joshsmartrmail
Level 2: Rookie

Telstra Broadband Protect incorrectly blocking our links

Hi Telstra team, Our ESP's tracking links are being incorrectly blocked for malicious content. The domain being blocked is http://email.mail2.smartrmail.co/ Can you please review this asap. We have already clicked the Report this website as safe link, however it hasn't updated. We're a small Australian ESP you can find more info on us here: https://www.smartrmail.com/ Cheers, Josh

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Broadband Protect incorrectly blocking our links

Crowdsupport is not an official Telstra Technical Support channel. Nobody can follow it up for you.

 

The only method of requesting a review of the blocking is by the Report website as safe link or by lodging a complaint via https://telstra.com/complaints

 

The link you provided just downloads a file rather than opening up a website, so that might give a clue as to why it has been blocked. It is also listed by G-Data (see VirusTotal) for Phishing, so you would need to get delisted from there.

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