On active NBN HFC email account need another email address registered. There is no option shown on my account services. How can I do this?Cheers Werner
Hi All, I can't send any emails from any of my 3 bigpond email addresses, but I can receive email. When I try to send an email I get a notice saying: The server response was: 5.7.1 5FE6CEE404B3767F Suspect Spam. Temporarily blacklisted. Please email ...
Our bigpond emails have been working fine up to date but we have just discovered that we don't get all of them. One was from the GIO and they said they were having problems sending emails to bigpond accounts.I have a feeling Telstra may have installe ...
Hi all I am using an imac and apple mail to access emails. When trying to access emails from bigpond the following error is received I can access emails for the same account from my laptop and iPhone and iPad. Any ideas to solve would be much app ...
My email service stopped working 4 days ago. Apparently it has been "suspended" for some reason. No notification or warning. Trouble shooting has been a "learning experience" and still not resolved after numerous calls an sms service attempts. Does a ...
HI Support, We have moved BigPond ADSL to Optus NBN. I have paid to keep my email account but I Can access only web mail. Why I cannot set up IMAP/POP account on my Outlook or Thunderbird mail client? How do i get mail on my Phone or Computer? Tha ...
I am calling Telstra for a third time now in 2 days. online trouble shooting tells me my account is either inactive or suspended due to suspicious activity. I suspect i did this as I was loading a new laptop with my email account details and forgot ...
My bigpond account has been suspended /deactivated so that I can neither send or receive emails. The reasons given in Telstra help topics are: unpaid bill (my account is in credit) or unused/inactive email account for > 6 months (I have used this acc ...
G'day,
I have been asking question to Crowd Support.
I received mail. When I click on anything nothing happens. I have never had this problem before. I do not know why this is happening. I would appreciate any help please. Also my internet is ver ...
I am trying to set up my elderly mum's bigpond email account on new laptop. She cannot remember the password so I have tried to call Telstra but I am told to find answer to my query online. Can someone please direct me in completing what should be a ...
I have a bigpond account and several outlook accounts set up in outlook. Bigpond is the main default account. I can't view the bigpond calendar and its only keeping emails for 3 months. I need help, i assuming this is setting probs.
So I have a Telstra Account with multiple mail boxes. I want to change the password on some of these mail boxes to keep them up to date and so I actually remember them however the only way I can see to do this is via managing mail boxes under my acco ...
I no longer access NBN through Telstra so how long does my Bigpond email address, it is currently still active, remain valid and can I retain it, if so at what fee?
When I try and log in it just says this service is undergoing maintenance and has said that for the last 10 days which means I am unable to check any of my emails.
Hi, I cannot get this issue resolved from the call centre or using the online tools.I have a Bigpond POP email account. I am using Mac Mail.The account is working fine on my phone and on telstra webmail.On my MacBook I can send emails, but not receiv ...
Hi All Just wondering if anyone could tell me how to fix an issue with emails , I’ve gone back into my sent items on my iPad and when I have clicked on the 2 emails to forward them onto someone else it’s stating that “ message has not been downloaded ...
I am trying to set up an old bigpond.net.au email account on windows 10 mail. I have tried following Telstra's setup for old accounts, but entering them into the right boxes is my problem. The email help page tells me to add this to incoming server m ...
get error message saying your auto address book could not be retrieved try again later when try to write address to send email get your request could not be completed please try again
Auto Delete Emails off server 30 days after downloading to OutlookWould have thought this be a given for all with IMAP which syncs and doesn't remove emails thus eventually exceeding mailbox quota of Telstra
HI, first post.All the emails not in folders prior to 22/12/20 have disappeared. I've seen in old posts this has happened before. Has anyone had success with recovery??
G'day,
I have been asking question to Crowd Support.
I received mail. When I click on anything nothing happens. I have never had this problem before. I do not know why this is happening. I would appreciate any help please. Also my internet is ver ...
As of last Friday night 25/09/20, Webmail won't open in Firefox any more. I used to have this problem prior but I fixed it my making sure Firefox remembers history. Now it won't work even with my Firefox settings the same as before. I ran some tests ...
I received an email a few days ago stating the webmail upgrade is still ongoing. I hope so as there still are problems. Although webmail seems more stable and webmail is no longer showing as an outage but: 1. I still sometimes get “loading” errors wh ...
I have been watching the forums but have not seen any answers. We rely on webmail for our business and personal emails and have tried forwarding them all to another email without success. Please advise how we can access our emails ASAP as we have not ...
Recently changed internet provider - no longer with Telstra - but have a bigpond email. I can receive incoming emails but can no longer send emails. Can anyone tell me if I need to change settings or what I need to do to send emails - I can follow in ...
hey there! hoping to get some help I have 120 emails in the bigpond webmail and 15740 stored locally on the mac. I'm migrating from the old mac to a new windows 10 pc. Can I get the old emails on the Windows 10 mailbox service? The option "remove c ...
Telstra mail (bigpond.com) works fine on webmail, but same unchanged account name and password does not work on mail app on iMac, still running Mojave, or iPhone, running IOS13.7. Are there any solutions to this that work?
