Code_Connect
Level 1: Cadet

Our web design site is being blocked.

Hello,

 

Our web design business https://www.codeconnect.com.au is being blocked by Telstra Broadband Protect.  This was raised by a client and it really looks bad for a web development company to have this.  I've read all the other threads and the website is definitely clean.  I understand that clicking the link to report the site as safe is the solution, but our contacts that have Telstra as an ISP aren't using broadband protect.  Is there any way to get the site reassessed if we can't access that link?

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3 REPLIES 3
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Our web design site is being blocked.

https://www.virustotal.com/gui/url/b857e1557a0c38ebba8938f66a1dbb7b86e83ff2baea7e4d926447516757191c/...

 

You'll need to contact the companies listing the URL as malicious and request de-listing, particularly SOPHOS. Once that's happened you can use the 'report as safe' option if still getting broadband protect blocked

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Code_Connect
Level 1: Cadet

Re: Our web design site is being blocked.

Thanks for your quick reply.  I ran it through that yesterday and it had no issues... strange.  I've submitted requests to the 3 engines that have it listed.  I guess I'll wait now.  The question still remains though.  We don't have access to that link except via a client and it's very unprofessional to request help from them to solve our website issues.  Is there an alternative to clicking that link for reassessment?

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Our web design site is being blocked.

Yeah I had to refresh the check as the last one was timestamped a couple of years ago.

 

Honestly I'm not aware of a business contact to request a de-listing. 

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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