CrowdSupport®
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Level 3: Gumshoe

broadband protect

Answered

i nhave broadband protect on my service I have downloaded the antivirus software but the dashboard says antimalware is not active but I am unable to actiivate because it is not there.I have just switched to nbn and telstra support have not been able to helo as yet

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 3: Gumshoe
Accepted Solution

Re: broadband protect

after 2 telstra support people accessed my computer they were able to get the antimalware to load .there was a conflict between the old and latest versions

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5 REPLIES 5
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Level 1: Cadet

Re: broadband protect

I have the same problem wih the antimalware not being available and it caused my email to be compromised and shut down by telstra for nearly 2 days.  This isn't a great security product!  Are they fixing it?

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Telstra (Retired)
Telstra (Retired)

Re: broadband protect

Thanks for contacting us willy46. Is the security being used a Telstra security program? 

 

 

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Highlighted
Level 3: Gumshoe
Accepted Solution

Re: broadband protect

after 2 telstra support people accessed my computer they were able to get the antimalware to load .there was a conflict between the old and latest versions

View solution in original post

Level 3: Gumshoe

Re: broadband protect

yes
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Level 3: Gumshoe

Re: broadband protect

contact support they should get the expert to fix this

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