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Telstra Broadband Protect

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DanStro
Level 1: Cadet

Under add-ons, there's no button to turn off Broadband Protect. Please help, as it's blocking many important websites that I use for work. Here's a picture of my Add-ons page. Thanks, it would be best if you could please send screenshots too, because ...

RitzS
Level 1: Cadet

Hi ThereHow do I unlock Parental control on my NBN modemI've tried with telstra 24x7 app, Telstra Homedashboard app, and with 3 long call to telstra service where at the third call I've been advise that someone would contact me in the next 24 hours, ...

portfox
Level 1: Cadet

Hi, Telstra has blocked a site that I work on for our company. We have run scans on the site and there is no potential threat there. Can someone unblock this site? Thank youSteve

Shazz18
Level 3: Gumshoe

I have been with telstra customer service for over an hour and they are unable to help me because they cannot contact anyone anywhere in telstra that will take the clal. I have set broadband protect on my nbn at home.  I turned it on via the app last ...

CJWN
Level 2: Rookie

Hi there, The Add-Ons feature for the broadband protect from My account in Telstra 24x7 is not working.  I clicked on the Add-Ons and it only brought me back to the account details page. Is the Add-Ons link a dummy?  Or is it a glitch on the features ...

baobaozi
Level 1: Cadet

I tried to input a valid URL, TLD is .store, eg. https://www.senbono.store/ The form says “input a valid URL”. It won’t let me add other newer TLDs like .company, .works and I don’t understand why you would put validation on it anyway. If a user puts ...

Jex3
Level 3: Gumshoe

Hi there,I want to restrict my son's access to Sony Play Station during certain hours of the school week but allow continued access to the internet for all during the times the Play Station is blocked.  I used to have Foxtel cable and the old modem i ...

Luna200
Level 1: Cadet

Hi, I am trying to check if my parental controls are switched on however I can’t see the Telstra Broadband Protect option under Add-ons anymore- can anyone assist?

Jessicar
Level 1: Cadet

Hi, The website sunlite.com.au has been blocked by Telstra's Broadband Protect program. However, the site has been run through multiple scanners and comes up clean. Is there any way to remove it from the blocked list? Thanks

Fiona29
Level 2: Rookie

I just updated our home plan to get faster nbn wifi. Broadband Protect should be included.Now when I go to the App or account login the Broadband Protect option isn't there. I called this morning, they said they would fix and add but they haven't yet ...

DanStro
Level 1: Cadet

Under add-ons, there's no button to turn off Broadband Protect. Please help, as it's blocking many important websites that I use for work. Here's a picture of my Add-ons page. Thanks, it would be best if you could please send screenshots too, because ...

RitzS
Level 1: Cadet

Hi ThereHow do I unlock Parental control on my NBN modemI've tried with telstra 24x7 app, Telstra Homedashboard app, and with 3 long call to telstra service where at the third call I've been advise that someone would contact me in the next 24 hours, ...

Jex3
Level 3: Gumshoe

Hi there,I want to restrict my son's access to Sony Play Station during certain hours of the school week but allow continued access to the internet for all during the times the Play Station is blocked.  I used to have Foxtel cable and the old modem i ...

andychrys
Level 2: Rookie

Sometimes it's a Norton "scan now" message.  It's infected IE in my case. It says Dear Customer, you have been selected for our Telstra reward program and can win a Samsung S10 etc. Neither McAfee nor MicroSoft Security Scanner can find it

sweething67
Level 2: Rookie

I am on NBN, using Norton Protection, do i need Telstra Broadband Protect?? and is it free.?

wolfieboy
Level 6: Bloodhound

I have checked the address many times and re-typed and saved it as ttps://media.testra.com.au and it stopped for a day but now it is back even with ttps at the start. I think the Nine Network run web page has been corrupted. A JPEG image is attached ...

xxxxxxxxxxxxf
Level 1: Cadet

The connection to our database hosting service fails - and we are unable to operate critical business functions. It works through other internet connections that do not go through broadband protect (ie: the mobile network, and others).Accessing the d ...

Snarke
Level 2: Rookie

Hi today I opened the Board Band protect and attempted to do a scan of the computer.    When I attempted it informed me that I am missing one or more security updates.I went to the update requester clicked on the update now and in a flash it done a u ...

James1975
Level 2: Rookie

Hi I am on Adsl2 as nbn not available in my premises yet . So every Saturday i lose  sync at 7:20pm SA time , 2 times within a ten minute window .It happens like clockwork every week at the same time. This has been going on for approximately 8 weeks ...

Duncan68
Level 2: Rookie

More of feedback for Telstra & to help anyone else facing same issue than a question.  Was sent a new Telstra Smart Modem gen 2. Great!  Unpacked, plugged in and it worked brilliantly.   For 36 hours! Then it stopped!  Blue light on front went green, ...

baobaozi
Level 1: Cadet

I tried to input a valid URL, TLD is .store, eg. https://www.senbono.store/ The form says “input a valid URL”. It won’t let me add other newer TLDs like .company, .works and I don’t understand why you would put validation on it anyway. If a user puts ...

Jessicar
Level 1: Cadet

Hi, The website sunlite.com.au has been blocked by Telstra's Broadband Protect program. However, the site has been run through multiple scanners and comes up clean. Is there any way to remove it from the blocked list? Thanks

gijoe
Level 1: Cadet

Please help me remove unwanted parental control as I am unable to use wifi platforms, wifi calling e.g. Skype or whatsapp or social media platforms

UGGExpress
Level 1: Cadet

Hi all, we have many cutomers said our website is blocked by telstra. 
Our web build on shopify platform with SSL connection. There haven't bee reported a security issue. I checked other similar cases, "Report as Safe" seems not working.
Asking custome ...

robenhatem
Level 1: Cadet

Hi,Over the last few weeks I was managing my Broadband Protect online through the manage-Add on button. I had setup some websites. 2 days ago the Manage-add on button disappeared and I can no longer do it.  

dylanhf71
Level 1: Cadet

Hi - my client's website was hacked and had malware some months ago and we cleaned the site & fixed security issues.Today we found that telstra is blocking access to the sitePlease review: http://www.redlandsdental.com.auGoogle lifted their block on ...

AZ42
Level 1: Cadet

How long does it normally take to have a site unblocked after it's been reported as safe? Is there any way of finding out why it is still blocked and has not been unblocked?  As far as I can ascertain, we've resolved all the issues that initially led ...

mariechogg
Level 1: Cadet

Hi Telstra team, Telstra broadband appears to be blocking my website https://coronavirusinfo.business - it's a tool to assist businesses get through the covid crisis. Could Telstra please unblock this? All other providers don't seem to be causing an ...

waltzsingmatild
Level 1: Cadet

emails stay inbox for 20 minutes,  why

MaryGrace0715
Level 1: Cadet

Hi Team,  Please help me in removing my website from your blocklist or let me know what to do. Some of my clients are telstra customers and they are having error whenever they try to access my websites. My website is spillz.com.au can you please chec ...

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