For the last 2 days i have noticed that all the past, present and future events i had in my calendar have gone and the whole system is blank...
This was the only way i could keep up with multiple medical appointments and other family events if this c ...
I downloaded and installed Firefox Version 82.0.2 .Telstra web mail will not load, Just get 3 dots in middle of page.Loads with chrome, takes 10 to 20 seconds to load though.
Since Telstra started having problems with its server a month ago, my bigpond email has stopped syncing with outlook. IMAP settings are correct. Everything is as it should be.
Hi, I am using Outlook 2010 on Windows10, how do you set up so that emails received or sent never get deleted after a certain period of time? This is for bigpond, hotmail and gmail Or if they are archived, where are they located? thanks.
Hi all, I'm setting up my third party email (mail.bigpond.com) and I can't get the outgoing server set up following the directions on the support page. Thanks in AdvanceScott R
How can I keep email in webmail inbox after forwarding them to a few external outlook tools in different locations? Before webmail issues in past months, I was able to keep all emails in the webmail inbox after forwarding to different external Outlo ...
It has been over 5 days now and I have not been able to download to Inbox our send Emails using Webmail. Is any one having similar problems? Telstra say it is an current problem that thyey are working on. It must be a low priority
I’m logged into webmail via the website, using an iPad running IOS 12.4.1. I’m trying to send an email with a single photograph attachment. The photograph was taken with an iPhone. Maximum message size exceeded [Err code: 554].Aside from the horrible ...
I can't access my emails after login. It won't load my inbox then say 'this request to longer and timed out'. It's been doing this for a few weeks and I've asked if it can be fixed and still no response. I don't want to miss any important emails and ...
I have just one email in my inbox that will not delete and will not transfer to another folder. This email is effecting some of the many third part email software pack I have tried to get over this issue. Any thoughts?R
Could someone please explain the process in setting this up? The Outlook 2016 guidelines do not work, I'm still getting timed out from my webmail. Thanks.
Hi allAfter I have accessed my Bigpond emails, I do not log out, but find after a small time I see a message saying I have been "timed out"?? Cant I just leave it on for instant access?Thank-you
Over the last week, I've not been able to download any emails. I'm able to send them from my phone but can not receive any? I've logged into web mail to check and it keeps 'timing out' and will not display anything. I've used the 'My Telstra' app and ...
I have several groups I send emails to. Yesterday I sent a group email successfully to 25 recipients. Then I tried another group of 40 recipients and the above error message appeared.I have tried to send again many times, and have even reduced number ...
Using Outlook, incoming emails receiving, outgoing not. Tried SMTP.bigpond.com port 465 and 587. Any suggestions. Tried 465:1 but my version would not accept the : character.
Our bigpond emails have been working fine up to date but we have just discovered that we don't get all of them. One was from the GIO and they said they were having problems sending emails to bigpond accounts.I have a feeling Telstra may have installe ...
I have a bigpond account and several outlook accounts set up in outlook. Bigpond is the main default account. I can't view the bigpond calendar and its only keeping emails for 3 months. I need help, i assuming this is setting probs.
Hi All Just wondering if anyone could tell me how to fix an issue with emails , I’ve gone back into my sent items on my iPad and when I have clicked on the 2 emails to forward them onto someone else it’s stating that “ message has not been downloaded ...
get error message saying your auto address book could not be retrieved try again later when try to write address to send email get your request could not be completed please try again
I need to add a company web page as a 'Safe Sender' to my Contacts List so 'the system' will allow them to send me a link. I have googled this request and there are quite a few responses, one in particular to go to 'Settings' in Bigpond or My Telstra ...
For nearly a month now I have been unable to access my contacts list via Telstra webmail, tried posting on facebook but only got useless comments from Telstra none of which helped as they were trying to say it was due to overload of data etc which i ...
Cannot access my contacts to send emails, error message tells me my contacts cannot be loaded try again later, this has been happening for a few days now
I have 2 bigpond emails for business and personal uses. When I log into My Telstra with the business email and click the envelope icon in top right corner, it takes me directly to my business bigpond webmail inbox. However, when I sign into My Telstr ...
When trying to send an email, error message appears as soon as any characters are entered into the “To:” boxError message reads; “Error. Your task cannot be completed. Please try again “This has been an ongoing, intermittent issue that is now occurri ...
I have a primary and 2 additional email addresses linked to my account. I have moved to a new computer, and cannot recall the passwords for the 2 additional emails - consequently I cannot set them up in Outlook.
I have tried for 3 days to reset my temporary password. I keep getting an error on the telstra website. History.Email stopped working and prompt for password started coming up earlier in the week.EVENTUALLY narrowed it down to my email account had b ...
My Bigpond email account was working fine on iMac until about a month ago. It crashes as soon as I open mail. iCloud and Gmail work fine. How do i fix this?
When I compose a new email and include CC and BCC, the area in the body of the email is quite small and I can't read what was previously written. How can this area be increased?
Can someone at Telstra please explain to me why when I have added an email suffix to my safe senders list do the emails continue to get sent to junk. The emails are enquiries via my business website and have appeared in my inbox for the last 2 years ...