MVG1142
Level 1: Cadet

having trouble with mobile ph <---> ,comes up emergency calls only, how do we fix this problem?

<phone number removed for your privacy>

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: having trouble with mobile ph <---> ,comes up emergency calls only, how do we fix this pro

If you can't call 132200, try Livechat to get the problem sorted as quickly as possible.

 

I'm assuming you've tried restarting the phone and reinserting the SIM already.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
DingoDan
Telstra (Retired)
Telstra (Retired)

Re: having trouble with mobile ph <---> ,comes up emergency calls only, how do we fix this problem?

Hey MVG1142,

 

Along the lines of what Jupiter has advised we do have some troubleshooting steps that you can run through with the handset available at

 

http://tel.st/hb7q3

 

Please do let us know if these steps do assist with having the phone connect to the network again?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit