. ...

AussieChick1
Level 1: Cadet

“We couldn't process your request because of a network error. Try again, or if you need help, contact us.”I have been in contact with Telstra Cyber Protect because several common websites were blocked to me. I was told to go into my settings to chang ...

magra47
Level 1: Cadet

Am wondering how legal the free movie apps are in the Google Playstore to install on my tablet.  Would be viewed using WIFI from my Telstra Bigpond account.  How do I find out?

SteveJJ
Level 2: Rookie

I need to block my HiSense smart TV from accessing YouTube. The parental controls on the TV don't work because the TV's have a default factory set password which the kids found on the web (you can change you own password, but you can't change the def ...

headache10
Level 1: Cadet

Who can help, There's a NBN box in the ground which contains the cables ( i gather) .I've complained before when we have had a cyclone here in Townsville, as the water doesn't drain away, out of their hole. now with this flood, i have a waterfall com ...

Innes1
Level 1: Cadet

Hi,  Broadband protect is blocking my client's website http://ahlg.com.au. Anybody know what AV scanner/engine is used to flag sites or how to get them reclassified? There has been issues on this domain in the past but it has been clean now for some ...

DavidA18
Level 1: Cadet

It seems to be question that is still not Answered. I have a Wireless Broadband Connection that I would like to have a static IP attached to it. is this possible yet

RASCHRO
Level 1: Cadet

HelloOur website rmscomponents.com.au is being warned of malicious content by Telstra Broadband Protect. I've scanned the site with Sucuri and Google Safe Browsing - both do not list any issues.  This looks to be a false positive, how can the site be ...

HelpOnProtect
Level 1: Cadet

www.mercyships.org.au is being blocked by Telstra broadband protect, requesting to remove the website from being Telstra broadband protect blacklisted.

MrCrank
Level 1: Cadet

Hi there- a website I'm trying to access is blocked, but not appearing on any blocked lists. Can you please review it.http://Caster.newsThanks!

SK81
Level 1: Cadet

Hi,Quick one,My DSL contract will expire very soon , just wondering what's the process to unlock(obtain root password) for the Sagemcom Fast5355 from Telstra? or does Telstra unlock/provide root password automatically. The locked version is so bad wi ...

sylo
Level 1: Cadet

Hello,   My client in UK and Australia wanted to access my company's website www.benchmarks.com.hk.  Unfortunately, it is being blocked by Telstra broadband protect.  Similar issue had been occurred in google.  After checking, my company's website is ...

cognitiveant
Level 4: Private Eye

Hi, When I select to manage Broadband protect I get this error,   Also, is Telstra Broadband Protect>Network Protection similar to using Intrusion Prevention (IPS) or AiProtection that is on ASUS routers?  

MrBuzzzz
Level 1: Cadet

My website is blocked by Telstra but is clean - where is a URL to ask it to be reviewed? A simple URL or webform is all I need but I cannot find one after many hours/days of searching. I cannot replicate teh problem that others are having so cannot c ...

Ali64
Level 1: Cadet

I have had NBN for a year now.My Parental Control feature seems to have it's own mind. If I play around with turning it OFF and back ON again eventually starts working, but after a few weeks it stops on it's own with no changes. The settings are exac ...

M3B
Level 1: Cadet

The standard Homework block is not stopping my son gaming through Discord.  How do I add it to the blocked website list?

melly26
Level 2: Rookie

The faults that come up when trying to manage broadband protect seem to be happening about monthly, and stay an issue for several weeks. Always a different issue each time, but an issue of some sort nonetheless. Driving me nuts! When I have tried to ...

need5ginvite
Level 1: Cadet

What can I do to get invited into Telstra's 5G project?

Sh13l4
Level 1: Cadet

 I have set a time limits on our WiFi Modem as a parental control - I wish to edit these but everytime I select "manage", the screen loops me back to the homescreen - this is happening on the app & web browser. Has anyone else experienced similar sce ...

