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scottr63
Level 2: Rookie

Hi all, I'm setting up my third party email (mail.bigpond.com) and I can't get the outgoing server set up following the directions on the support page. Thanks in AdvanceScott R 

jeffr
Level 5: Eagle Eye

I received an email a few days ago stating the webmail upgrade is still ongoing. I hope so as there still are problems. Although webmail seems more stable and webmail is no longer showing as an outage but: 1. I still sometimes get “loading” errors wh ...

KR121
Level 1: Cadet

I have an iphone and a bigpond email address. All of a suddenI cannot receive emails. I have spoken to Telstra and they reckon no issues at their end so I spoke to Apple and they have tried to get me connected. The issues I have is when I try to add ...

RedSwan
Level 1: Cadet

Hi, I have just sent an email from my work computer to my bigpond email and received a failed deliver notification of 5.1.0 - Unknown address error 550-'5.1.1 <my email address> recipient rejected. Recipient does not exist. IB603a'I then went onto my ...

SouthernBro1
Level 1: Cadet

I was advised that I could view all my emails, incoming and outgoing, by looking up in my Telstra page.an anyone advise me how to do that please?

MICKDUNNDEE
Level 4: Private Eye

Hi all dont know it I am putting what I need help with in the right location. I have two questions I would like to ask for help. I am using Googler chrome on my desktop computer and I am wanting to know if the problem is Telstra or Google. So here I ...

AL5891
Level 4: Private Eye

Emails are loading on my phone (slowly), but not at all on the computer. Have tried Chrome and Microsoft Edge.. just has 'loading' and then eventually tells me "Error This request took longer and timed out" I have used this email for at least 10 year ...

Oldbri
Level 1: Cadet

Telstra wrongly disconnected my account months ago. It was reconnected quite promptly but my email account was no longer accessible. I opened new email accounts and went through problems of contacting people to change my address. I use Thunderbird as ...

dj_4012
Level 2: Rookie

Once again most of my mail is suddenlt being sent to junk even tough I have marked it as not spam. The mail is moved temporariliy from junk to inbox and then a few minutes later reclassified as junk. Anyone got any idea how to disable filtering as it ...

Iluvatar
Level 2: Rookie

HELPFor weeks now, when I attempt to receive my Bigpond emails (using MS Outloook), the server attempts to send me ALL the history of kept emails on the server. This seemd to coincide with the Telstra email server problems that have occurred/ are occ ...

teddyboy2014
Level 6: Bloodhound

Hi all, YES I am in the wrong area but I have a problem with getting an additional mailbox from being accepted and the support area does not work??The issue is I have requested a new additional mail box and it shows as completed , but the confirming ...

Maria71
Level 1: Cadet

I got a new phone and I can't remember my password for 2 of my bigpond email accounts. I think I may have locked them as the "forgot password" option doesn't work.

GGMB
Level 1: Cadet

I cannot find answers on this site but the internet is full of all sorts of information NOT from Telstra sources.I was told that @bigpond.com mail with customers on NBN, together with the landline, will be shut down on 30 October and will be moved on ...

LucyM65
Level 1: Cadet

Last week I couldn't open emails in Windows Live Mail on my POP3 but I could see them in the Telstra Web mail. - I kept getting an error message saying low disk space even though my C drive has 65% free.  I created new IMAP account to transfer emails ...

MikeH01
Level 2: Rookie

Using Microsoft Office Professional 2016.Outlook will no longer send e mails from my Bigpond E Mail address. It will receive OK but not send.It will however send an e mail in Outlook from my gmail address.Checked all the send and receive settings wit ...

erika74
Level 1: Cadet

I haven’t been receiving emails to my bigpond account since Friday afternoon. I have tried webmail and iPhone mail program. Can anyone help?

Zidda
Level 1: Cadet

I have successfully created a second email address in Telstra MyAccount but unable to get it to appear in Webmail.The second address does not appear in My profile within Webmail and even though I have tried to manually enter the account per online in ...

CH247
Level 1: Cadet

since the email server problem has been 'fixed' all of my emails now go straight to junk.

Cannulator
Level 5: Eagle Eye

Today, and importantly tonight, I have received nearly a dozen and a half request from Telstra for with the message "Forgotten your Telstra ID password?" as if someone is hitting the forgotten password button. A genuine header and links addressed to ...

Kokoda2012
Level 1: Cadet

I used to get emails from a Rotary site "club runner" but within the last few weeks have not been getting them. How do I arrange to get these emails?

Brian00172
Level 1: Cadet

Hi. I am trying to adjust my mailbox settings to change the auto-forwarding address.When I try to open the mailbox settings, I get the message shown in the subject line above.I've been "trying again later" for over a week now. Is anyone else having t ...

