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ThatBlin
Level 1: Cadet

There's been some discussion here about a network-wide ad blocking feature for Telstra networks, but I can't seem to find it. I don't have any kids, I'd just like the ad-block for the network only. Thanks

compactmad
Level 1: Cadet

I use to have Bigpond Security on my laptop, the dashboard disappeared and I have tried numerous times to reinstall and it keeps coming up with;The installation of Anti-Virus Plus Security has failed. 0x80070643 - Fatal error during installation. Can ...

UGGExpress
Level 2: Rookie

Hi all, we have many cutomers said our website is blocked by telstra. 
Our web build on shopify platform with SSL connection. There haven't bee reported a security issue. I checked other similar cases, "Report as Safe" seems not working.
Asking custome ...

Robbo458
Level 1: Cadet

I'm unable to login into my account on any device I have. Mobile devices can't login at all and my I-Mac gets the your account has been restricted contact your account holder. The only thing I can deduct is that Telstra is hopeless or they've been ha ...

Novice4
Level 1: Cadet

Apparently 375,000 email addresses have just been compromised and mine was one of them.  Telstra Broadband Protect apparently blocked the website that was trying to use my email address but what I want to know, does Telstra keep a record of the sites ...

Gav98
Level 1: Cadet

HiI installed Telstra safe browser and it has caused a conflict resulting in screen flashing every 8-10secs and computer is unresponsive to any inputs.  Ie: computer crashed and useless.  Need to uninstall safe browser but settings app can not be lau ...

aghafary
Level 1: Cadet

Hi there,  Our website www.coie.com.au has being flagged and blocked by your network protection filters, it did have malware attack a while back which has s been cleared and now it is not blacklisted with any service. We've requested removal from Tel ...

VanThanhNgo
Level 1: Cadet

How can I unblock a website that has been blocked? A URL that I commonly view through an app has been blocked with the internet I have at home. When I view this website at other locations or on my phone data there are no issues, only with my home int ...

John250
Level 1: Cadet

Telstra Smart Protect has decided to block the Domain for a website I manage. The domain is for the local Bush Fire Brigade website. When I contacted Telstra I was told the only way for me to get this block lifted was through a Department that would ...

Ag21
Level 1: Cadet
DanStro
Level 1: Cadet

Under add-ons, there's no button to turn off Broadband Protect. Please help, as it's blocking many important websites that I use for work. Here's a picture of my Add-ons page. Thanks, it would be best if you could please send screenshots too, because ...

RitzS
Level 1: Cadet

Hi ThereHow do I unlock Parental control on my NBN modemI've tried with telstra 24x7 app, Telstra Homedashboard app, and with 3 long call to telstra service where at the third call I've been advise that someone would contact me in the next 24 hours, ...

Jex3
Level 3: Gumshoe

Hi there,I want to restrict my son's access to Sony Play Station during certain hours of the school week but allow continued access to the internet for all during the times the Play Station is blocked.  I used to have Foxtel cable and the old modem i ...

andychrys
Level 2: Rookie

Sometimes it's a Norton "scan now" message.  It's infected IE in my case. It says Dear Customer, you have been selected for our Telstra reward program and can win a Samsung S10 etc. Neither McAfee nor MicroSoft Security Scanner can find it

sweething67
Level 2: Rookie

I am on NBN, using Norton Protection, do i need Telstra Broadband Protect?? and is it free.?

wolfieboy
Level 6: Bloodhound

I have checked the address many times and re-typed and saved it as ttps://media.testra.com.au and it stopped for a day but now it is back even with ttps at the start. I think the Nine Network run web page has been corrupted. A JPEG image is attached ...

xxxxxxxxxxxxf
Level 1: Cadet

The connection to our database hosting service fails - and we are unable to operate critical business functions. It works through other internet connections that do not go through broadband protect (ie: the mobile network, and others).Accessing the d ...

Snarke
Level 2: Rookie

Hi today I opened the Board Band protect and attempted to do a scan of the computer.    When I attempted it informed me that I am missing one or more security updates.I went to the update requester clicked on the update now and in a flash it done a u ...

James1975
Level 2: Rookie

Hi I am on Adsl2 as nbn not available in my premises yet . So every Saturday i lose  sync at 7:20pm SA time , 2 times within a ten minute window .It happens like clockwork every week at the same time. This has been going on for approximately 8 weeks ...

Duncan68
Level 2: Rookie

More of feedback for Telstra & to help anyone else facing same issue than a question.  Was sent a new Telstra Smart Modem gen 2. Great!  Unpacked, plugged in and it worked brilliantly.   For 36 hours! Then it stopped!  Blue light on front went green, ...

ThatBlin
Level 1: Cadet

There's been some discussion here about a network-wide ad blocking feature for Telstra networks, but I can't seem to find it. I don't have any kids, I'd just like the ad-block for the network only. Thanks

compactmad
Level 1: Cadet

I use to have Bigpond Security on my laptop, the dashboard disappeared and I have tried numerous times to reinstall and it keeps coming up with;The installation of Anti-Virus Plus Security has failed. 0x80070643 - Fatal error during installation. Can ...

Robbo458
Level 1: Cadet

I'm unable to login into my account on any device I have. Mobile devices can't login at all and my I-Mac gets the your account has been restricted contact your account holder. The only thing I can deduct is that Telstra is hopeless or they've been ha ...

Novice4
Level 1: Cadet

Apparently 375,000 email addresses have just been compromised and mine was one of them.  Telstra Broadband Protect apparently blocked the website that was trying to use my email address but what I want to know, does Telstra keep a record of the sites ...

Ag21
Level 1: Cadet
baobaozi
Level 1: Cadet

I tried to input a valid URL, TLD is .store, eg. https://www.senbono.store/ The form says “input a valid URL”. It won’t let me add other newer TLDs like .company, .works and I don’t understand why you would put validation on it anyway. If a user puts ...

Jessicar
Level 1: Cadet

Hi, The website sunlite.com.au has been blocked by Telstra's Broadband Protect program. However, the site has been run through multiple scanners and comes up clean. Is there any way to remove it from the blocked list? Thanks

gijoe
Level 1: Cadet

Please help me remove unwanted parental control as I am unable to use wifi platforms, wifi calling e.g. Skype or whatsapp or social media platforms

robenhatem
Level 1: Cadet

Hi,Over the last few weeks I was managing my Broadband Protect online through the manage-Add on button. I had setup some websites. 2 days ago the Manage-add on button disappeared and I can no longer do it.  

dylanhf71
Level 1: Cadet

Hi - my client's website was hacked and had malware some months ago and we cleaned the site & fixed security issues.Today we found that telstra is blocking access to the sitePlease review: http://www.redlandsdental.com.auGoogle lifted their block on ...

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