Service Guarantee credit

[DGRAY3]

My NBN has been fine but i got  3 months credit on the last bill.....why is Telstra so generous or is it a mistake, $360 credit !

[cf4]

The credit could be for a speed boost that Telstra was not able to provide due to physical limitations of your connection. NBN sells links with different speed, 12/1, 25/5, 50/20 and 100/40. With NBN FTTN and Fixed radio links the actual speed of the link can be limited by a number of factors. For example if you had a FTTN connection and were paying for 100/40 but your NBN link due to the distance from the node was only capable of providing 50/20 you plan would be dropped to the 50/20 and you would have received a credit for the difference.

You might also have received a credit if your service had been unusable for extended period of time.

There should have been an email or letter explaining why you have received the credit.

[DGRAY3]

I had 100/40 from day one ....actually around 96/36 on Ookla .FTTP connection in a new building alraedy set up when i connected.

[Big_Dan]

Hey DGRAY3, sorry for the slow response.

Do you have any other accounts under your name? I manage my in-laws service and accounts for them, and they recently got a CSG credit meant for my account. Not sure how it happened, and not overly fussed to be fair - after the help they've given my wife and I covering their services for a couple of months is the least I can do. I digress.

Anyway, if it's not that, probably best not to call attention to it unless you're seriously losing sleep over it - if it has been provided in error it may be clawed back; in fact if it has been provided in error it might get corrected anyway, the internal auditing systems are pretty good these days.