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Mette
Level 1: Cadet

I have just discovered that emails dont delete from webmail when i delete from my computer.  Are there any settings i can do to make sure they do once i download to my computer as deletign 50 emails at a time is not going to work since i now have 110 ...

CSUser549
Level 1: Cadet

I get emails to my iPhone but they don't come through to Desktop PC. I'm wireless connceted in front of PC yet I send an email..... comes through to iPhone but nothing to PC. Very frustrating - have a pdf Invoice to print as well as copy Banking deta ...

Ludford
Level 2: Rookie

My email service stopped working 4 days ago. Apparently it has been "suspended" for some reason. No notification or warning. Trouble shooting has been a "learning experience" and still not resolved after numerous calls an sms service attempts. Does a ...

JRJ1
Level 1: Cadet

Last night I had ten read emails in my inbox.Tonight I have only three new unread emails in my inbox.I did not accidently delete them.Two of them were fairly recent important emails.

Errol65
Level 1: Cadet

My Office 365 Outlook stopped receiving my bigpond.com emails on Monday.  I have checked settings &  rebooted. A popup asking me to 'Enter you user name and password for the server' pops up with the correct details but nothing happens when I click OK ...

gunn1
Level 1: Cadet

I am trying to log into Telstra email over the web and getting the unhelpful message "Your request could not be completed. Please try again." This has been happening for days. Please help.

Heidles82
Level 1: Cadet

Yesterday my email account was temporarily suspended I think due to the account being compromised (the other three reasons given by Telstra are not applicable). Since that time I have been in touch with multiple Telstra support teams, and each time t ...

Bearclan
Level 1: Cadet

I followed the link and instructions but still do not have access to manage my additional email addresses and passwords.

Bill_20
Level 1: Cadet

Hi CathW I have just upgraded my plan but now cannot use my emails

Perrychef
Level 5: Eagle Eye

G'day, Until today when I clicked on the tab to see my contacts.  They would show up with their e-mail addresses. For some reason today, none are shown.  Please could somebody tell me what I need to do to get them back.  Cheers Perry

fred25
Level 1: Cadet

I have Bigpond email set up on my desktop. Want to also set it up on a new laptop. How can I do this? I am aware I could just access webmail online through the Telstra site, but that has less functionality.

Crawdaddy
Level 1: Cadet

Inbound email direct to my Bigpond.com email address works fine. BUT most of my email is addressed to name@mydomain.net. That means that it's 'sent' to a third party (VentraIP) who then 'redirect' it to my bigpond.com account. Nothing has arrived via ...

Steve242
Level 1: Cadet

HI, I keep getting this type of message when sending emails to a specific .org address.  Can someone help me to rectify.  Please note, I'm not the most tech savey person.   "Recipient address rejected: undeliverable address: Invalid recipient. If blo ...

Quilting
Level 1: Cadet

I have my ipad and iPhone set up for imap. My desktop (windows outlook) remains pop. All working perfectly for 18mths.1. Last month mail delivery to ipad and iPhone intermittent - error message imap.Telstra.com is not responding. 2. Reinstalled my bi ...

TheCount1969
Level 1: Cadet

OK guys, who's hidden the Manage Additional Mailbox option? Help is useless - Page 404's on each answer.

nspeed1975
Level 1: Cadet

I am having dramas resetting my email password after it was suspended due to possible illegal activity.  Today i rang up to get it reset as i couldnt do it myself.  Spent an hour and a half on the phone and couldnt get it done properly.  I cannot get ...

hello11
Level 1: Cadet

accidently deleted emails

JA5
Level 7: Deputy Inspector

Hi all I noticed that my MacOS contacts app wasn't updating so I removed the account from my laptop and re-added it. As could be expected, my contacts list is now empty. Does anyone know the right CardDAV settings? I've tried the following: Server Ad ...

