flan
Level 1: Cadet

telstra modem upgrade

We were one of the first to be connected to the NBN in Tasmania about 9 years ago. I was wondering if our original modem needs upgrading to the latest Smart Modem.

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TommyR
Support Team
Support Team

Re: telstra modem upgrade

Hi flan, sorry for the delay in reply. 

So it's really up to you, if you feel your modem is no longer functioning to its peak performance, we can certainly look at upgrading you onto the Smart Modem. The pricing for these is $216 outright or $9/month.

 

Best to speak with our team via the My Telstra App messaging service (link here https://tel.st/dhrre). Just click on the "Get Help" menu icon and then click on the "Message Us" button and type "Upgrade NBN Modem" and a member of our team will be in touch to assist you with this and see what we can do for you. If you get stuck on the Codi chat bot, you can type "Consultant" to get through to a team member. 

 

Let us know how you go. 

 

Regards - 

 

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