77pink
Level 1: Cadet
July 2018

My telstra phone

Several weeks ago my daughter came into your store after I requested my 'roaming' be switched on - she was told me to Google Telstra 24x7 chatline - I have not been able to get any response from there and it is imperative that I can use my phone for texting - I am overseas and have not been able to contact anyone to have this problem rectified in fact I am quickly loosing patience with Telstra - pls contact  me by email so I can give any necessary information

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
July 2018

Re: My telstra phone

In response to 77pink
Nobody can contact you by email as Telstra doesn't use email as a support medium.
If you can make a call from your phone, call +61 439 125 109 (it's a free call from Telstra mobiles). If not you can try http://livechat.telstra.com (if on an iPhone, you will need to install Chrome and after loading the site, click on the 3 dots at the top right of the screen and select "Request Desktop Site" - Safari doesn't work).
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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