BBCS
Level 1: Cadet
January 2016

Ipswich Store is in need of overhaul

After visiting the Ipswich Riverlink store twice in the past month I'm pretty sure I won't be going there again. Bad service is apparently normal and the wait times are shocking. I had heard from other customers about this store but went in hoping it couldn't seriously be as bad as they had said. May I suggest maybe some courses in customer service and time management and maybe hire some more staff. Most  people work for a living and can not just hang around for two hours waiting for a phone call so they can be attended to.

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ProfessorPhone
Level 23: Superhero
January 2016

Re: Ipswich Store is in need of overhaul

In response to BBCS

Hello,

As we are customers here, below is a link to Telstra complaints.

 

https://say.telstra.com.au/customer/general/forms/Email-Complaint

 

Thank you

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50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
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