Fortune
Level 2: Rookie

Turning off time restrictions

Answered

Many months ago I activated the Family Safety feature (under Telstra Broadband Protect) so as there were certain Access Time Restrictions overnight but I now cannot turn that feature off at all. I have spent hours trying to find it both on the Telstra website and the App. It shouldn't be this difficult... Please help asap. 

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Accepted Solutions
Fortune
Level 2: Rookie
Accepted Solution

Re: Turning off time restrictions

I've just logged in using Chrome and thank the Lord it has worked. Thank you so much!

View solution in original post

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7 REPLIES 7
SteveW_52
Level 21: Augmented
Level 21: Augmented

Re: Turning off time restrictions

Log in to the My Account web page, click on 'See your services'

- in the Internet section, click on 'Manage Internet'

- in Your Bundle section click on 'Manage'

- you should see 'Telstra Broadband Protect', click on 'Manage'

 

 

Be aware that Telstra is ending some TBP features..

 

 

 

 

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Fortune
Level 2: Rookie

Re: Turning off time restrictions

Sadly it doesn't give me the option to turn it off. I get to the 'Manage' button then kicks me out every time... Help is still required please...

SteveW_52
Level 21: Augmented
Level 21: Augmented

Re: Turning off time restrictions

Try it in the My Telstra app perhaps?

 

There are also some setting in you modem for this capability, limited but might be what you are looking for? 

 

If you have a Telstra Smart Modem 2 open 192.168.0.1 in a browser and login with username 'admin' and password 'Telstra' ( these are default credentials as noted on the label on the bottom) 

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Fortune
Level 2: Rookie

Re: Turning off time restrictions

I can't see the default credentials sadly...

cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Turning off time restrictions

Have you tried using a different web browser or clearing the cache on your browser?

SteveW_52
Level 21: Augmented
Level 21: Augmented

Re: Turning off time restrictions

What do you mean you can't see the credentials?

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Fortune
Level 2: Rookie
Accepted Solution

Re: Turning off time restrictions

I've just logged in using Chrome and thank the Lord it has worked. Thank you so much!

View solution in original post

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