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PP99
Level 1: Cadet

I’ve had my bigpond emails set up on my iPhone for many years but as a POP account and the push system worked fine. I just recently switched to IMAP and push is not available. Is there a way for me to get my emails pushed to my iPhone? The fetch syst ...

Liestins
Level 1: Cadet

I’ve logged into Telstra webmail to view my junk mail (for some reason, junk mail doesn’t show in my iPhone).There is an important email address whose emails continually get sent to my junk mail. I have added the email address as a contact, and it st ...

wernertel
Level 1: Cadet

On active NBN HFC email account need another email address registered. There is no option shown on my account services. How can I do this?Cheers Werner

Grif123
Level 1: Cadet

Hi All, I can't send any emails from any of my 3 bigpond email addresses, but I can receive email. When I try to send an email I get a notice saying: The server response was: 5.7.1 5FE6CEE404B3767F Suspect Spam. Temporarily blacklisted. Please email ...

charlescrown
Level 1: Cadet

Our bigpond emails have been working fine up to date but we have just discovered that we don't get all of them. One was from the GIO and they said they were having problems sending emails to bigpond accounts.I have a feeling Telstra may have installe ...

Cyp1
Level 1: Cadet

Hi all I am using an imac  and apple mail to access emails. When trying to access emails from bigpond the following error is received   I can access emails for the same account from my laptop and iPhone and iPad.  Any ideas to solve would be much app ...

Ludford
Level 2: Rookie

My email service stopped working 4 days ago. Apparently it has been "suspended" for some reason. No notification or warning. Trouble shooting has been a "learning experience" and still not resolved after numerous calls an sms service attempts. Does a ...

ApolloPB
Level 1: Cadet

HI Support,  We have moved BigPond ADSL to  Optus NBN. I have paid to keep my email account but I Can access only web mail.  Why I cannot set up IMAP/POP account on my Outlook or Thunderbird mail client? How do i get mail on my Phone or Computer? Tha ...

mh1234
Level 1: Cadet

I am calling Telstra for a third time now in 2 days.  online trouble shooting tells me my account is either inactive or suspended due to suspicious activity.  I suspect i did this as I was loading a new laptop with my email account details and forgot ...

Gary122034
Level 1: Cadet

I've tried all the Bigpond settings but it won't get me to my username.

GM9
Level 1: Cadet

My bigpond account has been suspended /deactivated so that I can neither send or receive emails. The reasons given in Telstra help topics are: unpaid bill (my account is in credit) or unused/inactive email account for > 6 months (I have used this acc ...

Perrychef
Level 4: Private Eye

G'day, I have been asking question to Crowd Support. I received mail.  When I click on anything nothing happens.  I have never had this problem before. I do not know why this is happening.  I would appreciate any help please.  Also my internet is ver ...

SAW77
Level 1: Cadet

I am trying to set up my elderly mum's bigpond email account on new laptop. She cannot remember the password so I have tried to call Telstra but I am told to find answer to my query online. Can someone please direct me in completing what should be a ...

Kelly2021
Level 1: Cadet

I have a bigpond account and several outlook accounts set up in outlook. Bigpond is the main default account. I can't view the bigpond calendar and its only keeping emails for 3 months. I need help, i assuming this is setting probs.

jackedoff
Level 1: Cadet

So I have a Telstra Account with multiple mail boxes. I want to change the password on some of these mail boxes to keep them up to date and so I actually remember them however the only way I can see to do this is via managing mail boxes under my acco ...

Filthy_Pierre
Level 1: Cadet

I no longer access NBN through Telstra so how long does my Bigpond email address, it is currently still active, remain valid and can I retain it, if so at what fee?

Hilly33
Level 1: Cadet

But want change of password to my email address but log as I have forgotten password

Emily247
Level 1: Cadet

When I try and log in it just says this service is undergoing maintenance and has said that for the last 10 days which means I am unable to check any of my emails.

crobalob
Level 1: Cadet

Hi, I cannot get this issue resolved from the call centre or using the online tools.I have a Bigpond POP email account. I am using Mac Mail.The account is working fine on my phone and on telstra webmail.On my MacBook I can send emails, but not receiv ...

doughwhacker
Level 1: Cadet

How do I reset  blocked senders on emails.  I received a message saying I have reached the 1000 limit on blocked senders.

Ritual
Level 1: Cadet

Hi All Just wondering if anyone could tell me how to fix an issue with emails , I’ve gone back into my sent items on my iPad and when I have clicked on the 2 emails to forward them onto someone else it’s stating that “ message has not been downloaded ...

Mobitron
Level 2: Rookie

I am trying to set up an old bigpond.net.au email account on windows 10 mail. I have tried following Telstra's setup for old accounts, but entering them into the right boxes is my problem. The email help page tells me to add this to incoming server m ...

Bob37
Level 1: Cadet

get error message saying your auto address book could not be retrieved try again later when try to write address to send email get your request could not be completed please try again

Hoovy
Level 1: Cadet

Auto Delete Emails off server 30 days after downloading to OutlookWould have thought this be a given for all with IMAP which syncs and doesn't remove emails thus eventually exceeding mailbox quota of Telstra 

Perrychef
Level 4: Private Eye

G'day, I have been asking question to Crowd Support. I received mail.  When I click on anything nothing happens.  I have never had this problem before. I do not know why this is happening.  I would appreciate any help please.  Also my internet is ver ...

madman100
Level 1: Cadet

i have my mobile ph and my mobile broadband with telstra looking at also getting a telstra email account? do thet sell them still?

joronamo
Level 2: Rookie

As of last Friday night 25/09/20, Webmail won't open in Firefox any more. I used to have this problem prior but I fixed it my making sure Firefox remembers history. Now it won't work even with my Firefox settings the same as before. I ran some tests ...

jeffr
Level 5: Eagle Eye

I received an email a few days ago stating the webmail upgrade is still ongoing. I hope so as there still are problems. Although webmail seems more stable and webmail is no longer showing as an outage but: 1. I still sometimes get “loading” errors wh ...

asdlong
Level 2: Rookie

I have been watching the forums but have not seen any answers. We rely on webmail for our business and personal emails and have tried forwarding them all to another email without success. Please advise how we can access our emails ASAP as we have not ...

MELB6
Level 2: Rookie

Recently changed internet provider - no longer with Telstra - but have a bigpond email. I can receive incoming emails but can no longer send emails. Can anyone tell me if I need to change settings or what I need to do to send emails - I can follow in ...

nullump
Level 1: Cadet

hey there!  hoping to get some help I have 120 emails in the bigpond webmail and 15740 stored locally on the mac. I'm migrating from the old mac to a new windows 10 pc. Can I get the old emails on the Windows 10 mailbox service? The option "remove c ...

Freyr
Level 1: Cadet

Telstra mail (bigpond.com) works fine on webmail, but same unchanged account name and password does not work on mail app on iMac, still running Mojave, or iPhone, running IOS13.7. Are there any solutions to this that work?

steve-22
Level 4: Private Eye

For the last 2 days i have noticed that all the past, present and future events i had in my calendar have gone and the whole system is blank... This was the only way i could keep up with multiple medical appointments and other family events if this c ...

billygoat59
Level 3: Gumshoe

I downloaded and installed Firefox Version 82.0.2 .Telstra web mail will not load, Just get 3 dots in middle of page.Loads with chrome, takes 10 to 20 seconds to load though.

Deanne4
Level 2: Rookie

Since Telstra started having problems with its server a month ago, my bigpond email has stopped syncing with outlook. IMAP settings are correct. Everything is as it should be. 

Anyone know why?

Pmj1
Level 1: Cadet

Want to add an address to whitelist in Telstra webmail, but no provision to do that as I can see.

cathy64
Level 4: Private Eye

Hi, I am using Outlook 2010 on Windows10, how do you set up so that emails received or sent never get deleted after a certain period of time? This is for bigpond, hotmail and gmail Or if they are archived, where are they located? thanks.

scottr63
Level 2: Rookie

Hi all, I'm setting up my third party email (mail.bigpond.com) and I can't get the outgoing server set up following the directions on the support page. Thanks in AdvanceScott R 

PC007
Level 1: Cadet

How can I keep email in webmail inbox after forwarding them to a few external outlook tools in different locations?  Before webmail issues in past months, I was able to keep all emails in the webmail inbox after forwarding to different external Outlo ...

Bilko100
Level 7: Deputy Inspector

It has been over 5 days now and I have not been able to download to Inbox our send Emails using Webmail. Is any one having similar problems? Telstra say it is an current problem that thyey are working on. It must be a low priority

Bluebella
Level 2: Rookie

I’m logged into webmail via the website, using an iPad running IOS 12.4.1. I’m trying to send an email with a single photograph attachment. The photograph was taken with an iPhone. Maximum message size exceeded [Err code: 554].Aside from the horrible ...

RHCP
Level 2: Rookie

I can't access my emails after login. It won't load my inbox then say 'this request to longer and timed out'. It's been doing this for a few weeks and I've asked if it can be fixed and still no response. I don't want to miss any important emails and ...

RDW9
Level 2: Rookie

I have just one email in my inbox that will not delete and will not transfer to another folder. This email is effecting some of the many third part email software pack I have tried to get over this issue. Any thoughts?R

V8Fiery
Level 2: Rookie

Could someone please explain the process in setting this up? The Outlook 2016 guidelines do not work, I'm still getting timed out from my webmail. Thanks.

teddyboy2014
Level 6: Bloodhound

Hi allAfter I have accessed my Bigpond emails, I do not log out, but find after a small time I see a message saying I have been "timed out"?? Cant I just leave it on for instant access?Thank-you

Steve1708
Level 3: Gumshoe

Over the last week, I've not been able to download any emails. I'm able to send them from my phone but can not receive any? I've logged into web mail to check and it keeps 'timing out' and will not display anything. I've used the 'My Telstra' app and ...

JacquiL1
Level 2: Rookie

I have several groups I send emails to. Yesterday I sent a group email successfully to 25 recipients. Then I tried another group of 40 recipients and the above error message appeared.I have tried to send again many times, and have even reduced number ...

Mandy123
Level 2: Rookie

Using Outlook, incoming emails receiving, outgoing not.  Tried SMTP.bigpond.com port 465 and 587.  Any suggestions.  Tried 465:1 but my version would not accept the : character. 

Liestins
Level 1: Cadet

I’ve logged into Telstra webmail to view my junk mail (for some reason, junk mail doesn’t show in my iPhone).There is an important email address whose emails continually get sent to my junk mail. I have added the email address as a contact, and it st ...

charlescrown
Level 1: Cadet

Our bigpond emails have been working fine up to date but we have just discovered that we don't get all of them. One was from the GIO and they said they were having problems sending emails to bigpond accounts.I have a feeling Telstra may have installe ...

Kelly2021
Level 1: Cadet

I have a bigpond account and several outlook accounts set up in outlook. Bigpond is the main default account. I can't view the bigpond calendar and its only keeping emails for 3 months. I need help, i assuming this is setting probs.

Hilly33
Level 1: Cadet

But want change of password to my email address but log as I have forgotten password

Ritual
Level 1: Cadet

Hi All Just wondering if anyone could tell me how to fix an issue with emails , I’ve gone back into my sent items on my iPad and when I have clicked on the 2 emails to forward them onto someone else it’s stating that “ message has not been downloaded ...

Bob37
Level 1: Cadet

get error message saying your auto address book could not be retrieved try again later when try to write address to send email get your request could not be completed please try again

Jibbity
Level 1: Cadet

Hi how do I mark a keyword ie Bitcoin as spam so they are deleted automatically? Thank you

Laura321
Level 1: Cadet

Is there a way to “select all” from iPad??? I’ve got over 10,000 emails on the server so don’t want to have to hit each one individually

PH53
Level 1: Cadet

I need to add a company web page as a 'Safe Sender' to my Contacts List so 'the system' will allow them to send me a link. I have googled this request and there are quite a few responses, one in particular to go to 'Settings' in Bigpond or My Telstra ...

Maxine36
Level 3: Gumshoe

For nearly a month now I have been unable to  access my contacts list via Telstra webmail, tried posting on facebook but only got useless comments from Telstra none of which helped as they were trying to say it was due to overload of data etc which i ...

raydel1
Level 1: Cadet

Cannot access my contacts to send emails, error message tells me my contacts cannot be loaded try again later, this has been happening for a few days now

An2net
Level 1: Cadet

I have 2 bigpond emails for business and personal uses. When I log into My Telstra with the business email and click the envelope icon in top right corner, it takes me directly to my business bigpond webmail inbox. However, when I sign into My Telstr ...

Marg9241
Level 1: Cadet

for the last month whenever i try to access my contacts lis i get the message CONTACTS LIST IS NOT AVAILABLE AT THIS TIMETRY AGAIN LATER

Stevenothappy
Level 1: Cadet

When trying to send an email, error message appears as soon as any characters are entered into the “To:” boxError message reads; “Error. Your task cannot be completed. Please try again “This has been an ongoing, intermittent issue that is now occurri ...

brash11
Level 1: Cadet

I have a primary and 2 additional email addresses linked to my account. I have moved to a new computer, and cannot recall the passwords for the 2 additional emails - consequently I cannot set them up in Outlook.

There appears to be no way to manage em ...

ItsNotWorking
Level 1: Cadet

I have tried for 3 days to reset my temporary password.  I keep getting an error on the telstra website. History.Email stopped working and prompt for password started coming up earlier in the week.EVENTUALLY narrowed it down to my email account had b ...

MrSoo
Level 1: Cadet

My Bigpond email account was working fine on iMac until about a month ago. It crashes as soon as I open mail. iCloud and Gmail work fine. How do i fix this?

i94barman
Level 1: Cadet

I moved to another NBN provider because I was sick of Telstra's inept service levels. I retained four Bigpond.com email addresses for a year, free. 

It's been 12 months and I want to retire at least two of these but there is nil information anywhere. ...

Janeyrosejanell
Level 1: Cadet

Hi Telstra  my bill a bit high and was wondering why l though l been pay it off ?

Leathallee1
Level 2: Rookie

WTF !!!!!! Cannot log into my Telstra email account. Over the problems they are having with this issue.Why cant Telstra get this working problem!!!

Briza1
Level 2: Rookie

When I compose a new email and include CC and BCC, the area in the body of the email is quite small and I can't read what was previously written. How can this area be increased?

PATRICK51
Level 1: Cadet

Hi All, My contacts list has disappeared and comes up with an error when i select it.

captaincremen
Level 1: Cadet

Hi When I access webmail and try and get to Contacts it shows "Your Auto Complete address book could not be retrieved.
Please try again later." 

ITJUSTDOESNT
Level 1: Cadet

sends from TELSTRA WEBMAIL..wont receive

VickHowl
Level 1: Cadet

Can someone at Telstra please explain to me why when I have added an email suffix to my safe senders list do the emails continue to get sent to junk. The emails are enquiries via my business website and have appeared in my inbox for the last 2 years ...

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