Level 1: Cadet

Account been hacked and can not get help

My mum’s Bigpond businesses email account been hacked she has accounts linked to it.

we are concerned people will steal from and do damage to anything they can with her company.

She has tried to get hep from Telstra over phone but after an hour they reset her password and I know that doesn’t solve problems with hackers because the account has already been exploited

I do not expect you to give me access to account but a direct point of contact to resolve the matter as soon as possible.

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