GrumpyBandit
Level 1: Cadet

Telstra is blocking my main business domain server! You are killing my business and I cannot get anyone on the phone to rectify this! I am 24 hrs away from pulling my account from Telstra! The domain server is https://www.fastwebhost.com

dennyj
Level 1: Cadet

I've been having the problem below for about 5 or 6 days now, have Telstra "done something" ? I am a Telstra Small Business customer and for almost 20 years I have managed to operate 2 independant email acounts succesfully using Outlook, )curently on ...

Mands79
Level 2: Rookie

Hi gang Last night I got a new laptop - set it up with my bigpond email on Outlook and then imported my .pst from my old laptop because there were a gazillion emails that didn't appear to be coming through (from many years ago, that I've filed away i ...

Crtagi
Level 1: Cadet

Is there any way to keep my bigpond email if I port to another provider?

Fred1887
Level 1: Cadet

Worked up until a month ago

Avatar579
Level 1: Cadet

I have been trying to send an email from my husbands Gmail to my bigpond email, with no success. Every time it comes up with:Message not deliveredThere was a problem delivering your message to  @bigpond.com. See the technical details below, or try re ...

barney99
Level 1: Cadet

Cant send and receive from my Internet Email- mail.bigpond.com, keeps asking to enter user name and password for the server when it is already saved  

JRJ1
Level 1: Cadet

Last night I had ten read emails in my inbox.Tonight I have only three new unread emails in my inbox.I did not accidently delete them.Two of them were fairly recent important emails.

Crtagi
Level 1: Cadet

Is there any way to keep my bigpond email if I port to another provider?

Avatar579
Level 1: Cadet

I have been trying to send an email from my husbands Gmail to my bigpond email, with no success. Every time it comes up with:Message not deliveredThere was a problem delivering your message to  @bigpond.com. See the technical details below, or try re ...

Lynd20
Level 2: Rookie

SpoilerUp until a couple of days ago my bigpond email was working well on my iPad. 
Now it won't receive or sent emails...  I have not changed anything it just stopped working.
I also deleted and added again the account but no lunch

any ideas to resolve ...

Paddo99
Level 2: Rookie

Hi
I am having difficulty adding a bigpond.com address to Outlook 2016.  There are four email addresses @bigpond.com attached to the Telstra Bigpond account. Three have no problems.I have googled searched and am still unable to add the accountHowever ...

tsharkey
Level 2: Rookie

Hi all,I used to receive eMails via a mail forwarding service provided by zoneedit for many years. A few days ago, they dried up. I logged a ticket with zoneedit whio advised that bigpond are blocking their mail forwarding service. They also informed ...

Kernow
Level 1: Cadet

emails are failing to be delivered to bigpond emails via email forwarding, I understand that ip address 74.117.219.199 also has the same problem. Can this server address be fixed (white listed) so delivery can occur? This started about 3-4 days ago.

Perrychef
Level 5: Eagle Eye

G'day, I have been asking question to Crowd Support. I received mail.  When I click on anything nothing happens.  I have never had this problem before. I do not know why this is happening.  I would appreciate any help please.  Also my internet is ver ...

madman100
Level 1: Cadet

i have my mobile ph and my mobile broadband with telstra looking at also getting a telstra email account? do thet sell them still?

joronamo
Level 2: Rookie

As of last Friday night 25/09/20, Webmail won't open in Firefox any more. I used to have this problem prior but I fixed it my making sure Firefox remembers history. Now it won't work even with my Firefox settings the same as before. I ran some tests ...

jeffr
Level 5: Eagle Eye

I received an email a few days ago stating the webmail upgrade is still ongoing. I hope so as there still are problems. Although webmail seems more stable and webmail is no longer showing as an outage but: 1. I still sometimes get “loading” errors wh ...

asdlong
Level 2: Rookie

I have been watching the forums but have not seen any answers. We rely on webmail for our business and personal emails and have tried forwarding them all to another email without success. Please advise how we can access our emails ASAP as we have not ...

