New South Wales

Telstra Hornsby Store

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Level 1: Cadet

Mind you this store is run by vita group, which is a retailer operating under the umbrella of Telstra.

I walked into the Telstra Hornsby trying to get myself a new phone for myself.

I told that Staff member A (he refused to tell me when I made it clear ...

Level 1: Cadet

The Hornsby Telstra store in westfield was a pinnacle of customer service on par with the service offered by Apple stores. Just by the sheer experience of dealing with the personnel there, I upgraded my plan to the highest one offered by Telstra, too ...

Level 1: Cadet

Hi there
I had requested a bundle service at Telstra Hornsby branch first time and signed paper on 5th Nov then paid $300 in advance because staff notified I do not have credit histroy with them before, it is totally fine and understand. Also advised ...

Level 2: Rookie

Well if you look at the front of the Hornsby Telstra store you can clearly see big balloons spelling out "NBN is here!" And so naturally I went to the nbn coverage checker an. Noticed only 4 houses in Hornsby are nbn ready or in build and they are al ...

Level 2: Rookie

I was advised by live chat to contact my nearest Telstra store for a more accurate estimate on when I can get a commercial quote as he said you have a list of contractors investigating in the area? I'm not sure if I should post the ref # so I'll se ...

Level 1: Cadet

Hi Hornsby Telstra Store, I have been calling 9476 0677 and no one picks up I have left messages and noone returns calls I have emailed Hornsby Telstra and no resply received My bundle changes have not been processed as agreed with Kawaldeep Please c ...

Level 1: Cadet

Hello.  Do you sell HFC Coaxial splitters - suitable to run Foxtel and Cable broadband off the same wall socket?

Level 1: Cadet

Hi there, I received T-Gatway instead of T-Gateway Max, so Customer service team asked me to visit Telstra store and replace it.Tried Erina store, but they don't have, so wondering if you have T-Gateway Max or Max 2 in stock. Thanks in advance,James.

Level 1: Cadet

Dear Shobit/PrasunYour send my wife a message about whether we were happy with the service on our new iPhone7 hansets that we got from you on 27/10/16.Firstly, my wife's phone did not activate as promised. It took well over an hour with Telstra custo ...

Level 1: Cadet

I want to purchase Telstra Call Guardian 301 cordless phone from your store.  If your store does not stock it, where can I purchase one from a store and  Not by phone or online. 
 Please note: Your store has very limited stock in my opinion. Last time ...