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Community Manager Kjorg Community Manager
Community Manager

Telstra has made the decision to stop growing its mailbox account base, therefore no new accounts will be able to be created via My Telstra, and new accounts are no longer offered to new customers/services.   Importantly, however – all currently acti ...

Ang26
Level 1: Cadet

I am looking for older emails. My emails disappear after 2 months. I need to find some older ones from a few months back. Thanks

ybnice
Level 4: Private Eye

A couple of years back Telstra updated and did changes to their Email. Before this change I would get no Trash emails. Since this change, the Trash emails are thriving. Blocking the domain and actual Email does not help, they still slip through arriv ...

Statler
Level 1: Cadet

Any email sent to or received from @bigpond is not working.Our ISP has sent a request to Telstra/Bigpond to delist an old server, 202.124.241.204. We have been waiting over three weeks for this to be implemented.How do I get Telstra to make this chan ...

DDone
Level 1: Cadet

I am continuing to receive emails that are saying I have Undelivered Mail returned to ...... from MAILER-DAEMON@telstra.au<bryanmero@hotmail.com>. I have received various versions of this with a link.I am assuming it is a scam however I have been hav ...

OneKicker
Level 1: Cadet

Can't add another email address to our bipond account have used 5 addresses out of i think 14 was told on on google search that telstra has limited emails to only 5 but have not been advised formaly? 

IconTS
Level 1: Cadet

Currently any email being sent from our mailserver to @bigpond address is being rejected with a message      host extmail.bpbb.bigpond.com [203.36.172.106]    SMTP error from remote mail server after initial connection:    550 5.7.1 Connection refuse ...

Scotch1
Level 1: Cadet

When Sending emails from my Gmail address to Bigpond addresses they are coming back with the following message "558 5.7.1 611DDF191B99F7B8 Too much spam from Google. Try again later" This happens sometimes. What is the problem? All other emails are d ...

Perrychef
Level 5: Eagle Eye

When I insert an image into a Word document. I can do Text Wrapping. Is it possible to do the same with an e-mail? I do not like all the white empty space.I would appreciate your help.Perrychef

nickf
Level 2: Rookie

 WebCentral Queensland 202.0.0.0 - 202.255.255.255 , is blacklisted on Telstra email Servers. As I have clients in that space can this please be removed from blacklist. Thanks MSG:the SMTP server Connection refused - IB115 202.124.241.204 is blacklis ...

RexMonkey
Level 3: Gumshoe

I want to move my elderly father's email from BigPond to something like Gmail. I can set up the new email address no problems but can anyone offer tips on other parts of the process. Things like...

1. How can I change his Telstra ID to use something o ...

Adster
Level 2: Rookie

Hi, I have a client who is no longer able to check their email from Outlook 2013. Has something changed recently? I was able to connect with no issues by setting up their account as a new profile in my Outlook, however I am running Microsoft 365 Apps ...

computer135
Level 1: Cadet

Hi all, I have a bigpond mailbox and am trying to create an additional mailbox, however the 'manage mailbox' button does not appear on my account in the 'manage email accounts' section. Any help would be appreciated   

Sheridi
Level 2: Rookie

so i cannot add a second email address to my bigpond account.....No option online Support cant as need to do a store visit really tp prove who i am.....Why is the option not in portal ??Why do you need a credit check ro add a secodn email address...  ...

Toolangi_girl
Level 2: Rookie

This is message I am recieving. Unable to get through to anyone for helpAn error occurred while sending mail: Outgoing server (SMTP) error. The server responded: Connection refused - OB115. 132.145.25.168 is blacklisted. If you believe this to be in ...

Vansa
Level 4: Private Eye

Can anyone help - mail has not been working all weekend. No sending or receiving. No outage listed.

Thanksr
Level 1: Cadet

From last night to now I can’t send emails because SMTP server failure but settings are Al correct. This is on all mobile, tablet and computer devices and two accounts simultaneously. Is there an outage not listed on Telstra outages or something I ne ...

melissam78
Level 2: Rookie

i have gotten 2 emails that claim there from telstra with the return addy of no-reply@telstra.com.au is this a scam. it says dear customer not my name thanks

Aem3
Level 1: Cadet

Have three bigpond emails from an account that was transferred to a new nbn account and whilst they still work I have no idea where to find them

Rstewart
Level 2: Rookie

Hi just a week ago my bigpond.net.au email stopped syncing between my Windows 10 laptop, my Ipad pro and my Iphone 12. Everything has been working perfectly before this, I havent changed any passwords or changed any settings or anything like that. No ...

pete2103
Level 2: Rookie

Every time I send an email to bigpond.com, bigpond.net, bigpond.net.au or telstra.com it bounces back with a message saying the server could not be reached.Please help, I need to be able to email my family and customers.

Muzza17
Level 1: Cadet

In coming emails from particular senders my children are no longer coming throughthey are sent back, can't contact serverBoth senders are hot mail accountsstarted a few weeks ago

UniversalGenius
Level 3: Gumshoe

How does one suddenly, out of the blue lose all their contacts. This would make trying to send an email to a friend impossible as the contact list appears empty, and an error dialog pops up with something like " the auto complete email contacts could ...

PP99
Level 2: Rookie

I accidentally moved all my emails to the junk folder last night on my iPhone. I then had to move them all back (12,000 of them) to my inbox. This didn't work properly so I decided to delete my bigpond account from my iPhone and re-add it. However, m ...

AJM78
Level 1: Cadet

I am not receiving all emails from Bigpond to Outlook.  I get some. I do get all (I think) via the linked gmail account. Any suggestions welcome.

Muzza17
Level 1: Cadet

In coming emails from particular senders my children are no longer coming throughthey are sent back, can't contact serverBoth senders are hot mail accountsstarted a few weeks ago

kw10
Level 1: Cadet
Bazza8
Level 2: Rookie

HiI have a @bigpond.com email account.I access via webmail site:https://signon.telstra.com.au/login?goto=http%3A%2F%2Femail.telstra.com%3A443%2FwebmailOn logout I have been receiving 404 Not Found message. This has continued for several weeks. I unde ...

Miacat
Level 1: Cadet

Am I able to create a second email account. All the instructions I've found are old  suggest you can but there is no option to Add a new account. 

ICK318
Level 1: Cadet

on line mytelstra account does not seem to allow me to add an extra e-mail address. It only acknowledges my primary address and how to delete an address not add one?

RexMonkey
Level 3: Gumshoe

I have my own domain name and use my BigPond mailbox only for outbound email via SMTP. This stopped working a few days ago and Outlook (O365) constantly asks for my user name and password. I logged onto Webmail via My Telstra to confirm the credentia ...

Mr-Dawkins
Level 1: Cadet

I have two additional mailboxes for my young children.  They've been dormant (un accessed) for a long time  (12+ months) and struggling to have them reactivated. I've spent a considerable amount of time with Tesltra support via the on-line chat featu ...

Accuro1
Level 1: Cadet

We often send out emails to our workers own private email address. About 120 at a time. We have done this for a few years without problems and nothing has changed. Today we had about 20 emails bounce back. Mostly from bigpond.com. I have checked with ...

KTP1
Level 1: Cadet

After losing email (bigpond) I deleted account and re added it… inbox now OK but have lost all my email folders.. help

Elise11
Level 1: Cadet

After having this email address for many years it suddenly popped up on my iPhone that the username or password for my bigpond email was incorrect. (I had not changed anything, it just stopped receiving mail due to this error). I've tried everything ...

DexterB
Level 5: Eagle Eye

Is there a way of filtering out old CrowdSupport messages? Telstras mail settings have changed over the years, so that only relatively recent (and not outdated) advice is searched?

Jenjen77
Level 1: Cadet

I always use my phone but want to set up email on my computer. I have 25000 emails on webmail. Computer wants to download them. How do I delete them all from directly from Telstra webmail? There seems to be no select all box...??

hags77
Level 1: Cadet

I run a wholesale business and lately i haven't been receiving all my emails which are mostly orders. Customers calling asking where their orders are but i haven't received them but on their end they say it has been sent. I haven't had this problem b ...

branky75
Level 2: Rookie

Am getting the notification "ATTENTION: Bounced Message Notification, bytes in the mailbox" realise I have to delete message at webmail (day to day use apple mail). Looks like I haven't done this in a while!!! is there anyway to delete big quantities ...

wrigle5
Level 2: Rookie

How do I add another email address to my Telstra account, either Bigpond.com or Telstra.com?Please note, I currently have Bigpond.net.au and Bigpond.com addresses and realise that bigpond.com = telstra.com for all intents and purposes.I have already ...

malky_x
Level 2: Rookie

One day they were then and then the next day they were not. I did not delete them.

LenieandGerrit
Level 1: Cadet

Hi wat can I do about this it happened when I replay on a email. thanks Gerrit

Grus
Level 1: Cadet

I am a new customer, did some research before coming across to Bigpond. Said up to 14 mail boxes, now I'm in I tried following the guides, read the forums, all dated information....that should have set off alarm bells. get on the mobile app only to b ...

Tyrus
Level 3: Gumshoe

My iPhone mail stopped connecting to Telstra servers a couple of days ago.  I didnt notice immediately as the same mail settings are still working on my PC (using outlook). I was getting 'unable to connect via SSL' error orginally.  I followed troubl ...

gtb
Level 2: Rookie

Webmail recently (last 3 to 6 months) started only showing the last two weeks emails. I have made no changes and there is no ability to make changes in the Telstra webmail system to do this.  I notice from reading comments from the past that this app ...

Mira
Level 1: Cadet

I have a primary mailbox and an additional one.I don't use this mailbox, since swapping over to Gmail years ago. If you change your ISP  you don't have to change your address!I CAN navigate to it as recommended in  the FAQ "manage your mailbox" but t ...

Mal59
Level 1: Cadet

Hi due to a Email program no longer being supported a virus got in and has hijacked my primary email address and is changing passwords on all sites where the email address is used as a username, I've managed to get into some of the more important one ...

Matt18
Level 3: Gumshoe

I have 2 bigpond email addresses as part of my Telstra account. Will I retain both bigpond email addresses I have once I have moved my current bigpond cable internet to a telstra nbn plan?

PKW1
Level 1: Cadet

This error message appeared on an outgoing email I sent from my Outlook account on my laptop today.The complete message is:"The following recipient(s) cannot be reached:  [Name of Addressee] on 02/06/2021 2.12PM550 5.7.1 5FE6CF5920B7B9F2 Message cont ...

InfotechMe
Level 1: Cadet

Resolved - bigpnd sorted their issues Hi Im an I.T Tech and i have been having multiple customers since monday not being able to receive emails primarily on computers. sending works but outlook cannot connect to the imap.telstra.com email server, iss ...

PM_Scammer
Level 1: Cadet

Msg received..."The delivery of 4 new incoming emails to your Inbox has been rejected.Use the secure portal below to recover the emails before they are permanently deleted from the server:"link follows to portal.bigpond.com with my username included. ...

Flaco
Level 1: Cadet

Does anyone know how to apply an active rule to mail that is already in my inbox. I have a mismanaged mailbox since 2009 and thought I could move stuff using a Rule. Select all only selects about 20-30 messages and I have about 13,000+ to move. Any a ...

ds4573
Level 1: Cadet

I use the MailChimp email system on behalf of our sports group. We are having a lot of problems with emails sent from MailChimp to BigPond addresses going to Junk.  The same emails to other (non BigPond) service providers get through OK. The problem ...

Kirstenw2
Level 1: Cadet

I am in an infuriating message cycle with Telstra where I explain my issue - they promise to assist and solve but don't until a new person takes over and I have to explain my problem(s) all over again!
To summarise:
1)My webmail account  had 116K + in ...

mpearson69
Level 1: Cadet

I cannot reply to or forward emails. I keep getting the error in the subject line. This is particularly so if there is an attachment, even though they are well under the max size. Can  you please advise how to fix as it's incredibly inconvenient.

Liestins
Level 1: Cadet

I’ve logged into Telstra webmail to view my junk mail (for some reason, junk mail doesn’t show in my iPhone).There is an important email address whose emails continually get sent to my junk mail. I have added the email address as a contact, and it st ...

charlescrown
Level 1: Cadet

Our bigpond emails have been working fine up to date but we have just discovered that we don't get all of them. One was from the GIO and they said they were having problems sending emails to bigpond accounts.I have a feeling Telstra may have installe ...

Ritual
Level 1: Cadet

Hi All Just wondering if anyone could tell me how to fix an issue with emails , I’ve gone back into my sent items on my iPad and when I have clicked on the 2 emails to forward them onto someone else it’s stating that “ message has not been downloaded ...

Bob37
Level 1: Cadet

get error message saying your auto address book could not be retrieved try again later when try to write address to send email get your request could not be completed please try again

Jibbity
Level 1: Cadet

Hi how do I mark a keyword ie Bitcoin as spam so they are deleted automatically? Thank you

Laura321
Level 1: Cadet

Is there a way to “select all” from iPad??? I’ve got over 10,000 emails on the server so don’t want to have to hit each one individually

PH53
Level 1: Cadet

I need to add a company web page as a 'Safe Sender' to my Contacts List so 'the system' will allow them to send me a link. I have googled this request and there are quite a few responses, one in particular to go to 'Settings' in Bigpond or My Telstra ...

Maxine36
Level 3: Gumshoe

For nearly a month now I have been unable to  access my contacts list via Telstra webmail, tried posting on facebook but only got useless comments from Telstra none of which helped as they were trying to say it was due to overload of data etc which i ...

raydel1
Level 1: Cadet

Cannot access my contacts to send emails, error message tells me my contacts cannot be loaded try again later, this has been happening for a few days now

An2net
Level 1: Cadet

I have 2 bigpond emails for business and personal uses. When I log into My Telstra with the business email and click the envelope icon in top right corner, it takes me directly to my business bigpond webmail inbox. However, when I sign into My Telstr ...

Marg9241
Level 1: Cadet

for the last month whenever i try to access my contacts lis i get the message CONTACTS LIST IS NOT AVAILABLE AT THIS TIMETRY AGAIN LATER

Stevenothappy
Level 1: Cadet

When trying to send an email, error message appears as soon as any characters are entered into the “To:” boxError message reads; “Error. Your task cannot be completed. Please try again “This has been an ongoing, intermittent issue that is now occurri ...

brash11
Level 1: Cadet

I have a primary and 2 additional email addresses linked to my account. I have moved to a new computer, and cannot recall the passwords for the 2 additional emails - consequently I cannot set them up in Outlook.

There appears to be no way to manage em ...

ItsNotWorking
Level 1: Cadet

I have tried for 3 days to reset my temporary password.  I keep getting an error on the telstra website. History.Email stopped working and prompt for password started coming up earlier in the week.EVENTUALLY narrowed it down to my email account had b ...

MrSoo
Level 1: Cadet

My Bigpond email account was working fine on iMac until about a month ago. It crashes as soon as I open mail. iCloud and Gmail work fine. How do i fix this?

i94barman
Level 1: Cadet

I moved to another NBN provider because I was sick of Telstra's inept service levels. I retained four Bigpond.com email addresses for a year, free. 

It's been 12 months and I want to retire at least two of these but there is nil information anywhere. ...

Janeyrosejanell
Level 1: Cadet

Hi Telstra  my bill a bit high and was wondering why l though l been pay it off ?

Leathallee1
Level 2: Rookie

WTF !!!!!! Cannot log into my Telstra email account. Over the problems they are having with this issue.Why cant Telstra get this working problem!!!

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