Level 1: Cadet

Plan upgrade

hey i'm looking at upgrading my phone online however it doesn't give you an option for added accessories. like wireless earphones etc.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Plan upgrade

Hi peterdamian18,


Thanks for your post. Unfortunately when you do a phone upgrade via our online store it does not give you the option to add accessories, this would need to be done in a separate order. Alternatively if you have a Telstra Store near by they will be able to process this in the one order.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit