ALISON1969
Level 1: Cadet

iOS9 Update - Unable to activate iMessage or Facetime

Since updating my iPhone 6 to iOS9 I am not able to activate iMessage of Facetime. It also appears that messages I am sending as texts are often not going through & I am not receiving any texts or iMessages. Everything else is working correctly. I have Googled this problem and many suggestions were made (turn off wifi, turn phone on & off, reset network settings, use in airplane mode) but none have worked so far. Please help??

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2 REPLIES 2
ProfessorPhone
Level 23: Superhero

Re: iOS9 Update - Unable to activate iMessage or Facetime

Good afternoon Alison

As the retail stores do not usually monitor these messages, I will respond.

I have not heard of this issue before, and think the quickest way to obtain assistance is to ring Apple on 1300 321 456.

Kind regards

"BEING NICE TO OTHERS .. IS NICE"
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50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
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Jon_Telstra
Telstra (Retired)
Telstra (Retired)

Re: iOS9 Update - Unable to activate iMessage or Facetime

Hi Alison1969, 

 

If the issue only started after the update, you may want to try backing up and restoring on iTunes.

 

- Jon

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