CrowdSupport®
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Level 2: Rookie

Broadband protect disappeared as an addon option

I just updated our home plan to get faster nbn wifi. Broadband Protect should be included.Now when I go to the App or account login the Broadband Protect option isn't there. I called this morning, they said they would fix and add but they haven't yet. Still no option

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5 REPLIES 5
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Level 1: Cadet

Re: Broadband protect disappeared as an addon option

I have the same issue. It's simply disappeared. I haven't updated my service though I was simply trying to add it to a new machine. Can't see it on other PC's where it's already installed either. Hopefully this will give them more of an idea how to fix it as the generic advice I was given of reboot PC and modem didn't fix it.

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Level 2: Rookie

Re: Broadband protect disappeared as an addon option

I’ve called Telstra bank today to say take off the speed boost in the hope that the broadband protect add on will reappear. Very annoying! They cant tell me why this has happened 

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Level 1: Cadet

Re: Broadband protect disappeared as an addon option

LOL can't even get into speed boost setting to turn it off! Still no change on the other front either. Come on telstra help us out here.

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Level 22: Superhuman
Level 22: Superhuman

Re: Broadband protect disappeared as an addon option

Hi @Fiona29 

 

Yes, there is currently an issue with Telstra Broadband Protect.

 

No ETA yet on a fix time.

 

Someone keeps putting vegetables in my beer crisper
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Level 2: Rookie

Re: Broadband protect disappeared as an addon option

Would be nice if they communicated with their customers

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