MELB6
Level 2: Rookie

Recently changed internet provider - no longer with Telstra - but have a bigpond email. I can receive incoming emails but can no longer send emails. Can anyone tell me if I need to change settings or what I need to do to send emails - I can follow in ...

nullump
Level 1: Cadet

hey there!  hoping to get some help I have 120 emails in the bigpond webmail and 15740 stored locally on the mac. I'm migrating from the old mac to a new windows 10 pc. Can I get the old emails on the Windows 10 mailbox service? The option "remove c ...

Freyr
Level 1: Cadet

Telstra mail (bigpond.com) works fine on webmail, but same unchanged account name and password does not work on mail app on iMac, still running Mojave, or iPhone, running IOS13.7. Are there any solutions to this that work?

steve-22
Level 4: Private Eye

For the last 2 days i have noticed that all the past, present and future events i had in my calendar have gone and the whole system is blank... This was the only way i could keep up with multiple medical appointments and other family events if this c ...

billygoat59
Level 3: Gumshoe

I downloaded and installed Firefox Version 82.0.2 .Telstra web mail will not load, Just get 3 dots in middle of page.Loads with chrome, takes 10 to 20 seconds to load though.

Deanne4
Level 2: Rookie

Since Telstra started having problems with its server a month ago, my bigpond email has stopped syncing with outlook. IMAP settings are correct. Everything is as it should be. 

Anyone know why?

Pmj1
Level 1: Cadet

Want to add an address to whitelist in Telstra webmail, but no provision to do that as I can see.

cathy64
Level 4: Private Eye

Hi, I am using Outlook 2010 on Windows10, how do you set up so that emails received or sent never get deleted after a certain period of time? This is for bigpond, hotmail and gmail Or if they are archived, where are they located? thanks.

scottr63
Level 2: Rookie

Hi all, I'm setting up my third party email (mail.bigpond.com) and I can't get the outgoing server set up following the directions on the support page. Thanks in AdvanceScott R 

PC007
Level 1: Cadet

How can I keep email in webmail inbox after forwarding them to a few external outlook tools in different locations?  Before webmail issues in past months, I was able to keep all emails in the webmail inbox after forwarding to different external Outlo ...

Bilko100
Level 7: Deputy Inspector

It has been over 5 days now and I have not been able to download to Inbox our send Emails using Webmail. Is any one having similar problems? Telstra say it is an current problem that thyey are working on. It must be a low priority

Bluebella
Level 2: Rookie

I’m logged into webmail via the website, using an iPad running IOS 12.4.1. I’m trying to send an email with a single photograph attachment. The photograph was taken with an iPhone. Maximum message size exceeded [Err code: 554].Aside from the horrible ...

RHCP
Level 2: Rookie

I can't access my emails after login. It won't load my inbox then say 'this request to longer and timed out'. It's been doing this for a few weeks and I've asked if it can be fixed and still no response. I don't want to miss any important emails and ...

Flaco
Level 1: Cadet

Does anyone know how to apply an active rule to mail that is already in my inbox. I have a mismanaged mailbox since 2009 and thought I could move stuff using a Rule. Select all only selects about 20-30 messages and I have about 13,000+ to move. Any a ...

ds4573
Level 1: Cadet

I use the MailChimp email system on behalf of our sports group. We are having a lot of problems with emails sent from MailChimp to BigPond addresses going to Junk.  The same emails to other (non BigPond) service providers get through OK. The problem ...

Kirstenw2
Level 1: Cadet

I am in an infuriating message cycle with Telstra where I explain my issue - they promise to assist and solve but don't until a new person takes over and I have to explain my problem(s) all over again!
To summarise:
1)My webmail account  had 116K + in ...

dgw1909
Level 3: Gumshoe

No action by me to delete the List. Seems that 2020 hassles had wider implications, and maybe unintended consequences. What happened, as this is a total inconvenience as I resume more active use?

mpearson69
Level 1: Cadet

I cannot reply to or forward emails. I keep getting the error in the subject line. This is particularly so if there is an attachment, even though they are well under the max size. Can  you please advise how to fix as it's incredibly inconvenient.

