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Community Manager Kjorg Community Manager
Community Manager

Telstra has made the decision to stop growing its mailbox account base, therefore no new accounts will be able to be created via My Telstra, and new accounts are no longer offered to new customers/services.   Importantly, however – all currently acti ...

Fatman60
Level 1: Cadet

emails

malky_x
Level 2: Rookie

One day they were then and then the next day they were not. I did not delete them.

LenieandGerrit
Level 1: Cadet

Hi wat can I do about this it happened when I replay on a email. thanks Gerrit

TrevB
Level 2: Rookie

I've had a me@bigpond.com slash me@telstra.com account for 20 years and used regularly. For 2 decades I have accessed it via pop3 using both Mailwasher and Outlook. It worked that way until recently and now I can't get access via either means but I c ...

vaderrex
Level 1: Cadet

Since yesterday, the e-mails in my Telstra Web Mail Inbox started to disappear. Now, only the e-mail's came in from this morning are still. Any e-mails before this morning were disappeared.Those e-mails that I have put into folders are still there th ...

KimH74
Level 1: Cadet

My mother in law has accidently changed her telstra id and now has no access to her email and therefore unable to reset het password as the link keeps being sent to her email. Is there a way to reset password via SMS instead??

Scorpio1
Level 2: Rookie

My computer is not performing well. Very slow to get on line. Quite often the WiFi drops out and I have to reinstal it down at the notifications panel. I have the new Telstra modem. I am suspicious that I am not using the correct WiFi program. Here i ...

EdStark
Level 3: Gumshoe

Received an email today headed 'Delivery Info: Suspended. It purported to be from {removed for privacy} but appears to emanate from a {removed for privacy} (have deliberately included a space in the address to prevent links appearing). It appears to ...

ELKY
Level 3: Gumshoe

I'm getting bombarded with numerous phishing or otherwise suspect emails, some of which have the words 'Automatic reply' or 'Reponse automatique' in the subject heading. I've set up inbox management rules which should cause emails with these words in ...

Grus
Level 1: Cadet

I am a new customer, did some research before coming across to Bigpond. Said up to 14 mail boxes, now I'm in I tried following the guides, read the forums, all dated information....that should have set off alarm bells. get on the mobile app only to b ...

PhilStanden
Level 1: Cadet

Currently my emails older than 3 weeks appear to be deleted

Daniel06
Level 1: Cadet

I have accidentally deleted an email and cleared my trash

Tyrus
Level 3: Gumshoe

My iPhone mail stopped connecting to Telstra servers a couple of days ago.  I didnt notice immediately as the same mail settings are still working on my PC (using outlook). I was getting 'unable to connect via SSL' error orginally.  I followed troubl ...

JoannieH
Level 1: Cadet

I have recently changed from pop to imap and now I can receive emails but not send them. Occasionally one will go through but it usually comes up with”recipient email address not valid” even though I know it is. Any suggestions?

TheVulture
Level 1: Cadet

Telstra deleted my business account and I have now lost my primary business email address. How do I get the email back ?

Happyman1
Level 1: Cadet

I have a Broadband account with 3 mailboxes, I tried to add a forth as per the Telstra Web instructions..Kept saying nope....Call support and after several minutes of them trying they then advised that Telstra is no longer adding mailboxes as they ar ...

Zetland1
Level 1: Cadet

I haven’t been able to get my emails since 18 April. I’m told my account has been deleted and has been in provisioning since 19th for reactivation. How do I hurry reactivation up? On chat I’ve repeated myself every day to someone different, they are ...

Bones29
Level 2: Rookie

Unable to login to email since 4am 18/4/21, is there an outage, please help.

teraplane
Level 2: Rookie

I am in a club that gets email newsletter sent out each week to members. We use a package called Club Express, used by hundreds of clubs around the world. We have several hundred members and most get an email each week. But all the members with bigpo ...

slobbering_dog
Level 1: Cadet

I have 1 unread email in my inbox of 9,500+ messages. In the Telstra Webmail screen, how can I filter the list to show this unread mail message?

ScottyJim
Level 1: Cadet

I have a single @bigpond.com mailbox (primary) as part of my telstra account. I access this thru webmail. I want to add an additional mailbox to the primary. Have followed all the instructions, but when I go to 'manage mailbox' in 'My Telsta' there i ...

Sabertooth
Level 1: Cadet

I have long term email contacts now being stripped off my mail server via WEB MAIL I need this to stop, this is costing me money. Either fix it or please provide a method to turn off your crap spam scanner. Or removal of interception by Webmail at al ...

abthomp
Level 14: Field Agent

Getting a lot of spam from e-mails with a .eu address.I can block these in Outlook but I'd like to block them at the webmail stage before they even get to Outlook.Is this possible?

gtb
Level 2: Rookie

Webmail recently (last 3 to 6 months) started only showing the last two weeks emails. I have made no changes and there is no ability to make changes in the Telstra webmail system to do this.  I notice from reading comments from the past that this app ...

malky_x
Level 2: Rookie

One day they were then and then the next day they were not. I did not delete them.

LenieandGerrit
Level 1: Cadet

Hi wat can I do about this it happened when I replay on a email. thanks Gerrit

Grus
Level 1: Cadet

I am a new customer, did some research before coming across to Bigpond. Said up to 14 mail boxes, now I'm in I tried following the guides, read the forums, all dated information....that should have set off alarm bells. get on the mobile app only to b ...

Tyrus
Level 3: Gumshoe

My iPhone mail stopped connecting to Telstra servers a couple of days ago.  I didnt notice immediately as the same mail settings are still working on my PC (using outlook). I was getting 'unable to connect via SSL' error orginally.  I followed troubl ...

gtb
Level 2: Rookie

Webmail recently (last 3 to 6 months) started only showing the last two weeks emails. I have made no changes and there is no ability to make changes in the Telstra webmail system to do this.  I notice from reading comments from the past that this app ...

Mira
Level 1: Cadet

I have a primary mailbox and an additional one.I don't use this mailbox, since swapping over to Gmail years ago. If you change your ISP  you don't have to change your address!I CAN navigate to it as recommended in  the FAQ "manage your mailbox" but t ...

Mal59
Level 1: Cadet

Hi due to a Email program no longer being supported a virus got in and has hijacked my primary email address and is changing passwords on all sites where the email address is used as a username, I've managed to get into some of the more important one ...

Matt18
Level 3: Gumshoe

I have 2 bigpond email addresses as part of my Telstra account. Will I retain both bigpond email addresses I have once I have moved my current bigpond cable internet to a telstra nbn plan?

dgw1909
Level 4: Private Eye

No action by me to delete the List. Seems that 2020 hassles had wider implications, and maybe unintended consequences. What happened, as this is a total inconvenience as I resume more active use?

Rachel114
Level 1: Cadet

For a communications company there’s no communication happening here with Telstra !!!!! 
I contacted Telstra back in November to discuss my plan.I contacted them thru the messaging service as this was the only way I could contact them. I messaged a fe ...

Desperanza
Level 3: Gumshoe

I'd love to follow these instructions to set up a second email account: But when I follow the link to the My Account page there is no existing mailbox attached to the account (to any of our accounts: Broadband Mobile, 2 mobile phones). So I can't sel ...

ToastyRhombus
Level 1: Cadet

Hi, I manage several domains that send email to bigpond customers as part of our standard workflow. Emails such as invoices, estimates etc. All legitimate and solicited information. However, Bigpond keeps rejecting these messages as spam. The domains ...

JRJ1
Level 1: Cadet

Last night I had ten read emails in my inbox.Tonight I have only three new unread emails in my inbox.I did not accidently delete them.Two of them were fairly recent important emails.

Crtagi
Level 1: Cadet

Is there any way to keep my bigpond email if I port to another provider?

