WebSiteBlocked
Level 2: Rookie

Telstra Connect is Blocking my Clients Website

Answered
Dear Telstra,   Telstra broadband protect blocking my client's website (please see below from Chrome developer tools).

I have a client's website, which is being blocked by Telstra Broadband Protect.  The URL is http://peninsulaautospares.com.au/ and I believe this to be a false positive.

 

Could you please unblock this site, thanking you.

 

Thank you,

RD

1 ACCEPTED SOLUTION

Accepted Solutions
gavincostello
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Telstra Connect is Blocking my Clients Website

I can confirm I have no issues visiting the site on a Telstra Internet service protected by Telstra Broadband Protect
Formerly of Telstra

View solution in original post

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10 REPLIES 10
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Connect is Blocking my Clients Website

Has the site been reported as safe?

 

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
WebSiteBlocked
Level 2: Rookie

Re: Telstra Connect is Blocking my Clients Website

Hi Yastiandrie,
Yes, it most certainly has been. Yesterday morning in fact.
Thank you,
RD
WebSiteBlocked
Level 2: Rookie

Re: Telstra Connect is Blocking my Clients Website

Hi Telstra,
Just wondering if this thread is still open? The site has been reported as 'Safe' but it's still being blocked by Broadband Protect.
Thank you,
RD
Kenobi
Telstra (Retired)
Telstra (Retired)

Re: Telstra Connect is Blocking my Clients Website

Hi RD, 

 

I've passed this on to the relevant team to investigate.

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WebSiteBlocked
Level 2: Rookie

Re: Telstra Connect is Blocking my Clients Website

Thank you very much, @Kenobi - your assistance is very much appreciated.
Kind regards,
RD
WebSiteBlocked
Level 2: Rookie

Re: Telstra Connect is Blocking my Clients Website

Hi there Telstra,
I'm just following up on the Broadband Protect issue that is preventing my client's site from loading the consumer facing side. Any assistance would be appreciated.

 

This is the view I have:

 

Thank you,

RD

gavincostello
Telstra (Retired)
Telstra (Retired)

Re: Telstra Connect is Blocking my Clients Website

Hi There, I’ve just checked with Google Safe Browsing https://transparencyreport.google.com/safe-browsing/search and your site is still being listed as containing malicious pages. You’ll need to resolve this before we’ll stop blocking those pages. Please let us know when this has been done, and I can have our team look at the site again
Formerly of Telstra
WebSiteBlocked
Level 2: Rookie

Re: Telstra Connect is Blocking my Clients Website

Hello Telstra,
Could you please reevaluate. Google has reviewed, and has advised:

Review successful for http://peninsulaautospares.com.au/ June 15, 2018
To: Webmaster of http://peninsulaautospares.com.au/,

Google has received and processed your security review request. Google systems indicate that http://peninsulaautospares.com.au/ no longer contains links to harmful sites or downloads. The warnings visible to users are being removed from your site. This may take a few hours to happen.

Thank you,
RD
gavincostello
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Telstra Connect is Blocking my Clients Website

I can confirm I have no issues visiting the site on a Telstra Internet service protected by Telstra Broadband Protect
Formerly of Telstra

View solution in original post

mazinoz
Level 19: Deputy Director

Re: Telstra Connect is Blocking my Clients Website

I'm a Telstra customer but intensely dislike Broadband Protect, preferring DIY.
I also can confirm that the site now loads with images, links I tested worked etc

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