Liestins
Level 1: Cadet

I’ve logged into Telstra webmail to view my junk mail (for some reason, junk mail doesn’t show in my iPhone).There is an important email address whose emails continually get sent to my junk mail. I have added the email address as a contact, and it st ...

charlescrown
Level 1: Cadet

Our bigpond emails have been working fine up to date but we have just discovered that we don't get all of them. One was from the GIO and they said they were having problems sending emails to bigpond accounts.I have a feeling Telstra may have installe ...

Kelly2021
Level 1: Cadet

I have a bigpond account and several outlook accounts set up in outlook. Bigpond is the main default account. I can't view the bigpond calendar and its only keeping emails for 3 months. I need help, i assuming this is setting probs.

Hilly33
Level 1: Cadet

But want change of password to my email address but log as I have forgotten password

Ritual
Level 1: Cadet

Hi All Just wondering if anyone could tell me how to fix an issue with emails , I’ve gone back into my sent items on my iPad and when I have clicked on the 2 emails to forward them onto someone else it’s stating that “ message has not been downloaded ...

Bob37
Level 1: Cadet

get error message saying your auto address book could not be retrieved try again later when try to write address to send email get your request could not be completed please try again

Jibbity
Level 1: Cadet

Hi how do I mark a keyword ie Bitcoin as spam so they are deleted automatically? Thank you

Laura321
Level 1: Cadet

Is there a way to “select all” from iPad??? I’ve got over 10,000 emails on the server so don’t want to have to hit each one individually

PH53
Level 1: Cadet

I need to add a company web page as a 'Safe Sender' to my Contacts List so 'the system' will allow them to send me a link. I have googled this request and there are quite a few responses, one in particular to go to 'Settings' in Bigpond or My Telstra ...

Maxine36
Level 3: Gumshoe

For nearly a month now I have been unable to  access my contacts list via Telstra webmail, tried posting on facebook but only got useless comments from Telstra none of which helped as they were trying to say it was due to overload of data etc which i ...

raydel1
Level 1: Cadet

Cannot access my contacts to send emails, error message tells me my contacts cannot be loaded try again later, this has been happening for a few days now

An2net
Level 1: Cadet

I have 2 bigpond emails for business and personal uses. When I log into My Telstra with the business email and click the envelope icon in top right corner, it takes me directly to my business bigpond webmail inbox. However, when I sign into My Telstr ...

Marg9241
Level 1: Cadet

for the last month whenever i try to access my contacts lis i get the message CONTACTS LIST IS NOT AVAILABLE AT THIS TIMETRY AGAIN LATER

Stevenothappy
Level 1: Cadet

When trying to send an email, error message appears as soon as any characters are entered into the “To:” boxError message reads; “Error. Your task cannot be completed. Please try again “This has been an ongoing, intermittent issue that is now occurri ...

brash11
Level 1: Cadet

I have a primary and 2 additional email addresses linked to my account. I have moved to a new computer, and cannot recall the passwords for the 2 additional emails - consequently I cannot set them up in Outlook.

There appears to be no way to manage em ...

ItsNotWorking
Level 1: Cadet

I have tried for 3 days to reset my temporary password.  I keep getting an error on the telstra website. History.Email stopped working and prompt for password started coming up earlier in the week.EVENTUALLY narrowed it down to my email account had b ...

MrSoo
Level 1: Cadet

My Bigpond email account was working fine on iMac until about a month ago. It crashes as soon as I open mail. iCloud and Gmail work fine. How do i fix this?

i94barman
Level 1: Cadet

I moved to another NBN provider because I was sick of Telstra's inept service levels. I retained four Bigpond.com email addresses for a year, free. 

It's been 12 months and I want to retire at least two of these but there is nil information anywhere. ...

Janeyrosejanell
Level 1: Cadet

Hi Telstra  my bill a bit high and was wondering why l though l been pay it off ?

Leathallee1
Level 2: Rookie

WTF !!!!!! Cannot log into my Telstra email account. Over the problems they are having with this issue.Why cant Telstra get this working problem!!!

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