gdw
Level 1: Cadet

new services

Hi,

 

I have been recently seduced to return to the Telstra fold by a gent  called Jared (Telstra id D826188) on 132200. I have agreed to swap my internet service and home phone from iinet and to transfer my mobile to a post paid account.

 

My concerns (voiced at the time) is that this is all time critical as I am travelling overseas on wednesday of next week.

 

I have received an e-mail outlining the plan details for the internet service we agreed on, but we also agreed to transfer our mobile telephone (currently on a pre-paid account, due Monday) and the details of this new post-paid service were not included.

 

Is it possible for me to come into your office and wrap this up before we travel? I believe that I will need a new sim in the mobile - I am much less concerned about the internet and home phone as I will be away for 3months.

 

 

G D Watson

 

 

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1 REPLY 1
Lindy
Telstra (Retired)
Telstra (Retired)

Re: new services

Hi GDW

 

Absolutely you can. If you head into your nearest Telstra Store  http://tel.st/uyc2 they will be able to organise the new SIM and also ensure the port process is underway to bring your Mobile Service to Telstra as well. 

 

Kind Regards 

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