New2NBN
Level 1: Cadet

T-Gateway Modem

Good Afternoon,

 

I have had an NBN Technician visit this afternoon to activate my connection.  He has informed me that the T-Gateway Modem provided by Telstra needs to be updated as a new model is available.  The one he has connected today will not "sync", indicated by the WAN light constantly flashing.

I believe I have a Telstra technician scheduled to visit on December 18th.  Can he bring a new modem with him at this time, or can I collect it from your store in advance of Thursday?

 

Thank you in adavnce for your prompt assistance.

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2 REPLIES 2
ProfessorPhone
Level 23: Superhero

Re: T-Gateway Modem

Hello,

Just to advise you that the stores mostly do not read these messages.

Best for you to ring them direct, you can google their phone number or ring the general number 131 800

Thank you and good luck

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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: T-Gateway Modem

The number is (03) 9380 4511.

 

Which model modem is it? The current ones are NBN compatible.

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