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bo19
Level 2: Rookie

Your account has been compromised This the message I get when I try to acess my big pond  email. Impossible to contact telstra. Its happened twice before . Yes I have done every thing suggested in the past. Does any one still work at Telsra its like ...

JacquiL1
Level 1: Cadet

I have several groups I send emails to. Yesterday I sent a group email successfully to 25 recipients. Then I tried another group of 40 recipients and the above error message appeared.I have tried to send again many times, and have even reduced number ...

8Lily88
Level 1: Cadet

HI Folks - Does anyone know how to re-activate an OLD email address? The email is at least 10 years old - the account within which it was created still exists - and I would love to reclaim that email... All the support literature I see tells me that ...

070
Level 1: Cadet

Telstra has re-established our bigpond Webmail after they suspended upon notifying them of 2 phishing emails we didn't open. They suspended our account last Wednesday 29 July and we have been without emails on our iPhones, iMac & Tablet since then. I ...

ELB3AA4
Level 1: Cadet

Since the internet glitch yesterday my e-mail is not working any more.I am with provider incridimail and always when i tip on the POP and STMP box I get the answer that bot PO incoming 25 and STMP outgoing 995 are no more valid. What can I do

MM113
Level 1: Cadet

Email keeps asking for username and PW - I cannot see any emails to my bigpond address. What do I do? I have gone round and round in the circles set up to make you give up but I have an email address that people are sending stuff to but I cannot get ...

abthomp
Level 12: Master Detective

My wife's e-mail account has been locked down with no reason given. How do I get her access again given no one is answering the phone.

Yd215
Level 1: Cadet

Also connected to a desktop computer using Windows 10 and Outlook

camber
Level 1: Cadet

Hi  My email account is coming up inactive due to late payment or none use. I was 2 days late in paying my bill so I am guessing that's why. Makes me laugh you take away my email for being late but I can still use the internet.Anyways I have tried ri ...

Glenn01
Level 1: Cadet

I was advised by text my daughters email account was compromised. Link was sent instructed to go to my account then mail manage them change password. Seems simple been trying to do that for 24 hrs message comes up to call any time for a fix phone jus ...

teddyboy2014
Level 5: Eagle Eye

Hi allAfter I have accessed my Bigpond emails, I do not log out, but find after a small time I see a message saying I have been "timed out"?? Cant I just leave it on for instant access?Thank-you

CanberraBridge
Level 2: Rookie

I have recently connected to Telstra NBN, and am trying to setup the "Send to email" on my printer. I have entered the outgoing SMTP settings that Telstra's help pages advise:smtp.telstra.comPort: 465  (have also tried 587) I am using my bigpond.com ...

Eman
Level 2: Rookie

I have two SENT folders on Telstra Webmail - I only used to have one. One is the normal Sent folder.  Emails sent using Webmail, Outlook or an android phone/tablet are all saved to the "Sent" folder. If I send an email from my iPhone/iPad/iPod they a ...

LeighT
Level 3: Gumshoe

Since yesterday (20 July 2020) my Bigpond email, which has worked fine for years, refuses to send email, but incoming email is OK. When trying to send, I get “error 550 suspected spam”.This happens on various devices – my PC (using WinLiveMail), also ...

Blacktucs
Level 1: Cadet

Firstly, I am not tech savvy not IT literate. I have a bigpond.net.au email address. Some of my emails appear on my tablet but not on my notebook. Some disappear and I haven't read them! Is it s 'server' issue? POP3 or IMAP? (whatever that means)

Mikenoob
Level 2: Rookie

I cancelled my Bigpond internet connection a few months ago and switched to a new ISP.  I was of the understanding that I could keep my @bigpond.com email address for 12 months while I changed to a new address. But the @bigpond address was suddenly s ...

bandit-joe
Level 2: Rookie

I am able to sign in to webmail using Firefox, but when it goes to the page showing the emails, I am just getting the 3 flashing square dots, not going any further, everything was fine a couple of days ago. I am using windows 10

itsmetoo
Level 1: Cadet

Being an old guy with limited pc skills I did not know about this feature. I wast able to recover most of the pst files but the procedure lost the last 6 months of emails I saved in my personal pst files.I found many files on my online email trash bu ...

fearnaught
Level 2: Rookie

Several problems with my bigpond.net.au email so I deleted it and went to add a new account. when trying to sign in I get 'unable to verify account name or password '. I can log in to Telstra and webmail successfully. I do not use keychain as some su ...

Jilleebean
Level 2: Rookie

Hi all, I recently purchased a Swann security system that runs on wifi and you use the Safe by Swann app with it. When I try to register on the app it sends an email to verify and I am not receiving that email so cannot proceed with the setup I have ...

JacquiL1
Level 1: Cadet

I have several groups I send emails to. Yesterday I sent a group email successfully to 25 recipients. Then I tried another group of 40 recipients and the above error message appeared.I have tried to send again many times, and have even reduced number ...

Yd215
Level 1: Cadet

Also connected to a desktop computer using Windows 10 and Outlook

camber
Level 1: Cadet

Hi  My email account is coming up inactive due to late payment or none use. I was 2 days late in paying my bill so I am guessing that's why. Makes me laugh you take away my email for being late but I can still use the internet.Anyways I have tried ri ...

Steve-O
Level 1: Cadet

My sister-in-law is trying to access her Bigpond email account on a new computer. Her late husband set up the email and she does not have the password. When we check the forgotten passord option it just says it will send the reset link to the email a ...

Golfman
Level 1: Cadet

I have successfully created a second email address in Telstra MyAccount but unable to get it to appear in Webmail.The second address does not appear in My profile within Webmail and even though I have tried to manually enter the account per online in ...

mattttttt47
Level 1: Cadet

Ko

TheRealWarb
Level 1: Cadet

Not so much a request for help, more a rant and a warning for others. I'm a retired IT consultant, but I stillI provide IT support to a few small businesses and individuals in a rural town. One of those businesses, a Telstra DOT customer, called me t ...

Help671
Level 1: Cadet

Hijust got a new laptop with Microsoft 360.  I added both my bigpond email accounts to outlook.  one works fine, the other is only showing emails from 2016 and nothing else. can not send or receive from this one either. I have deleted and re added th ...

SHB64
Level 1: Cadet

Outlook will download mail (POP3 account) but then gives the follow send/receive error message after the mail has been downloaded and I cannot figure out why.... Receiving' reported error (0x800CCC90): 'Your incoming (POP3) e-mail server has reported ...

shagsmal
Level 1: Cadet

For the past week I have been receiving emails but a number of people have said they have emailed but I have not received anything. I spoke with Telstra Support who said they ran some tests through MX Toolbox and everything was ok. When I ran the tes ...

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