Level 1: Cadet

Can't access Telstra Air

Not appearing in my WiFi list to connect to - have checked hotspot available through map in Air App, but it doesn't appear on my WiFi list. Have tried to check activated in My Account, but there is no "internet@ section in My Account where I am supposed to check Air status (described in troubleshooting(

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Can't access Telstra Air

Telstra Air Hotspots have limited number of users they can support at any one time, so if the point you are trying to connect to meets that limit it will stop broadcasting until someone disconnects. Otherwise, if there is any sort of outage in the area it could cause the same as well.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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