Myopengarden
Level 2: Rookie

Hi SupportTelstra is blocking emails to bigpond accounts including mine that come from my gardening website. Every Monday morning at about 2am my website (igarden.com.au) sends an email out to my subscribers (about 2,300) alerting them when I have pu ...

jeffr
Level 5: Eagle Eye

I received an email a few days ago stating the webmail upgrade is still ongoing. I hope so as there still are problems. Although webmail seems more stable and webmail is no longer showing as an outage but: 1. I still sometimes get “loading” errors wh ...

Bilko100
Level 7: Deputy Inspector

It has been over 5 days now and I have not been able to download to Inbox our send Emails using Webmail. Is any one having similar problems? Telstra say it is an current problem that thyey are working on. It must be a low priority

Bluebella
Level 2: Rookie

I’m logged into webmail via the website, using an iPad running IOS 12.4.1. I’m trying to send an email with a single photograph attachment. The photograph was taken with an iPhone. Maximum message size exceeded [Err code: 554].Aside from the horrible ...

asdlong
Level 2: Rookie

I have been watching the forums but have not seen any answers. We rely on webmail for our business and personal emails and have tried forwarding them all to another email without success. Please advise how we can access our emails ASAP as we have not ...

Pmj1
Level 1: Cadet

Want to add an address to whitelist in Telstra webmail, but no provision to do that as I can see.

Deanne4
Level 2: Rookie

Since Telstra started having problems with its server a month ago, my bigpond email has stopped syncing with outlook. IMAP settings are correct. Everything is as it should be. 

Anyone know why?

RHCP
Level 2: Rookie

I can't access my emails after login. It won't load my inbox then say 'this request to longer and timed out'. It's been doing this for a few weeks and I've asked if it can be fixed and still no response. I don't want to miss any important emails and ...

RDW9
Level 2: Rookie

I have just one email in my inbox that will not delete and will not transfer to another folder. This email is effecting some of the many third part email software pack I have tried to get over this issue. Any thoughts?R

V8Fiery
Level 2: Rookie

Could someone please explain the process in setting this up? The Outlook 2016 guidelines do not work, I'm still getting timed out from my webmail. Thanks.

teddyboy2014
Level 6: Bloodhound

Hi allAfter I have accessed my Bigpond emails, I do not log out, but find after a small time I see a message saying I have been "timed out"?? Cant I just leave it on for instant access?Thank-you

Steve1708
Level 3: Gumshoe

Over the last week, I've not been able to download any emails. I'm able to send them from my phone but can not receive any? I've logged into web mail to check and it keeps 'timing out' and will not display anything. I've used the 'My Telstra' app and ...

JacquiL1
Level 2: Rookie

I have several groups I send emails to. Yesterday I sent a group email successfully to 25 recipients. Then I tried another group of 40 recipients and the above error message appeared.I have tried to send again many times, and have even reduced number ...

Mandy123
Level 2: Rookie

Using Outlook, incoming emails receiving, outgoing not.  Tried SMTP.bigpond.com port 465 and 587.  Any suggestions.  Tried 465:1 but my version would not accept the : character. 

CanberraBridge
Level 2: Rookie

I have recently connected to Telstra NBN, and am trying to setup the "Send to email" on my printer. I have entered the outgoing SMTP settings that Telstra's help pages advise:smtp.telstra.comPort: 465  (have also tried 587) I am using my bigpond.com ...

Eman
Level 2: Rookie

I have two SENT folders on Telstra Webmail - I only used to have one. One is the normal Sent folder.  Emails sent using Webmail, Outlook or an android phone/tablet are all saved to the "Sent" folder. If I send an email from my iPhone/iPad/iPod they a ...

LeighT
Level 3: Gumshoe

Since yesterday (20 July 2020) my Bigpond email, which has worked fine for years, refuses to send email, but incoming email is OK. When trying to send, I get “error 550 suspected spam”.This happens on various devices – my PC (using WinLiveMail), also ...

Blacktucs
Level 1: Cadet

Firstly, I am not tech savvy not IT literate. I have a bigpond.net.au email address. Some of my emails appear on my tablet but not on my notebook. Some disappear and I haven't read them! Is it s 'server' issue? POP3 or IMAP? (whatever that means)

Mikenoob
Level 2: Rookie

I cancelled my Bigpond internet connection a few months ago and switched to a new ISP.  I was of the understanding that I could keep my @bigpond.com email address for 12 months while I changed to a new address. But the @bigpond address was suddenly s ...

bandit-joe
Level 2: Rookie

I am able to sign in to webmail using Firefox, but when it goes to the page showing the emails, I am just getting the 3 flashing square dots, not going any further, everything was fine a couple of days ago. I am using windows 10

itsmetoo
Level 1: Cadet

Being an old guy with limited pc skills I did not know about this feature. I wast able to recover most of the pst files but the procedure lost the last 6 months of emails I saved in my personal pst files.I found many files on my online email trash bu ...

fearnaught
Level 2: Rookie

Several problems with my bigpond.net.au email so I deleted it and went to add a new account. when trying to sign in I get 'unable to verify account name or password '. I can log in to Telstra and webmail successfully. I do not use keychain as some su ...

Jilleebean
Level 2: Rookie

Hi all, I recently purchased a Swann security system that runs on wifi and you use the Safe by Swann app with it. When I try to register on the app it sends an email to verify and I am not receiving that email so cannot proceed with the setup I have ...

PNH1
Level 2: Rookie

I cannot receive (and send) emails for  I need to know the settings and how I can update/change my password which I have forgotten.\   <edited for privacy>

oldboy2
Level 1: Cadet

When I copy new photo into my email attachment box it ends up upside down and when received at the other email address ,when opened it is upside down. any advice on how to fix the problem

CH247
Level 1: Cadet

since the email server problem has been 'fixed' all of my emails now go straight to junk.

Kokoda2012
Level 1: Cadet

I used to get emails from a Rotary site "club runner" but within the last few weeks have not been getting them. How do I arrange to get these emails?

teddyboy2014
Level 6: Bloodhound

Two question's please for your help1) I opened another mailbox in Telstra, completed all, and received a message that it takes 30 mins for approval. never got the message. It shows that the new email box, but it does not activated. When I sign on for ...

DMHF50
Level 1: Cadet

I need my email from my telstra.com on a daily basis and they will be pilling up and I have already had mail delivered as they can not send emails to me. This is totally unprofessional for the largest and richest Telcom in Aust. All I have found is y ...

Am23
Level 1: Cadet

Hi have had a bigpond email address since 2000 and I now unable to access old emails. 

GPH1950
Level 1: Cadet

For a month now I have had unacceptable service or none at all which is what I am now going through, Recorded messages on their 132227 line are just frustrating me more. Need to get it fixed now or a date / timing on when this is to be up and running ...

Liz822
Level 1: Cadet

I have not been able to access emails for the best part of a month due to an issue Telstra end. I received a text today saying the issue is resolved but still have no email. I need to access old emails I received but nothing will log in and load. I h ...

yuppyoldginlord
Level 1: Cadet

When will Bigpond email be fully operational again? It works on my smart phone but not on my laptop.Needless to say, it is very annoying that Telstra has neglected communications with their customers.

Jenni4
Level 2: Rookie

After a month of it not working and then a week and a half of it working properly, it is has now gone back to continually loading.

VOK
Level 1: Cadet

Hello I am receiving this error when trying to send. This has only happened in the last few days. I am living overseas and need this still as my main email account.
Task 'victoria.olivo@bigpond.com - Sending' reported error (0x800CCC6F) : 'Your outgoi ...

Bren12
Level 1: Cadet

Well its been over a month now - no email service - message states to ring but no-one answers they just run through a menu of options and then hang up on you not before asking you to be patient and polite  - apps provide by a computer generated conta ...

Itat
Level 1: Cadet

I cannot receive emails for apparently my Mail Box is 'full'. How do I delete multiple emails so I can receive emails via Windows Live Mail?

Lmcs
Level 1: Cadet

Our company sends email to its employees many of whom have a bigpond.com account.  For some reason, bigpond.com is now bouncing all of our emails.  How do we rectify this?  

dinkop
Level 2: Rookie
Javal
Level 1: Cadet

How to delete 5000 emails from my inbox

Barnodfe
Level 1: Cadet

this has been occurring for a few weeks now

BigpondBroken
Level 1: Cadet

Hi, no matter what computer or internet connection I use, I always encourage the below error when signing in.  How do I resolve this 'time out' issue or even speak to an actual person at Telstra to have this resolved?  I always get hung up upon when ...

FAnnoyed
Level 1: Cadet

Found MORE/MORE>Print dropdown and printed out a couple of emails. Then windows was auto "upgraded" and now printing not possible. I have Win 10. Which Supplier is capable of providing a permanent solution?

SCD3
Level 2: Rookie

Impossible to speak to human contact with Telstra. The automatic Telstra 24/7 'Nora' messages is frustrating and does not appropriately provide answers to specific questions. Seems human contact with Telstra is now a difficult exercise.

Artiesemail1
Level 1: Cadet

I haven’t been able to load my bigpond email on my laptop for nearly a month. Telstra says there is “ disruption” but just how long is this going to continue? My cache is now over 3000 and I can not clear it. I can load on iPad and iPhone. Getting ex ...

glowbraN
Level 1: Cadet

are there any human operators available through livechat.telstra.com, or through the 24-app? I never get any option to escape the chatbot's preset response options. i was trying to ask about pending changes to Telstra Air.

Damomc
Level 1: Cadet

I have a court case coming up in 4 weeks. Was wondering if my emails from May (from my deleted items) would be retrievable. My current only goes as far back as the beginning of July. I was hoping to get them from the start of May??? Using outlook. Au ...

Mummy077
Level 2: Rookie

Due to an ongoing issue with frequently being unable to open Bigpond emails, I have set up for my Bigpond emails to go to my Gmail. I have discovered that once they have gone to Gmail they are auto deleting from my Bigpond. Does anyone know how to st ...

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