Avatar579
Level 1: Cadet

I have been trying to send an email from my husbands Gmail to my bigpond email, with no success. Every time it comes up with:Message not deliveredThere was a problem delivering your message to  @bigpond.com. See the technical details below, or try re ...

Lynd20
Level 2: Rookie

SpoilerUp until a couple of days ago my bigpond email was working well on my iPad. 
Now it won't receive or sent emails...  I have not changed anything it just stopped working.
I also deleted and added again the account but no lunch

any ideas to resolve ...

Paddo99
Level 2: Rookie

Hi
I am having difficulty adding a bigpond.com address to Outlook 2016.  There are four email addresses @bigpond.com attached to the Telstra Bigpond account. Three have no problems.I have googled searched and am still unable to add the accountHowever ...

tsharkey
Level 2: Rookie

Hi all,I used to receive eMails via a mail forwarding service provided by zoneedit for many years. A few days ago, they dried up. I logged a ticket with zoneedit whio advised that bigpond are blocking their mail forwarding service. They also informed ...

Kernow
Level 1: Cadet

emails are failing to be delivered to bigpond emails via email forwarding, I understand that ip address 74.117.219.199 also has the same problem. Can this server address be fixed (white listed) so delivery can occur? This started about 3-4 days ago.

Perrychef
Level 5: Eagle Eye

G'day, I have been asking question to Crowd Support. I received mail.  When I click on anything nothing happens.  I have never had this problem before. I do not know why this is happening.  I would appreciate any help please.  Also my internet is ver ...

madman100
Level 1: Cadet

i have my mobile ph and my mobile broadband with telstra looking at also getting a telstra email account? do thet sell them still?

joronamo
Level 2: Rookie

As of last Friday night 25/09/20, Webmail won't open in Firefox any more. I used to have this problem prior but I fixed it my making sure Firefox remembers history. Now it won't work even with my Firefox settings the same as before. I ran some tests ...

jeffr
Level 5: Eagle Eye

I received an email a few days ago stating the webmail upgrade is still ongoing. I hope so as there still are problems. Although webmail seems more stable and webmail is no longer showing as an outage but: 1. I still sometimes get “loading” errors wh ...

asdlong
Level 2: Rookie

I have been watching the forums but have not seen any answers. We rely on webmail for our business and personal emails and have tried forwarding them all to another email without success. Please advise how we can access our emails ASAP as we have not ...

MELB6
Level 2: Rookie

Recently changed internet provider - no longer with Telstra - but have a bigpond email. I can receive incoming emails but can no longer send emails. Can anyone tell me if I need to change settings or what I need to do to send emails - I can follow in ...

PM_Scammer
Level 1: Cadet

Msg received..."The delivery of 4 new incoming emails to your Inbox has been rejected.Use the secure portal below to recover the emails before they are permanently deleted from the server:"link follows to portal.bigpond.com with my username included. ...

Flaco
Level 1: Cadet

Does anyone know how to apply an active rule to mail that is already in my inbox. I have a mismanaged mailbox since 2009 and thought I could move stuff using a Rule. Select all only selects about 20-30 messages and I have about 13,000+ to move. Any a ...

ds4573
Level 1: Cadet

I use the MailChimp email system on behalf of our sports group. We are having a lot of problems with emails sent from MailChimp to BigPond addresses going to Junk.  The same emails to other (non BigPond) service providers get through OK. The problem ...

Kirstenw2
Level 1: Cadet

I am in an infuriating message cycle with Telstra where I explain my issue - they promise to assist and solve but don't until a new person takes over and I have to explain my problem(s) all over again!
To summarise:
1)My webmail account  had 116K + in ...

mpearson69
Level 1: Cadet

I cannot reply to or forward emails. I keep getting the error in the subject line. This is particularly so if there is an attachment, even though they are well under the max size. Can  you please advise how to fix as it's incredibly inconvenient.

Liestins
Level 1: Cadet

I’ve logged into Telstra webmail to view my junk mail (for some reason, junk mail doesn’t show in my iPhone).There is an important email address whose emails continually get sent to my junk mail. I have added the email address as a contact, and it st ...

charlescrown
Level 1: Cadet

Our bigpond emails have been working fine up to date but we have just discovered that we don't get all of them. One was from the GIO and they said they were having problems sending emails to bigpond accounts.I have a feeling Telstra may have installe ...

Ritual
Level 1: Cadet

Hi All Just wondering if anyone could tell me how to fix an issue with emails , I’ve gone back into my sent items on my iPad and when I have clicked on the 2 emails to forward them onto someone else it’s stating that “ message has not been downloaded ...

Bob37
Level 1: Cadet

get error message saying your auto address book could not be retrieved try again later when try to write address to send email get your request could not be completed please try again

Jibbity
Level 1: Cadet

Hi how do I mark a keyword ie Bitcoin as spam so they are deleted automatically? Thank you

Laura321
Level 1: Cadet

Is there a way to “select all” from iPad??? I’ve got over 10,000 emails on the server so don’t want to have to hit each one individually

PH53
Level 1: Cadet

I need to add a company web page as a 'Safe Sender' to my Contacts List so 'the system' will allow them to send me a link. I have googled this request and there are quite a few responses, one in particular to go to 'Settings' in Bigpond or My Telstra ...

Maxine36
Level 3: Gumshoe

For nearly a month now I have been unable to  access my contacts list via Telstra webmail, tried posting on facebook but only got useless comments from Telstra none of which helped as they were trying to say it was due to overload of data etc which i ...

raydel1
Level 1: Cadet

Cannot access my contacts to send emails, error message tells me my contacts cannot be loaded try again later, this has been happening for a few days now

An2net
Level 1: Cadet

I have 2 bigpond emails for business and personal uses. When I log into My Telstra with the business email and click the envelope icon in top right corner, it takes me directly to my business bigpond webmail inbox. However, when I sign into My Telstr ...

Marg9241
Level 1: Cadet

for the last month whenever i try to access my contacts lis i get the message CONTACTS LIST IS NOT AVAILABLE AT THIS TIMETRY AGAIN LATER

Stevenothappy
Level 1: Cadet

When trying to send an email, error message appears as soon as any characters are entered into the “To:” boxError message reads; “Error. Your task cannot be completed. Please try again “This has been an ongoing, intermittent issue that is now occurri ...

brash11
Level 1: Cadet

I have a primary and 2 additional email addresses linked to my account. I have moved to a new computer, and cannot recall the passwords for the 2 additional emails - consequently I cannot set them up in Outlook.

There appears to be no way to manage em ...

ItsNotWorking
Level 1: Cadet

I have tried for 3 days to reset my temporary password.  I keep getting an error on the telstra website. History.Email stopped working and prompt for password started coming up earlier in the week.EVENTUALLY narrowed it down to my email account had b ...

MrSoo
Level 1: Cadet

My Bigpond email account was working fine on iMac until about a month ago. It crashes as soon as I open mail. iCloud and Gmail work fine. How do i fix this?

i94barman
Level 1: Cadet

I moved to another NBN provider because I was sick of Telstra's inept service levels. I retained four Bigpond.com email addresses for a year, free. 

It's been 12 months and I want to retire at least two of these but there is nil information anywhere. ...

Janeyrosejanell
Level 1: Cadet

Hi Telstra  my bill a bit high and was wondering why l though l been pay it off ?

Leathallee1
Level 2: Rookie

WTF !!!!!! Cannot log into my Telstra email account. Over the problems they are having with this issue.Why cant Telstra get this working problem!!!

Briza1
Level 2: Rookie

When I compose a new email and include CC and BCC, the area in the body of the email is quite small and I can't read what was previously written. How can this area be increased?

PATRICK51
Level 1: Cadet

Hi All, My contacts list has disappeared and comes up with an error when i select it.

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