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Community Manager Kjorg Community Manager
Community Manager

Telstra has made the decision to stop growing its mailbox account base, therefore no new accounts will be able to be created via My Telstra, and new accounts are no longer offered to new customers/services.   Importantly, however – all currently acti ...

BrayParkUser
Level 4: Private Eye

After wasting two days with online support I'll try my luck here.  I'm getting the same problem as this one here - https://crowdsupport.telstra.com.au/t5/home-broadband/problem-accessing-email-account/m-p/926487#M101856 I have a personal account but ...

Flossysw1
Level 1: Cadet

My sent emails on my iPhone all disappeared except for one sent yesterday. When I log into Telstra Mail website they are there but no longer on my iPhone where I need them. Apple has been right through everything and checked all my settings and concl ...

jamgnet
Level 1: Cadet

I am not receiving emails from hotmail.com, this is the same issue as one in "November 2017"https://crowdsupport.telstra.com.au/t5/telstra-mail/hotmail-account-not-sending-to-bigpond-accounts/td-p/716360Anyone else not receiving emails from hotmail.c ...

PPIi
Level 1: Cadet

how to restore lost emails

Jenjen77
Level 1: Cadet

I always use my phone but want to set up email on my computer. I have 25000 emails on webmail. Computer wants to download them. How do I delete them all from directly from Telstra webmail? There seems to be no select all box...??

tcssi
Level 2: Rookie

I am able to access my email on my computer through the telstra website - wembail but I wasn't able to receive any emails on my Mail app on my iphone so I deleted the account and now I can't add the account again.  It's keeps saying that my username ...

hags77
Level 1: Cadet

I run a wholesale business and lately i haven't been receiving all my emails which are mostly orders. Customers calling asking where their orders are but i haven't received them but on their end they say it has been sent. I haven't had this problem b ...

branky75
Level 2: Rookie

Am getting the notification "ATTENTION: Bounced Message Notification, bytes in the mailbox" realise I have to delete message at webmail (day to day use apple mail). Looks like I haven't done this in a while!!! is there anyway to delete big quantities ...

Firecat1
Level 1: Cadet

How do I change my bigpond.com password? I have the password assigned when the account was established and it is a jumble of characters that are impossible to remember. I want to change it to something I can remember.

Bob4157
Level 2: Rookie

For a month now (apparently) randomly when I log into webmail I get an error dialog box with "Your messages could not be retrieved. Please try again later." A formal complaint to Telstra achieved nothing. Any ideas please?

ELKY
Level 4: Private Eye

I'm getting bombarded with numerous phishing or otherwise suspect emails, some of which have the words 'Automatic reply' or 'Reponse automatique' in the subject heading. I've set up inbox management rules which should cause emails with these words in ...

Kerrybodney2
Level 1: Cadet

Winner of a iPhone 12 pro mini congratulations Kerry bodney only if she really shows her beauty voice ok singing deal

alkira
Level 1: Cadet

I am receiving a Message not delivered The response from the remote server was:558 5.7.1 603DC4131DAA5844 Message content rejected due to suspected spam. IB704x This is somebody sending an email from a gmail address that has no external links and no ...

T_A1
Level 1: Cadet

I have been trying to verify various accounts where I'm sent a code via my bigpond email address to enter into the site as part of the verification process. This always has a time limit before that particular code expires. By the time the email arriv ...

wrigle5
Level 2: Rookie

How do I add another email address to my Telstra account, either Bigpond.com or Telstra.com?Please note, I currently have Bigpond.net.au and Bigpond.com addresses and realise that bigpond.com = telstra.com for all intents and purposes.I have already ...

PKW1
Level 1: Cadet

This error message appeared on an outgoing email I sent from my Outlook account on my laptop today.The complete message is:"The following recipient(s) cannot be reached:  [Name of Addressee] on 02/06/2021 2.12PM550 5.7.1 5FE6CF5920B7B9F2 Message cont ...

earton1
Level 1: Cadet

I have an onoging issue with my ADSL service that Telstra technicians have said is being caused by a multipair cable that they own. However no one has been to fix it in three months, and every few days telstra offshore support call and try to get a n ...

Dazaj
Level 2: Rookie

Hey peeps, Just wondering if anyone has ever had an issue with the gmail app when connected to the telstra mail server, were you try and search for an email but it just times out. I use gmail app for all my other email accounts and I can search just ...

LL1000
Level 1: Cadet

Hi, I access my bigpond emails via two laptops. Laptop 1 is old and I am trying to migrate everything to Laptop 2. If I am looking for very old emails in Laptop 1 and accidentally 'send/receive' on Laptop 1 then all the emails in my inbox in Laptop 2 ...

Jez2444
Level 1: Cadet

Hi when I send an email to any bigpond email address I get this bounce back


This is the mail system at host mail-25-r77.ipv4.per01.ds.network. #################################################################### # THIS IS A WARNING ONLY. YOU DO NOT ...

SteveB1956
Level 2: Rookie

 Hi recently upgraded Office 2016 to Office 365 I have a bigpond.com email. I have been searching everywhere trying to find out why my imap server now keeps popping up and i confirm password and ok and then nothing. Do i have to set up email forwardi ...

Elise11
Level 1: Cadet

After having this email address for many years it suddenly popped up on my iPhone that the username or password for my bigpond email was incorrect. (I had not changed anything, it just stopped receiving mail due to this error). I've tried everything ...

AsankaDias
Level 1: Cadet

Hi,My local email domain is blocking by Bigpond email. I have check and the domain not black listed.Outbound emails are all good, only the issue is on incoming emails

Jenjen77
Level 1: Cadet

I always use my phone but want to set up email on my computer. I have 25000 emails on webmail. Computer wants to download them. How do I delete them all from directly from Telstra webmail? There seems to be no select all box...??

hags77
Level 1: Cadet

I run a wholesale business and lately i haven't been receiving all my emails which are mostly orders. Customers calling asking where their orders are but i haven't received them but on their end they say it has been sent. I haven't had this problem b ...

branky75
Level 2: Rookie

Am getting the notification "ATTENTION: Bounced Message Notification, bytes in the mailbox" realise I have to delete message at webmail (day to day use apple mail). Looks like I haven't done this in a while!!! is there anyway to delete big quantities ...

wrigle5
Level 2: Rookie

How do I add another email address to my Telstra account, either Bigpond.com or Telstra.com?Please note, I currently have Bigpond.net.au and Bigpond.com addresses and realise that bigpond.com = telstra.com for all intents and purposes.I have already ...

Elise11
Level 1: Cadet

After having this email address for many years it suddenly popped up on my iPhone that the username or password for my bigpond email was incorrect. (I had not changed anything, it just stopped receiving mail due to this error). I've tried everything ...

malky_x
Level 2: Rookie

One day they were then and then the next day they were not. I did not delete them.

LenieandGerrit
Level 1: Cadet

Hi wat can I do about this it happened when I replay on a email. thanks Gerrit

Grus
Level 1: Cadet

I am a new customer, did some research before coming across to Bigpond. Said up to 14 mail boxes, now I'm in I tried following the guides, read the forums, all dated information....that should have set off alarm bells. get on the mobile app only to b ...

Tyrus
Level 3: Gumshoe

My iPhone mail stopped connecting to Telstra servers a couple of days ago.  I didnt notice immediately as the same mail settings are still working on my PC (using outlook). I was getting 'unable to connect via SSL' error orginally.  I followed troubl ...

gtb
Level 2: Rookie

Webmail recently (last 3 to 6 months) started only showing the last two weeks emails. I have made no changes and there is no ability to make changes in the Telstra webmail system to do this.  I notice from reading comments from the past that this app ...

Mira
Level 1: Cadet

I have a primary mailbox and an additional one.I don't use this mailbox, since swapping over to Gmail years ago. If you change your ISP  you don't have to change your address!I CAN navigate to it as recommended in  the FAQ "manage your mailbox" but t ...

Mal59
Level 1: Cadet

Hi due to a Email program no longer being supported a virus got in and has hijacked my primary email address and is changing passwords on all sites where the email address is used as a username, I've managed to get into some of the more important one ...

Matt18
Level 3: Gumshoe

I have 2 bigpond email addresses as part of my Telstra account. Will I retain both bigpond email addresses I have once I have moved my current bigpond cable internet to a telstra nbn plan?

dgw1909
Level 4: Private Eye

No action by me to delete the List. Seems that 2020 hassles had wider implications, and maybe unintended consequences. What happened, as this is a total inconvenience as I resume more active use?

Rachel114
Level 1: Cadet

For a communications company there’s no communication happening here with Telstra !!!!! 
I contacted Telstra back in November to discuss my plan.I contacted them thru the messaging service as this was the only way I could contact them. I messaged a fe ...

Desperanza
Level 3: Gumshoe

I'd love to follow these instructions to set up a second email account: But when I follow the link to the My Account page there is no existing mailbox attached to the account (to any of our accounts: Broadband Mobile, 2 mobile phones). So I can't sel ...

ToastyRhombus
Level 1: Cadet

Hi, I manage several domains that send email to bigpond customers as part of our standard workflow. Emails such as invoices, estimates etc. All legitimate and solicited information. However, Bigpond keeps rejecting these messages as spam. The domains ...

JRJ1
Level 1: Cadet

Last night I had ten read emails in my inbox.Tonight I have only three new unread emails in my inbox.I did not accidently delete them.Two of them were fairly recent important emails.

Crtagi
Level 1: Cadet

Is there any way to keep my bigpond email if I port to another provider?

Avatar579
Level 1: Cadet

I have been trying to send an email from my husbands Gmail to my bigpond email, with no success. Every time it comes up with:Message not deliveredThere was a problem delivering your message to  @bigpond.com. See the technical details below, or try re ...

Lynd20
Level 2: Rookie

SpoilerUp until a couple of days ago my bigpond email was working well on my iPad. 
Now it won't receive or sent emails...  I have not changed anything it just stopped working.
I also deleted and added again the account but no lunch

any ideas to resolve ...

Paddo99
Level 2: Rookie

Hi
I am having difficulty adding a bigpond.com address to Outlook 2016.  There are four email addresses @bigpond.com attached to the Telstra Bigpond account. Three have no problems.I have googled searched and am still unable to add the accountHowever ...

tsharkey
Level 2: Rookie

Hi all,I used to receive eMails via a mail forwarding service provided by zoneedit for many years. A few days ago, they dried up. I logged a ticket with zoneedit whio advised that bigpond are blocking their mail forwarding service. They also informed ...

Kernow
Level 1: Cadet

emails are failing to be delivered to bigpond emails via email forwarding, I understand that ip address 74.117.219.199 also has the same problem. Can this server address be fixed (white listed) so delivery can occur? This started about 3-4 days ago.

Perrychef
Level 5: Eagle Eye

G'day, I have been asking question to Crowd Support. I received mail.  When I click on anything nothing happens.  I have never had this problem before. I do not know why this is happening.  I would appreciate any help please.  Also my internet is ver ...

PKW1
Level 1: Cadet

This error message appeared on an outgoing email I sent from my Outlook account on my laptop today.The complete message is:"The following recipient(s) cannot be reached:  [Name of Addressee] on 02/06/2021 2.12PM550 5.7.1 5FE6CF5920B7B9F2 Message cont ...

InfotechMe
Level 1: Cadet

Resolved - bigpnd sorted their issues Hi Im an I.T Tech and i have been having multiple customers since monday not being able to receive emails primarily on computers. sending works but outlook cannot connect to the imap.telstra.com email server, iss ...

PM_Scammer
Level 1: Cadet

Msg received..."The delivery of 4 new incoming emails to your Inbox has been rejected.Use the secure portal below to recover the emails before they are permanently deleted from the server:"link follows to portal.bigpond.com with my username included. ...

Flaco
Level 1: Cadet

Does anyone know how to apply an active rule to mail that is already in my inbox. I have a mismanaged mailbox since 2009 and thought I could move stuff using a Rule. Select all only selects about 20-30 messages and I have about 13,000+ to move. Any a ...

ds4573
Level 1: Cadet

I use the MailChimp email system on behalf of our sports group. We are having a lot of problems with emails sent from MailChimp to BigPond addresses going to Junk.  The same emails to other (non BigPond) service providers get through OK. The problem ...

Kirstenw2
Level 1: Cadet

I am in an infuriating message cycle with Telstra where I explain my issue - they promise to assist and solve but don't until a new person takes over and I have to explain my problem(s) all over again!
To summarise:
1)My webmail account  had 116K + in ...

mpearson69
Level 1: Cadet

I cannot reply to or forward emails. I keep getting the error in the subject line. This is particularly so if there is an attachment, even though they are well under the max size. Can  you please advise how to fix as it's incredibly inconvenient.

Liestins
Level 1: Cadet

I’ve logged into Telstra webmail to view my junk mail (for some reason, junk mail doesn’t show in my iPhone).There is an important email address whose emails continually get sent to my junk mail. I have added the email address as a contact, and it st ...

charlescrown
Level 1: Cadet

Our bigpond emails have been working fine up to date but we have just discovered that we don't get all of them. One was from the GIO and they said they were having problems sending emails to bigpond accounts.I have a feeling Telstra may have installe ...

Ritual
Level 1: Cadet

Hi All Just wondering if anyone could tell me how to fix an issue with emails , I’ve gone back into my sent items on my iPad and when I have clicked on the 2 emails to forward them onto someone else it’s stating that “ message has not been downloaded ...

Bob37
Level 1: Cadet

get error message saying your auto address book could not be retrieved try again later when try to write address to send email get your request could not be completed please try again

Jibbity
Level 1: Cadet

Hi how do I mark a keyword ie Bitcoin as spam so they are deleted automatically? Thank you

Laura321
Level 1: Cadet

Is there a way to “select all” from iPad??? I’ve got over 10,000 emails on the server so don’t want to have to hit each one individually

PH53
Level 1: Cadet

I need to add a company web page as a 'Safe Sender' to my Contacts List so 'the system' will allow them to send me a link. I have googled this request and there are quite a few responses, one in particular to go to 'Settings' in Bigpond or My Telstra ...

Maxine36
Level 3: Gumshoe

For nearly a month now I have been unable to  access my contacts list via Telstra webmail, tried posting on facebook but only got useless comments from Telstra none of which helped as they were trying to say it was due to overload of data etc which i ...

raydel1
Level 1: Cadet

Cannot access my contacts to send emails, error message tells me my contacts cannot be loaded try again later, this has been happening for a few days now

An2net
Level 1: Cadet

I have 2 bigpond emails for business and personal uses. When I log into My Telstra with the business email and click the envelope icon in top right corner, it takes me directly to my business bigpond webmail inbox. However, when I sign into My Telstr ...

Marg9241
Level 1: Cadet

for the last month whenever i try to access my contacts lis i get the message CONTACTS LIST IS NOT AVAILABLE AT THIS TIMETRY AGAIN LATER

Stevenothappy
Level 1: Cadet

When trying to send an email, error message appears as soon as any characters are entered into the “To:” boxError message reads; “Error. Your task cannot be completed. Please try again “This has been an ongoing, intermittent issue that is now occurri ...

brash11
Level 1: Cadet

I have a primary and 2 additional email addresses linked to my account. I have moved to a new computer, and cannot recall the passwords for the 2 additional emails - consequently I cannot set them up in Outlook.

There appears to be no way to manage em ...

ItsNotWorking
Level 1: Cadet

I have tried for 3 days to reset my temporary password.  I keep getting an error on the telstra website. History.Email stopped working and prompt for password started coming up earlier in the week.EVENTUALLY narrowed it down to my email account had b ...

MrSoo
Level 1: Cadet

My Bigpond email account was working fine on iMac until about a month ago. It crashes as soon as I open mail. iCloud and Gmail work fine. How do i fix this?

i94barman
Level 1: Cadet

I moved to another NBN provider because I was sick of Telstra's inept service levels. I retained four Bigpond.com email addresses for a year, free. 

It's been 12 months and I want to retire at least two of these but there is nil information anywhere. ...

Janeyrosejanell
Level 1: Cadet

Hi Telstra  my bill a bit high and was wondering why l though l been pay it off ?

Leathallee1
Level 2: Rookie

WTF !!!!!! Cannot log into my Telstra email account. Over the problems they are having with this issue.Why cant Telstra get this working problem!!!

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