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Community Manager Kjorg Community Manager
Community Manager

Telstra has made the decision to stop growing its mailbox account base, therefore no new accounts will be able to be created via My Telstra, and new accounts are no longer offered to new customers/services.   Importantly, however – all currently acti ...

Colsh
Level 1: Cadet

I have recently encountered a problems with Telstra rejecting outgoing messages that contain only an embedded image as spam. I have been able to do this successfully in the past. Messages are composed on Outlook for Microsoft 365 a=on a desktop compu ...

Johnny63
Level 1: Cadet

My emails are being returned undelivered due to 'Suspected spam. OB703 What is it and what can i do about it?

Jayvid
Level 1: Cadet

We run a small business that sends out confirmation emails to customers. Bigpond is rejecting the Gmail I.P address. How do we resolve this issue?The response from the remote server was:550 5.7.1 Connection refused from 209.85.167.43. IB110

Rstewart
Level 2: Rookie

Hi just a week ago my bigpond.net.au email stopped syncing between my Windows 10 laptop, my Ipad pro and my Iphone 12. Everything has been working perfectly before this, I havent changed any passwords or changed any settings or anything like that. No ...

BarryDunne
Level 1: Cadet

gives this in the diagnostic message... Diagnostic-Code: smtp; 550 5.7.1 Connection refused from 209.85.210.51. IB110 Any ideas ?

xx52
Level 1: Cadet

Suddenly I can't access any of my contacts or old emails?  It is a web based browser version of bigpond.  Please help.

uanmi21
Level 1: Cadet

I login to mytelstra using a browser (I've tried three) and click on webmail. It takes me to a login page and I can't login. Tried too many times. Appreciate help.

Miacat
Level 1: Cadet

Am I able to create a second email account. All the instructions I've found are old  suggest you can but there is no option to Add a new account. 

glasseshair
Level 1: Cadet

I need to send bulk community service emails to my clients.  I am continuing to have more and more bounceback from Telstra @bigdpond.com email addresses.   The latest error is:  550 5.7.1 Connection refused from xxx.xx.xxx.xx. IB110 Is this an error ...

Robert2021
Level 3: Gumshoe

I run a web hosting business. Our server IP addresses have been blocked from sending to @bigpond.com email addresses so clients emails sent to @bigpond.com email addresses are bouncing. This appears to be because Telstra is using 'UCEPROTECTL3' to de ...

tellytubby111
Level 1: Cadet

i block several email address accidently now i need them how can i unblock them cheers

ozzie_fred
Level 2: Rookie

What is the limit to the number of addresses I can have in the bcc field of an email?

Kazzann
Level 1: Cadet

I can only access email from webmail. Everytime i try to login via my mailbox ,it comes up with pop.telstra.com not responding . Have called telstra a couple of times and they say because i can access webmail they cant help me from here with the issu ...

ICK318
Level 1: Cadet

on line mytelstra account does not seem to allow me to add an extra e-mail address. It only acknowledges my primary address and how to delete an address not add one?

ttr
Level 1: Cadet

I have four existing mailboxes with a domain bigpond.com. I am trying to create a 5th bigpond.com mail box. Telstra documentation says I should be able create upto 14 mail boxes. I have previously created bigpond.com mail boxes 2 to 4, but the method ...

Vanneill
Level 2: Rookie

Emails from a relative in Botswana are being blocked. This started only last week. The return notes that the sender's server was blacklisted. The provider is VBN Corp Metro. The messages are being blocked at the Telstra server level.  Does anyone hav ...

KJS3
Level 1: Cadet

Cannot send emails using my bigpond email address.Have been receiving the following message:message content rejected due to suspected spam OB703Any help would be appreciated. 

ISOMH
Level 1: Cadet

The following message appears to people sending emails to my bigpond.com email address. I have logged onto webmail, cleared all trash etc. System says I  have 853.6mb in current storage and 10.24gb available... but people still get the message below. ...

JHarte
Level 1: Cadet

Hi all, got my house built about 2 years ago. On the velocity network. 6 months ago our neighbour moved in after building and a Telstra pit was installed half on our land and half on theirs. Seems a bit silly as we already had our communications conn ...

SIDKWTAD
Level 1: Cadet

The only way I can access my emails is via webmail only via the new myidI have tried for half a day to reset and reset and reset again but I cant get access to my emails on myid now?? Spent half a day talking on chat. I just want to put everything ba ...

navrig
Level 1: Cadet

H, I am having trouble sending emails. What can I do to fix the problem. Thanks Steve

koopman
Level 1: Cadet

on screen of my Mac i received "There is a problem saving information about your mailboxes" two options - Quit or Quit and Rebuild index". have tried both however my mail box/s do not open and I receive a similar message "There is a problem with your ...

RexMonkey
Level 3: Gumshoe

I have my own domain name and use my BigPond mailbox only for outbound email via SMTP. This stopped working a few days ago and Outlook (O365) constantly asks for my user name and password. I logged onto Webmail via My Telstra to confirm the credentia ...

Miacat
Level 1: Cadet

Am I able to create a second email account. All the instructions I've found are old  suggest you can but there is no option to Add a new account. 

ICK318
Level 1: Cadet

on line mytelstra account does not seem to allow me to add an extra e-mail address. It only acknowledges my primary address and how to delete an address not add one?

RexMonkey
Level 3: Gumshoe

I have my own domain name and use my BigPond mailbox only for outbound email via SMTP. This stopped working a few days ago and Outlook (O365) constantly asks for my user name and password. I logged onto Webmail via My Telstra to confirm the credentia ...

Mr-Dawkins
Level 1: Cadet

I have two additional mailboxes for my young children.  They've been dormant (un accessed) for a long time  (12+ months) and struggling to have them reactivated. I've spent a considerable amount of time with Tesltra support via the on-line chat featu ...

Accuro1
Level 1: Cadet

We often send out emails to our workers own private email address. About 120 at a time. We have done this for a few years without problems and nothing has changed. Today we had about 20 emails bounce back. Mostly from bigpond.com. I have checked with ...

KTP1
Level 1: Cadet

After losing email (bigpond) I deleted account and re added it… inbox now OK but have lost all my email folders.. help

Elise11
Level 1: Cadet

After having this email address for many years it suddenly popped up on my iPhone that the username or password for my bigpond email was incorrect. (I had not changed anything, it just stopped receiving mail due to this error). I've tried everything ...

DexterB
Level 5: Eagle Eye

Is there a way of filtering out old CrowdSupport messages? Telstras mail settings have changed over the years, so that only relatively recent (and not outdated) advice is searched?

Jenjen77
Level 1: Cadet

I always use my phone but want to set up email on my computer. I have 25000 emails on webmail. Computer wants to download them. How do I delete them all from directly from Telstra webmail? There seems to be no select all box...??

hags77
Level 1: Cadet

I run a wholesale business and lately i haven't been receiving all my emails which are mostly orders. Customers calling asking where their orders are but i haven't received them but on their end they say it has been sent. I haven't had this problem b ...

branky75
Level 2: Rookie

Am getting the notification "ATTENTION: Bounced Message Notification, bytes in the mailbox" realise I have to delete message at webmail (day to day use apple mail). Looks like I haven't done this in a while!!! is there anyway to delete big quantities ...

wrigle5
Level 2: Rookie

How do I add another email address to my Telstra account, either Bigpond.com or Telstra.com?Please note, I currently have Bigpond.net.au and Bigpond.com addresses and realise that bigpond.com = telstra.com for all intents and purposes.I have already ...

malky_x
Level 2: Rookie

One day they were then and then the next day they were not. I did not delete them.

LenieandGerrit
Level 1: Cadet

Hi wat can I do about this it happened when I replay on a email. thanks Gerrit

Grus
Level 1: Cadet

I am a new customer, did some research before coming across to Bigpond. Said up to 14 mail boxes, now I'm in I tried following the guides, read the forums, all dated information....that should have set off alarm bells. get on the mobile app only to b ...

Tyrus
Level 3: Gumshoe

My iPhone mail stopped connecting to Telstra servers a couple of days ago.  I didnt notice immediately as the same mail settings are still working on my PC (using outlook). I was getting 'unable to connect via SSL' error orginally.  I followed troubl ...

gtb
Level 2: Rookie

Webmail recently (last 3 to 6 months) started only showing the last two weeks emails. I have made no changes and there is no ability to make changes in the Telstra webmail system to do this.  I notice from reading comments from the past that this app ...

Mira
Level 1: Cadet

I have a primary mailbox and an additional one.I don't use this mailbox, since swapping over to Gmail years ago. If you change your ISP  you don't have to change your address!I CAN navigate to it as recommended in  the FAQ "manage your mailbox" but t ...

Mal59
Level 1: Cadet

Hi due to a Email program no longer being supported a virus got in and has hijacked my primary email address and is changing passwords on all sites where the email address is used as a username, I've managed to get into some of the more important one ...

Matt18
Level 3: Gumshoe

I have 2 bigpond email addresses as part of my Telstra account. Will I retain both bigpond email addresses I have once I have moved my current bigpond cable internet to a telstra nbn plan?

dgw1909
Level 4: Private Eye

No action by me to delete the List. Seems that 2020 hassles had wider implications, and maybe unintended consequences. What happened, as this is a total inconvenience as I resume more active use?

Rachel114
Level 1: Cadet

For a communications company there’s no communication happening here with Telstra !!!!! 
I contacted Telstra back in November to discuss my plan.I contacted them thru the messaging service as this was the only way I could contact them. I messaged a fe ...

Desperanza
Level 3: Gumshoe

I'd love to follow these instructions to set up a second email account: But when I follow the link to the My Account page there is no existing mailbox attached to the account (to any of our accounts: Broadband Mobile, 2 mobile phones). So I can't sel ...

ToastyRhombus
Level 1: Cadet

Hi, I manage several domains that send email to bigpond customers as part of our standard workflow. Emails such as invoices, estimates etc. All legitimate and solicited information. However, Bigpond keeps rejecting these messages as spam. The domains ...

Jayvid
Level 1: Cadet

We run a small business that sends out confirmation emails to customers. Bigpond is rejecting the Gmail I.P address. How do we resolve this issue?The response from the remote server was:550 5.7.1 Connection refused from 209.85.167.43. IB110

PKW1
Level 1: Cadet

This error message appeared on an outgoing email I sent from my Outlook account on my laptop today.The complete message is:"The following recipient(s) cannot be reached:  [Name of Addressee] on 02/06/2021 2.12PM550 5.7.1 5FE6CF5920B7B9F2 Message cont ...

InfotechMe
Level 1: Cadet

Resolved - bigpnd sorted their issues Hi Im an I.T Tech and i have been having multiple customers since monday not being able to receive emails primarily on computers. sending works but outlook cannot connect to the imap.telstra.com email server, iss ...

PM_Scammer
Level 1: Cadet

Msg received..."The delivery of 4 new incoming emails to your Inbox has been rejected.Use the secure portal below to recover the emails before they are permanently deleted from the server:"link follows to portal.bigpond.com with my username included. ...

Flaco
Level 1: Cadet

Does anyone know how to apply an active rule to mail that is already in my inbox. I have a mismanaged mailbox since 2009 and thought I could move stuff using a Rule. Select all only selects about 20-30 messages and I have about 13,000+ to move. Any a ...

ds4573
Level 1: Cadet

I use the MailChimp email system on behalf of our sports group. We are having a lot of problems with emails sent from MailChimp to BigPond addresses going to Junk.  The same emails to other (non BigPond) service providers get through OK. The problem ...

Kirstenw2
Level 1: Cadet

I am in an infuriating message cycle with Telstra where I explain my issue - they promise to assist and solve but don't until a new person takes over and I have to explain my problem(s) all over again!
To summarise:
1)My webmail account  had 116K + in ...

mpearson69
Level 1: Cadet

I cannot reply to or forward emails. I keep getting the error in the subject line. This is particularly so if there is an attachment, even though they are well under the max size. Can  you please advise how to fix as it's incredibly inconvenient.

Liestins
Level 1: Cadet

I’ve logged into Telstra webmail to view my junk mail (for some reason, junk mail doesn’t show in my iPhone).There is an important email address whose emails continually get sent to my junk mail. I have added the email address as a contact, and it st ...

charlescrown
Level 1: Cadet

Our bigpond emails have been working fine up to date but we have just discovered that we don't get all of them. One was from the GIO and they said they were having problems sending emails to bigpond accounts.I have a feeling Telstra may have installe ...

Ritual
Level 1: Cadet

Hi All Just wondering if anyone could tell me how to fix an issue with emails , I’ve gone back into my sent items on my iPad and when I have clicked on the 2 emails to forward them onto someone else it’s stating that “ message has not been downloaded ...

Bob37
Level 1: Cadet

get error message saying your auto address book could not be retrieved try again later when try to write address to send email get your request could not be completed please try again

Jibbity
Level 1: Cadet

Hi how do I mark a keyword ie Bitcoin as spam so they are deleted automatically? Thank you

Laura321
Level 1: Cadet

Is there a way to “select all” from iPad??? I’ve got over 10,000 emails on the server so don’t want to have to hit each one individually:(

PH53
Level 1: Cadet

I need to add a company web page as a 'Safe Sender' to my Contacts List so 'the system' will allow them to send me a link. I have googled this request and there are quite a few responses, one in particular to go to 'Settings' in Bigpond or My Telstra ...

Maxine36
Level 3: Gumshoe

For nearly a month now I have been unable to  access my contacts list via Telstra webmail, tried posting on facebook but only got useless comments from Telstra none of which helped as they were trying to say it was due to overload of data etc which i ...

raydel1
Level 1: Cadet

Cannot access my contacts to send emails, error message tells me my contacts cannot be loaded try again later, this has been happening for a few days now

An2net
Level 1: Cadet

I have 2 bigpond emails for business and personal uses. When I log into My Telstra with the business email and click the envelope icon in top right corner, it takes me directly to my business bigpond webmail inbox. However, when I sign into My Telstr ...

Marg9241
Level 1: Cadet

for the last month whenever i try to access my contacts lis i get the message CONTACTS LIST IS NOT AVAILABLE AT THIS TIMETRY AGAIN LATER

Stevenothappy
Level 1: Cadet

When trying to send an email, error message appears as soon as any characters are entered into the “To:” boxError message reads; “Error. Your task cannot be completed. Please try again “This has been an ongoing, intermittent issue that is now occurri ...

brash11
Level 1: Cadet

I have a primary and 2 additional email addresses linked to my account. I have moved to a new computer, and cannot recall the passwords for the 2 additional emails - consequently I cannot set them up in Outlook.

There appears to be no way to manage em ...

ItsNotWorking
Level 1: Cadet

I have tried for 3 days to reset my temporary password.  I keep getting an error on the telstra website. History.Email stopped working and prompt for password started coming up earlier in the week.EVENTUALLY narrowed it down to my email account had b ...

MrSoo
Level 1: Cadet

My Bigpond email account was working fine on iMac until about a month ago. It crashes as soon as I open mail. iCloud and Gmail work fine. How do i fix this?

i94barman
Level 1: Cadet

I moved to another NBN provider because I was sick of Telstra's inept service levels. I retained four Bigpond.com email addresses for a year, free. 

It's been 12 months and I want to retire at least two of these but there is nil information anywhere. ...

Janeyrosejanell
Level 1: Cadet

Hi Telstra  my bill a bit high and was wondering why l though l been pay it off ?

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