Comet1
Level 1: Cadet

I've noticed that while Parental Control blocks opening search result links to Adult websites, it does not then stop direct access under "images" tab. Is this correct as seems pretty useless if so?

addyplus3
Level 3: Gumshoe

Hi,I have had a few challenges lately with trying to work out which category of Broadband Protect (BBP) is blocking what seem to be legitimate websites, eg mirabellgenio.net.au and disney.com. This also only seems to be a problem with mobile devices ...

VTG
Level 2: Rookie

I have just upgraded to Telstra NBN (Top speed) and have added Briadband protect homework mode for certain times.However, this appears to significantly slow access to permitted websites, particularly sites such as online text books and school login-p ...

ThatBlin
Level 1: Cadet

There's been some discussion here about a network-wide ad blocking feature for Telstra networks, but I can't seem to find it. I don't have any kids, I'd just like the ad-block for the network only. Thanks

compactmad
Level 1: Cadet

I use to have Bigpond Security on my laptop, the dashboard disappeared and I have tried numerous times to reinstall and it keeps coming up with;The installation of Anti-Virus Plus Security has failed. 0x80070643 - Fatal error during installation. Can ...

Robbo458
Level 1: Cadet

I'm unable to login into my account on any device I have. Mobile devices can't login at all and my I-Mac gets the your account has been restricted contact your account holder. The only thing I can deduct is that Telstra is hopeless or they've been ha ...

Novice4
Level 1: Cadet

Apparently 375,000 email addresses have just been compromised and mine was one of them.  Telstra Broadband Protect apparently blocked the website that was trying to use my email address but what I want to know, does Telstra keep a record of the sites ...

Ag21
Level 1: Cadet
baobaozi
Level 1: Cadet

I tried to input a valid URL, TLD is .store, eg. https://www.senbono.store/ The form says “input a valid URL”. It won’t let me add other newer TLDs like .company, .works and I don’t understand why you would put validation on it anyway. If a user puts ...

Jessicar
Level 1: Cadet

Hi, The website sunlite.com.au has been blocked by Telstra's Broadband Protect program. However, the site has been run through multiple scanners and comes up clean. Is there any way to remove it from the blocked list? Thanks

gijoe
Level 1: Cadet

Please help me remove unwanted parental control as I am unable to use wifi platforms, wifi calling e.g. Skype or whatsapp or social media platforms

robenhatem
Level 1: Cadet

Hi,Over the last few weeks I was managing my Broadband Protect online through the manage-Add on button. I had setup some websites. 2 days ago the Manage-add on button disappeared and I can no longer do it.  

dylanhf71
Level 1: Cadet

Hi - my client's website was hacked and had malware some months ago and we cleaned the site & fixed security issues.Today we found that telstra is blocking access to the sitePlease review: http://www.redlandsdental.com.auGoogle lifted their block on ...

AZ42
Level 1: Cadet

How long does it normally take to have a site unblocked after it's been reported as safe? Is there any way of finding out why it is still blocked and has not been unblocked?  As far as I can ascertain, we've resolved all the issues that initially led ...

mariechogg
Level 1: Cadet

Hi Telstra team, Telstra broadband appears to be blocking my website https://coronavirusinfo.business - it's a tool to assist businesses get through the covid crisis. Could Telstra please unblock this? All other providers don't seem to be causing an ...

waltzsingmatild
Level 1: Cadet

emails stay inbox for 20 minutes,  why

MaryGrace0715
Level 1: Cadet

Hi Team,  Please help me in removing my website from your blocklist or let me know what to do. Some of my clients are telstra customers and they are having error whenever they try to access my websites. My website is spillz.com.au can you please chec ...

pjcinoznow
Level 2: Rookie

Read an article today about possible ISP issues where routing could be "hijacked for large-scale spying, data interception, or as a sort of denial of service attack..." You Can Now Check If Your ISP Uses Basic Security Measures
https://www.wired.com/s ...

Bigheadrobert
Level 1: Cadet

Installed NBN still don’t know own landline no technician did not know ask Telstra Sales person who initially help us had no response since completed inspection 

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit