Broadband & nbn™

Telstra Mail

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
SarahB2
Level 1: Cadet

Tried to login this morning to webmail (bigpond.com email), it is giving me error of Your mail folder list could not be retrieved.
Please try again later.Any ideas how to fix; i have another bigpond email address and it is working okThanks

Kevin472
Level 1: Cadet

Hi, my emails stopped working on my phone and when i changed the password and reset the mail account up on phone it now doesnt download all my old emails.  I checked webmail and it doesn't download the old ones on there either.  The tick on "Leave a ...

asdlong
Level 2: Rookie

I have been watching the forums but have not seen any answers. We rely on webmail for our business and personal emails and have tried forwarding them all to another email without success. Please advise how we can access our emails ASAP as we have not ...

Ed2La587
Level 1: Cadet
KP2153
Level 1: Cadet

I have a Telstra (xxxx@bigpond.com) email account that has never been used for over a couple of years. Today, I tried to setup the account in Outlook. Outlook was not able to connect to the email account. I login to Telstra webmail, login using the e ...

nareller11
Level 1: Cadet

HI migrated my POP email address a month ago, it worked for a week and has stopped working.  I called and was advised the team in the US had not completed the migration and am now getting the run around as no one seems to know how this can be fixed.  ...

NicLindo
Level 1: Cadet

I keep receiving emails from "admin" saying that I have a Bounced Message Notification - bytes in mailbox. So basically emails being sent to me are being bounced as my account is over quota.The message that people sending the email to me receive says ...

Shelly55
Level 1: Cadet

HiOur first Business bill after NBN installation showed that we were still paying for Broadband. I did the chat thingy & the person I was chatting with said they would delete Broadband & the charge on my bill. All good til my Bigpond email kept askin ...

happijen
Level 1: Cadet

Banner at top of email page states "We couldn't access this acccount;  bigpond.  You might need to update your password or give the account permission to sync to this device."    Not sure what this means and what to do about it.ADSL and I have rung a ...

CBD5
Level 1: Cadet

Since a Windows update a month ago, my bigpond emails are not synching into Outlook. It also constantly asks me for passwords.  I applied several 'fixes' and had Windows support look at it too but issue is still not solved.  Currently have to log int ...

Omi3
Level 1: Cadet

I cannot view new incoming messages on Windows Live Mail.  I receive an error message that "Windows Live Mail has encountered a problem while displaying this message.  Check your computer for low memory or low disk space and try again.  I can view al ...

joronamo
Level 2: Rookie

As of last Friday night 25/09/20, Webmail won't open in Firefox any more. I used to have this problem prior but I fixed it my making sure Firefox remembers history. Now it won't work even with my Firefox settings the same as before. I ran some tests ...

Wollywashere
Level 1: Cadet
BrandonEel
Level 2: Rookie

I’ve been trying to call Sony the past 2 days, yesterday I was getting through slowly but surely, today i would get beeps followed by call failed. Now I get ‘ phone service is not authorised to place this call’ and that I should contact Telstra Only ...

wtfemailnotload
Level 2: Rookie

I have a bigpond.com webmail account that refuses to load. I am stuck with the three blinking loading dots of death and have been for several weeks. I can still access emails on my phone, but this is ridiculous. I have tried getting support from the ...

Freyr
Level 1: Cadet

Telstra mail (bigpond.com) works fine on webmail, but same unchanged account name and password does not work on mail app on iMac, still running Mojave, or iPhone, running IOS13.7. Are there any solutions to this that work?

Embraer170
Level 1: Cadet

I have an "original" Bigpond account which IIRC was limited to 3 mailboxes. Now i believe that the number of boxes may have increased, but I cannot add any more from my account admin page, I get an error: "We've disabled your mailbox editing tool bec ...

Jaydc16
Level 1: Cadet

I recently upgraded my IOS and now it won't connect to my Telstra email.  It says is doesn't recognise the username or password.  I have tried creating it as a new account and it still doesn't recognise the user name or password (which I've now updat ...

Dobe
Level 1: Cadet

I have an old laptop running outlook and now outlook wont open even in safe mode, the email address is in the formatXXXXXXXXXXX@bigpond.com. Am I able to retrieve these emails through telstra? and I able to log on to this account any other way ??? Th ...

steve-22
Level 4: Private Eye

For the last 2 days i have noticed that all the past, present and future events i had in my calendar have gone and the whole system is blank... This was the only way i could keep up with multiple medical appointments and other family events if this c ...

IanH2
Level 1: Cadet

I am trying to send an email with a word document attached and received the following:5F73A88C1158A39C Message content rejected due to suspected spam. OB703 [Err code: 558 5.7.1]Anyone else had a similar issue?Suggestions appreciated.Ian H

billygoat59
Level 3: Gumshoe

I downloaded and installed Firefox Version 82.0.2 .Telstra web mail will not load, Just get 3 dots in middle of page.Loads with chrome, takes 10 to 20 seconds to load though.

asdlong
Level 2: Rookie

I have been watching the forums but have not seen any answers. We rely on webmail for our business and personal emails and have tried forwarding them all to another email without success. Please advise how we can access our emails ASAP as we have not ...

joronamo
Level 2: Rookie

As of last Friday night 25/09/20, Webmail won't open in Firefox any more. I used to have this problem prior but I fixed it my making sure Firefox remembers history. Now it won't work even with my Firefox settings the same as before. I ran some tests ...

Freyr
Level 1: Cadet

Telstra mail (bigpond.com) works fine on webmail, but same unchanged account name and password does not work on mail app on iMac, still running Mojave, or iPhone, running IOS13.7. Are there any solutions to this that work?

steve-22
Level 4: Private Eye

For the last 2 days i have noticed that all the past, present and future events i had in my calendar have gone and the whole system is blank... This was the only way i could keep up with multiple medical appointments and other family events if this c ...

billygoat59
Level 3: Gumshoe

I downloaded and installed Firefox Version 82.0.2 .Telstra web mail will not load, Just get 3 dots in middle of page.Loads with chrome, takes 10 to 20 seconds to load though.

Deanne4
Level 2: Rookie

Since Telstra started having problems with its server a month ago, my bigpond email has stopped syncing with outlook. IMAP settings are correct. Everything is as it should be. 

Anyone know why?

Pmj1
Level 1: Cadet

Want to add an address to whitelist in Telstra webmail, but no provision to do that as I can see.

cathy64
Level 4: Private Eye

Hi, I am using Outlook 2010 on Windows10, how do you set up so that emails received or sent never get deleted after a certain period of time? This is for bigpond, hotmail and gmail Or if they are archived, where are they located? thanks.

scottr63
Level 2: Rookie

Hi all, I'm setting up my third party email (mail.bigpond.com) and I can't get the outgoing server set up following the directions on the support page. Thanks in AdvanceScott R 

PC007
Level 1: Cadet

How can I keep email in webmail inbox after forwarding them to a few external outlook tools in different locations?  Before webmail issues in past months, I was able to keep all emails in the webmail inbox after forwarding to different external Outlo ...

jeffr
Level 5: Eagle Eye

I received an email a few days ago stating the webmail upgrade is still ongoing. I hope so as there still are problems. Although webmail seems more stable and webmail is no longer showing as an outage but: 1. I still sometimes get “loading” errors wh ...

Bilko100
Level 7: Deputy Inspector

It has been over 5 days now and I have not been able to download to Inbox our send Emails using Webmail. Is any one having similar problems? Telstra say it is an current problem that thyey are working on. It must be a low priority

Bluebella
Level 2: Rookie

I’m logged into webmail via the website, using an iPad running IOS 12.4.1. I’m trying to send an email with a single photograph attachment. The photograph was taken with an iPhone. Maximum message size exceeded [Err code: 554].Aside from the horrible ...

RHCP
Level 2: Rookie

I can't access my emails after login. It won't load my inbox then say 'this request to longer and timed out'. It's been doing this for a few weeks and I've asked if it can be fixed and still no response. I don't want to miss any important emails and ...

RDW9
Level 2: Rookie

I have just one email in my inbox that will not delete and will not transfer to another folder. This email is effecting some of the many third part email software pack I have tried to get over this issue. Any thoughts?R

V8Fiery
Level 2: Rookie

Could someone please explain the process in setting this up? The Outlook 2016 guidelines do not work, I'm still getting timed out from my webmail. Thanks.

teddyboy2014
Level 6: Bloodhound

Hi allAfter I have accessed my Bigpond emails, I do not log out, but find after a small time I see a message saying I have been "timed out"?? Cant I just leave it on for instant access?Thank-you

Steve1708
Level 3: Gumshoe

Over the last week, I've not been able to download any emails. I'm able to send them from my phone but can not receive any? I've logged into web mail to check and it keeps 'timing out' and will not display anything. I've used the 'My Telstra' app and ...

JacquiL1
Level 2: Rookie

I have several groups I send emails to. Yesterday I sent a group email successfully to 25 recipients. Then I tried another group of 40 recipients and the above error message appeared.I have tried to send again many times, and have even reduced number ...

Mandy123
Level 2: Rookie

Using Outlook, incoming emails receiving, outgoing not.  Tried SMTP.bigpond.com port 465 and 587.  Any suggestions.  Tried 465:1 but my version would not accept the : character. 

CanberraBridge
Level 2: Rookie

I have recently connected to Telstra NBN, and am trying to setup the "Send to email" on my printer. I have entered the outgoing SMTP settings that Telstra's help pages advise:smtp.telstra.comPort: 465  (have also tried 587) I am using my bigpond.com ...

Eman
Level 2: Rookie

I have two SENT folders on Telstra Webmail - I only used to have one. One is the normal Sent folder.  Emails sent using Webmail, Outlook or an android phone/tablet are all saved to the "Sent" folder. If I send an email from my iPhone/iPad/iPod they a ...

LeighT
Level 3: Gumshoe

Since yesterday (20 July 2020) my Bigpond email, which has worked fine for years, refuses to send email, but incoming email is OK. When trying to send, I get “error 550 suspected spam”.This happens on various devices – my PC (using WinLiveMail), also ...

Blacktucs
Level 1: Cadet

Firstly, I am not tech savvy not IT literate. I have a bigpond.net.au email address. Some of my emails appear on my tablet but not on my notebook. Some disappear and I haven't read them! Is it s 'server' issue? POP3 or IMAP? (whatever that means)

Shelly55
Level 1: Cadet

HiOur first Business bill after NBN installation showed that we were still paying for Broadband. I did the chat thingy & the person I was chatting with said they would delete Broadband & the charge on my bill. All good til my Bigpond email kept askin ...

Janeyrosejanell
Level 1: Cadet

Hi Telstra  my bill a bit high and was wondering why l though l been pay it off ?

Leathallee1
Level 2: Rookie

WTF !!!!!! Cannot log into my Telstra email account. Over the problems they are having with this issue.Why cant Telstra get this working problem!!!

Briza1
Level 2: Rookie

When I compose a new email and include CC and BCC, the area in the body of the email is quite small and I can't read what was previously written. How can this area be increased?

PATRICK51
Level 1: Cadet

Hi All, My contacts list has disappeared and comes up with an error when i select it.

Sharlene1212
Level 1: Cadet

My email account was compromised and once it was corrected all of my Inbox emails were gone.How do I get them back

captaincremen
Level 1: Cadet

Hi When I access webmail and try and get to Contacts it shows "Your Auto Complete address book could not be retrieved.
Please try again later." 

ITJUSTDOESNT
Level 1: Cadet

sends from TELSTRA WEBMAIL..wont receive

VickHowl
Level 1: Cadet

Can someone at Telstra please explain to me why when I have added an email suffix to my safe senders list do the emails continue to get sent to junk. The emails are enquiries via my business website and have appeared in my inbox for the last 2 years ...

CH247
Level 1: Cadet

since the email server problem has been 'fixed' all of my emails now go straight to junk.

Kokoda2012
Level 1: Cadet

I used to get emails from a Rotary site "club runner" but within the last few weeks have not been getting them. How do I arrange to get these emails?

teddyboy2014
Level 6: Bloodhound

Two question's please for your help1) I opened another mailbox in Telstra, completed all, and received a message that it takes 30 mins for approval. never got the message. It shows that the new email box, but it does not activated. When I sign on for ...

DMHF50
Level 1: Cadet

I need my email from my telstra.com on a daily basis and they will be pilling up and I have already had mail delivered as they can not send emails to me. This is totally unprofessional for the largest and richest Telcom in Aust. All I have found is y ...

Am23
Level 1: Cadet

Hi have had a bigpond email address since 2000 and I now unable to access old emails. 

GPH1950
Level 1: Cadet

For a month now I have had unacceptable service or none at all which is what I am now going through, Recorded messages on their 132227 line are just frustrating me more. Need to get it fixed now or a date / timing on when this is to be up and running ...

Liz822
Level 1: Cadet

I have not been able to access emails for the best part of a month due to an issue Telstra end. I received a text today saying the issue is resolved but still have no email. I need to access old emails I received but nothing will log in and load. I h ...

yuppyoldginlord
Level 1: Cadet

When will Bigpond email be fully operational again? It works on my smart phone but not on my laptop.Needless to say, it is very annoying that Telstra has neglected communications with their customers.

Jenni4
Level 2: Rookie

After a month of it not working and then a week and a half of it working properly, it is has now gone back to continually loading.

VOK
Level 1: Cadet

Hello I am receiving this error when trying to send. This has only happened in the last few days. I am living overseas and need this still as my main email account.
Task 'victoria.olivo@bigpond.com - Sending' reported error (0x800CCC6F) : 'Your outgoi ...

Bren12
Level 1: Cadet

Well its been over a month now - no email service - message states to ring but no-one answers they just run through a menu of options and then hang up on you not before asking you to be patient and polite  - apps provide by a computer generated conta ...

Itat
Level 1: Cadet

I cannot receive emails for apparently my Mail Box is 'full'. How do I delete multiple emails so I can receive emails via Windows Live Mail?

Lmcs
Level 1: Cadet

Our company sends email to its employees many of whom have a bigpond.com account.  For some reason, bigpond.com is now bouncing all of our emails.  How do we rectify this?  

dinkop
Level 2: Rookie
Javal
Level 1: Cadet

How to delete 5000 emails from my inbox

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit