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Community Manager Kjorg Community Manager
Community Manager

Telstra has made the decision to stop growing its mailbox account base, therefore no new accounts will be able to be created via My Telstra, and new accounts are no longer offered to new customers/services.   Importantly, however – all currently acti ...

Robert2021
Level 2: Rookie

I run a web hosting business. Our server IP addresses have been blocked from sending to @bigpond.com email addresses so clients emails sent to @bigpond.com email addresses are bouncing. This appears to be because Telstra is using 'UCEPROTECTL3' to de ...

Mr-Dawkins
Level 1: Cadet

I have two additional mailboxes for my young children.  They've been dormant (un accessed) for a long time  (12+ months) and struggling to have them reactivated. I've spent a considerable amount of time with Tesltra support via the on-line chat featu ...

BJ120
Level 1: Cadet

I have a Telstra nbn broadband over HFC and use an email provider on a website domain that I own. For over six months I have not been able to access email (send/receive) when connected to the broadband service. I am able to retrieve email when I conn ...

DaveSouthPerth
Level 2: Rookie

Hi there,I have a client with 4 computers.There bigpond email address (name@bigpond.com) was configured not using secure settings, and works fineI replace 2 computers and have Outlook 365 installed, but I cannot get the address configured on these tw ...

Royer_Vineyard
Level 1: Cadet

I've been trying to access my e-mails since about 4:30pm today and always receiving Loading Loading spinning wheel which ends in a Timeout Error ; When will Telstra Fix Webmail permanently so the service delivery is better. I definitely will be askin ...

The-OG-Reece
Level 13: Super Sleuth

As per title, emails sent to a user with an @bigpond.com email address from MS Exchange Online are bouncing back with the following: There's a problem with this distribution list. Please try resending your message later. If the problem continues, con ...

Accuro1
Level 1: Cadet

We often send out emails to our workers own private email address. About 120 at a time. We have done this for a few years without problems and nothing has changed. Today we had about 20 emails bounce back. Mostly from bigpond.com. I have checked with ...

adeleschachter
Level 1: Cadet

Hello All, I have a bigpond.com email address and just received the following email from a telstra.com email address with the same name saying that my computer has been hacked. I am thinking to ignore the email, but can someone please help and sugges ...

tcssi
Level 2: Rookie

I am able to access my email on my computer through the telstra website - wembail but I wasn't able to receive any emails on my Mail app on my iphone so I deleted the account and now I can't add the account again.  It's keeps saying that my username ...

KTP1
Level 1: Cadet

After losing email (bigpond) I deleted account and re added it… inbox now OK but have lost all my email folders.. help

bob2S4Re
Level 1: Cadet

How do i login on webmail to a bigpond account and view the headers of an email that is in my Junk folder. Screen shots would be appreciated.

InterestedUser
Level 2: Rookie

What is the best way to get a email account unsuspended. I have spent three nights and about 10 hours trying to get some action on it. All I am told is that there is a job in the system and it will be done in 24 hours. Very frustrated. Wonder if anyo ...

Elise11
Level 1: Cadet

After having this email address for many years it suddenly popped up on my iPhone that the username or password for my bigpond email was incorrect. (I had not changed anything, it just stopped receiving mail due to this error). I've tried everything ...

RayeDave
Level 1: Cadet

Cannot download email without deleting the mailbox and adding back. It starts Woking but ceases again within an hour 

ohboy
Level 2: Rookie

can you add another email account such as gmail to web mail

The_Augur
Level 6: Bloodhound

Telstra Mail has always been a humdinger of an application that causes no end of pain.Recently, the links to articles in the news broadcast emails that I receive from SBS appear to have been deactivated.Clicking on them does nothing - nada, zilch, ny ...

DexterB
Level 5: Eagle Eye

Is there a way of filtering out old CrowdSupport messages? Telstras mail settings have changed over the years, so that only relatively recent (and not outdated) advice is searched?

wabeach
Level 1: Cadet

I have a bigpond.com email account which receives a number of email newsletters without problem from different organisations.  However, my bigpond email does not receive any emails sent from the New York Times, from its nytdirect@nytimes.com address. ...

RonB9956
Level 1: Cadet

Some - but not all - emails that are forwarded to my bigpond mail address from my wife's iMac have the attachments but no body text when I open them in Outlook 365.  When I open the same email in bigpond webmail, the text content is there.  So it see ...

tombaythefog
Level 2: Rookie

I use thunderbird mail client. I always BCC myself on any mail as an audit trail. lately I have not been receiving these copies. In logging into Webmail these mails are in the Junk Folder. I attempted to add my email address as a valid sender address ...

bajis
Level 1: Cadet

Hello - I got a Bigpond email ID as a part of my NBN order. But I cannot login since I don't know the initial password. If I click on the reset password, online says that an email was sent - but I am not sure to which one! I can not change the passwo ...

BK251
Level 1: Cadet

My email address was originally created by an old employer, i was listed as an family email address. The account has been cancelled over the past couple of days and now i cannot access my emails. I am concerned that i wont be able to access my email ...

sma888
Level 3: Gumshoe

First I signed on to my Telstra then on the top right corner I click webmail, the system then displayed a Telstra logo with Mail next to it and asked me to enter my username and password. I entered my big pond email address and password which happene ...

DexterB
Level 5: Eagle Eye

Desktop Mac using Apple Mail. I have two problems with my mail.I have 2 email addresses under my account - 1 for me and 1 for my wife. Both email addresses are IMAP/SMTP.I usually access my mail with Apple Mail, but I can also access it with Telstra ...

Accuro1
Level 1: Cadet

We often send out emails to our workers own private email address. About 120 at a time. We have done this for a few years without problems and nothing has changed. Today we had about 20 emails bounce back. Mostly from bigpond.com. I have checked with ...

KTP1
Level 1: Cadet

After losing email (bigpond) I deleted account and re added it… inbox now OK but have lost all my email folders.. help

Elise11
Level 1: Cadet

After having this email address for many years it suddenly popped up on my iPhone that the username or password for my bigpond email was incorrect. (I had not changed anything, it just stopped receiving mail due to this error). I've tried everything ...

DexterB
Level 5: Eagle Eye

Is there a way of filtering out old CrowdSupport messages? Telstras mail settings have changed over the years, so that only relatively recent (and not outdated) advice is searched?

Jenjen77
Level 1: Cadet

I always use my phone but want to set up email on my computer. I have 25000 emails on webmail. Computer wants to download them. How do I delete them all from directly from Telstra webmail? There seems to be no select all box...??

hags77
Level 1: Cadet

I run a wholesale business and lately i haven't been receiving all my emails which are mostly orders. Customers calling asking where their orders are but i haven't received them but on their end they say it has been sent. I haven't had this problem b ...

branky75
Level 2: Rookie

Am getting the notification "ATTENTION: Bounced Message Notification, bytes in the mailbox" realise I have to delete message at webmail (day to day use apple mail). Looks like I haven't done this in a while!!! is there anyway to delete big quantities ...

wrigle5
Level 2: Rookie

How do I add another email address to my Telstra account, either Bigpond.com or Telstra.com?Please note, I currently have Bigpond.net.au and Bigpond.com addresses and realise that bigpond.com = telstra.com for all intents and purposes.I have already ...

malky_x
Level 2: Rookie

One day they were then and then the next day they were not. I did not delete them.

LenieandGerrit
Level 1: Cadet

Hi wat can I do about this it happened when I replay on a email. thanks Gerrit

Grus
Level 1: Cadet

I am a new customer, did some research before coming across to Bigpond. Said up to 14 mail boxes, now I'm in I tried following the guides, read the forums, all dated information....that should have set off alarm bells. get on the mobile app only to b ...

Tyrus
Level 3: Gumshoe

My iPhone mail stopped connecting to Telstra servers a couple of days ago.  I didnt notice immediately as the same mail settings are still working on my PC (using outlook). I was getting 'unable to connect via SSL' error orginally.  I followed troubl ...

gtb
Level 2: Rookie

Webmail recently (last 3 to 6 months) started only showing the last two weeks emails. I have made no changes and there is no ability to make changes in the Telstra webmail system to do this.  I notice from reading comments from the past that this app ...

Mira
Level 1: Cadet

I have a primary mailbox and an additional one.I don't use this mailbox, since swapping over to Gmail years ago. If you change your ISP  you don't have to change your address!I CAN navigate to it as recommended in  the FAQ "manage your mailbox" but t ...

Mal59
Level 1: Cadet

Hi due to a Email program no longer being supported a virus got in and has hijacked my primary email address and is changing passwords on all sites where the email address is used as a username, I've managed to get into some of the more important one ...

Matt18
Level 3: Gumshoe

I have 2 bigpond email addresses as part of my Telstra account. Will I retain both bigpond email addresses I have once I have moved my current bigpond cable internet to a telstra nbn plan?

dgw1909
Level 4: Private Eye

No action by me to delete the List. Seems that 2020 hassles had wider implications, and maybe unintended consequences. What happened, as this is a total inconvenience as I resume more active use?

Rachel114
Level 1: Cadet

For a communications company there’s no communication happening here with Telstra !!!!! 
I contacted Telstra back in November to discuss my plan.I contacted them thru the messaging service as this was the only way I could contact them. I messaged a fe ...

Desperanza
Level 3: Gumshoe

I'd love to follow these instructions to set up a second email account: But when I follow the link to the My Account page there is no existing mailbox attached to the account (to any of our accounts: Broadband Mobile, 2 mobile phones). So I can't sel ...

ToastyRhombus
Level 1: Cadet

Hi, I manage several domains that send email to bigpond customers as part of our standard workflow. Emails such as invoices, estimates etc. All legitimate and solicited information. However, Bigpond keeps rejecting these messages as spam. The domains ...

JRJ1
Level 1: Cadet

Last night I had ten read emails in my inbox.Tonight I have only three new unread emails in my inbox.I did not accidently delete them.Two of them were fairly recent important emails.

Crtagi
Level 1: Cadet

Is there any way to keep my bigpond email if I port to another provider?

Avatar579
Level 1: Cadet

I have been trying to send an email from my husbands Gmail to my bigpond email, with no success. Every time it comes up with:Message not deliveredThere was a problem delivering your message to  @bigpond.com. See the technical details below, or try re ...

Lynd20
Level 2: Rookie

SpoilerUp until a couple of days ago my bigpond email was working well on my iPad. 
Now it won't receive or sent emails...  I have not changed anything it just stopped working.
I also deleted and added again the account but no lunch

any ideas to resolve ...

Paddo99
Level 2: Rookie

Hi
I am having difficulty adding a bigpond.com address to Outlook 2016.  There are four email addresses @bigpond.com attached to the Telstra Bigpond account. Three have no problems.I have googled searched and am still unable to add the accountHowever ...

PKW1
Level 1: Cadet

This error message appeared on an outgoing email I sent from my Outlook account on my laptop today.The complete message is:"The following recipient(s) cannot be reached:  [Name of Addressee] on 02/06/2021 2.12PM550 5.7.1 5FE6CF5920B7B9F2 Message cont ...

InfotechMe
Level 1: Cadet

Resolved - bigpnd sorted their issues Hi Im an I.T Tech and i have been having multiple customers since monday not being able to receive emails primarily on computers. sending works but outlook cannot connect to the imap.telstra.com email server, iss ...

PM_Scammer
Level 1: Cadet

Msg received..."The delivery of 4 new incoming emails to your Inbox has been rejected.Use the secure portal below to recover the emails before they are permanently deleted from the server:"link follows to portal.bigpond.com with my username included. ...

Flaco
Level 1: Cadet

Does anyone know how to apply an active rule to mail that is already in my inbox. I have a mismanaged mailbox since 2009 and thought I could move stuff using a Rule. Select all only selects about 20-30 messages and I have about 13,000+ to move. Any a ...

ds4573
Level 1: Cadet

I use the MailChimp email system on behalf of our sports group. We are having a lot of problems with emails sent from MailChimp to BigPond addresses going to Junk.  The same emails to other (non BigPond) service providers get through OK. The problem ...

Kirstenw2
Level 1: Cadet

I am in an infuriating message cycle with Telstra where I explain my issue - they promise to assist and solve but don't until a new person takes over and I have to explain my problem(s) all over again!
To summarise:
1)My webmail account  had 116K + in ...

mpearson69
Level 1: Cadet

I cannot reply to or forward emails. I keep getting the error in the subject line. This is particularly so if there is an attachment, even though they are well under the max size. Can  you please advise how to fix as it's incredibly inconvenient.

Liestins
Level 1: Cadet

I’ve logged into Telstra webmail to view my junk mail (for some reason, junk mail doesn’t show in my iPhone).There is an important email address whose emails continually get sent to my junk mail. I have added the email address as a contact, and it st ...

charlescrown
Level 1: Cadet

Our bigpond emails have been working fine up to date but we have just discovered that we don't get all of them. One was from the GIO and they said they were having problems sending emails to bigpond accounts.I have a feeling Telstra may have installe ...

Ritual
Level 1: Cadet

Hi All Just wondering if anyone could tell me how to fix an issue with emails , I’ve gone back into my sent items on my iPad and when I have clicked on the 2 emails to forward them onto someone else it’s stating that “ message has not been downloaded ...

Bob37
Level 1: Cadet

get error message saying your auto address book could not be retrieved try again later when try to write address to send email get your request could not be completed please try again

Jibbity
Level 1: Cadet

Hi how do I mark a keyword ie Bitcoin as spam so they are deleted automatically? Thank you

Laura321
Level 1: Cadet

Is there a way to “select all” from iPad??? I’ve got over 10,000 emails on the server so don’t want to have to hit each one individually

PH53
Level 1: Cadet

I need to add a company web page as a 'Safe Sender' to my Contacts List so 'the system' will allow them to send me a link. I have googled this request and there are quite a few responses, one in particular to go to 'Settings' in Bigpond or My Telstra ...

Maxine36
Level 3: Gumshoe

For nearly a month now I have been unable to  access my contacts list via Telstra webmail, tried posting on facebook but only got useless comments from Telstra none of which helped as they were trying to say it was due to overload of data etc which i ...

raydel1
Level 1: Cadet

Cannot access my contacts to send emails, error message tells me my contacts cannot be loaded try again later, this has been happening for a few days now

An2net
Level 1: Cadet

I have 2 bigpond emails for business and personal uses. When I log into My Telstra with the business email and click the envelope icon in top right corner, it takes me directly to my business bigpond webmail inbox. However, when I sign into My Telstr ...

Marg9241
Level 1: Cadet

for the last month whenever i try to access my contacts lis i get the message CONTACTS LIST IS NOT AVAILABLE AT THIS TIMETRY AGAIN LATER

Stevenothappy
Level 1: Cadet

When trying to send an email, error message appears as soon as any characters are entered into the “To:” boxError message reads; “Error. Your task cannot be completed. Please try again “This has been an ongoing, intermittent issue that is now occurri ...

brash11
Level 1: Cadet

I have a primary and 2 additional email addresses linked to my account. I have moved to a new computer, and cannot recall the passwords for the 2 additional emails - consequently I cannot set them up in Outlook.

There appears to be no way to manage em ...

ItsNotWorking
Level 1: Cadet

I have tried for 3 days to reset my temporary password.  I keep getting an error on the telstra website. History.Email stopped working and prompt for password started coming up earlier in the week.EVENTUALLY narrowed it down to my email account had b ...

MrSoo
Level 1: Cadet

My Bigpond email account was working fine on iMac until about a month ago. It crashes as soon as I open mail. iCloud and Gmail work fine. How do i fix this?

i94barman
Level 1: Cadet

I moved to another NBN provider because I was sick of Telstra's inept service levels. I retained four Bigpond.com email addresses for a year, free. 

It's been 12 months and I want to retire at least two of these but there is nil information anywhere. ...

Janeyrosejanell
Level 1: Cadet

Hi Telstra  my bill a bit high and was wondering why l though l been pay it off ?

Leathallee1
Level 2: Rookie

WTF !!!!!! Cannot log into my Telstra email account. Over the problems they are having with this issue.Why cant Telstra get this working problem!!!

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