New South Wales

Telstra Castle Hill Store

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Shay4
Level 2: Rookie

There is something very wrong with the customer service in this store. It is unacceptable and I am in awe at how it is still functioning. My phone had stopped working, and I took it to this store to have it replaced. They turned me away because they ...

tommy123
Level 1: Cadet

I called the castle hill store and asked whether I could redeem my points in-store and one of the staff members said they cannot but when I called the Winston hills store, they said that they could redeem it from there. I am very disappointed with Ca ...

Nuvit
Level 1: Cadet

Last Saturday I have applied for cable connection Home Internet Bundle for 90$/mth at your store located in Castle Towers (2nd Level). The consultant in your store told me I would be notified about the progress of this cable connection in two days th ...

Nuvit
Level 1: Cadet

Last Saturday I have applied for cable connection Home Internet Bundle for 90$/mth at your store located in Castle Towers (2nd Level). The consultant in your store told me I would be notified about the progress of this cable connection in two days th ...

frankvz
Level 1: Cadet

Can someone please send me Stephen Timpson's email address? I need to resolve an issue and telephone contact is just not working.

LSD15
Level 1: Cadet

Do you have 2 x Prepaid 4gb USB sticks available to purchase as per those on your website for $69?  I wish to get two today please.  I have left a phone message also.

Burgledad
Level 1: Cadet

On Monday the 2nd February we had our internet connection changed to cable, once installed we found that the ports in our new router for the ethernet and wired internet were not functioning, as we also have FOXTEL through Telstra this meant that we w ...

lost0610
Level 1: Cadet

You have just lost a potential customer. Your castle hill team (on bottom level) blatantly lied to me about the ability to check stock levels in other stores. I waited for several minutes to be told by this female staff member that she could not sear ...

JML18
Level 1: Cadet

I would suggest that on long days like the weekend of iPhone launch your staff remember to keep their heads up, and not let tiredness or frustration show themselves in front of the client. It was clear the staff were over being there and answering qu ...

Dking
Level 1: Cadet

Hi, There are 2 stores at Castle Towers. One up the top near the movies and the other down the bottom near the pet store. Can you advise which store 241 relates in in geographical sequence. CheersDavid