Broadband & nbn™

Telstra Mail

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Community Manager Kjorg Community Manager
Community Manager

Telstra has made the decision to stop growing its mailbox account base, therefore no new accounts will be able to be created via My Telstra, and new accounts are no longer offered to new customers/services.   Importantly, however – all currently acti ...

Aem3
Level 1: Cadet

Have three bigpond emails from an account that was transferred to a new nbn account and whilst they still work I have no idea where to find them

Rstewart
Level 2: Rookie

Hi just a week ago my bigpond.net.au email stopped syncing between my Windows 10 laptop, my Ipad pro and my Iphone 12. Everything has been working perfectly before this, I havent changed any passwords or changed any settings or anything like that. No ...

pete2103
Level 2: Rookie

Every time I send an email to bigpond.com, bigpond.net, bigpond.net.au or telstra.com it bounces back with a message saying the server could not be reached.Please help, I need to be able to email my family and customers.

Muzza17
Level 1: Cadet

In coming emails from particular senders my children are no longer coming throughthey are sent back, can't contact serverBoth senders are hot mail accountsstarted a few weeks ago

UniversalGenius
Level 3: Gumshoe

How does one suddenly, out of the blue lose all their contacts. This would make trying to send an email to a friend impossible as the contact list appears empty, and an error dialog pops up with something like " the auto complete email contacts could ...

PP99
Level 2: Rookie

I accidentally moved all my emails to the junk folder last night on my iPhone. I then had to move them all back (12,000 of them) to my inbox. This didn't work properly so I decided to delete my bigpond account from my iPhone and re-add it. However, m ...

AJM78
Level 1: Cadet

I am not receiving all emails from Bigpond to Outlook.  I get some. I do get all (I think) via the linked gmail account. Any suggestions welcome.

Visal
Level 1: Cadet

Hi I have an issue, we're generating emails from our web server for password resets for users. It's blank email with information only, no links. All customers who've signed up to our service using a bigpond.com domain are rejecting this email, with t ...

kw10
Level 1: Cadet

<edited for privacy>

Palimpsest
Level 2: Rookie

All of my Telstra Bigpond Webmail contacts have disappeared suddenly. They worked one day and the next they were gone. I can't even recreate the list because I get an error message. I tried accessing Webmail using other browsers...the mail and messag ...

bomnos
Level 3: Gumshoe

email sender in blocked list appeared in a new email in my webmail inbox today -why wasn't it blocked automatically?I tried deleting it from the blocked sender list;  error message -unable to blocktried adding the email address to blocked sender list ...

The_Augur
Level 6: Bloodhound

I have ongoing unresolved issues with Telstra Mail but the thread is archived.This includes one titled "Have Embedded Links been Deactivated in Telstra Mail emails?"Does this mean there is no hope nor resolution? I am now experiencing Blocked Images ...

Brett97
Level 1: Cadet

MS Outlook client on Mac returns error when trying to download messages: Error: no such message Details: Could not retrieve emails Error code: -16999

Bilby145
Level 3: Gumshoe

I have received the following when I tried to send an email. I have not been active for at least 36 hours, until now; Can anyone advise if it is a Telstra item, or do I have something that has bypassed windows security & AVG light. Too Many RequestsT ...

daisy1210
Level 1: Cadet

i have a new big pond address but don't know what the password is as there was no instructions. how do i access this or change it

Bazza8
Level 2: Rookie

HiI have a @bigpond.com email account.I access via webmail site:https://signon.telstra.com.au/login?goto=http%3A%2F%2Femail.telstra.com%3A443%2FwebmailOn logout I have been receiving 404 Not Found message. This has continued for several weeks. I unde ...

Sobr
Level 1: Cadet

I have a subscribed mailbox which someone else wants. Is it possible to transfer it to someone else. It is not a primary email address.

Nick_69
Level 1: Cadet

I am at my wits end trying to access emails that are blocked through bigpond mail. I am trying to reset my Netflix account yet every email from Netflix is blocked by Telstra. They are not going to my spam/junk folder. Netflix have sent multiple email ...

SharonMB
Level 1: Cadet

I received an anonymous and malicious email sent from my own bigpond email address. The sender is blackmailing for crypto currency and has accessed my bigpond email login details, including the password somehow. I have now changed my bigpond/telstra ...

Jaspersmate
Level 1: Cadet

Emails that were previously sent to my Bigpond account used to be redirected to my Hotmail account. This is no longer happening and now I cannot access any emails in my Bigpond account either? What is happening?

darylive
Level 1: Cadet

Contrary to the advice given here there is no 'Password' option in the personal details section;
Only email address and phone numbers. 

The only option Telstra offers is to send an email which is useless if you cannot sign into email. 

Jayvid
Level 1: Cadet

We run a small business that sends out confirmation emails to customers. Bigpond is rejecting the Gmail I.P address. How do we resolve this issue?The response from the remote server was:550 5.7.1 Connection refused from 209.85.167.43. IB110

Colsh
Level 1: Cadet

I have recently encountered a problems with Telstra rejecting outgoing messages that contain only an embedded image as spam. I have been able to do this successfully in the past. Messages are composed on Outlook for Microsoft 365 a=on a desktop compu ...

Muzza17
Level 1: Cadet

In coming emails from particular senders my children are no longer coming throughthey are sent back, can't contact serverBoth senders are hot mail accountsstarted a few weeks ago

kw10
Level 1: Cadet

<edited for privacy>

Bazza8
Level 2: Rookie

HiI have a @bigpond.com email account.I access via webmail site:https://signon.telstra.com.au/login?goto=http%3A%2F%2Femail.telstra.com%3A443%2FwebmailOn logout I have been receiving 404 Not Found message. This has continued for several weeks. I unde ...

Miacat
Level 1: Cadet

Am I able to create a second email account. All the instructions I've found are old  suggest you can but there is no option to Add a new account. 

ICK318
Level 1: Cadet

on line mytelstra account does not seem to allow me to add an extra e-mail address. It only acknowledges my primary address and how to delete an address not add one?

RexMonkey
Level 3: Gumshoe

I have my own domain name and use my BigPond mailbox only for outbound email via SMTP. This stopped working a few days ago and Outlook (O365) constantly asks for my user name and password. I logged onto Webmail via My Telstra to confirm the credentia ...

Mr-Dawkins
Level 1: Cadet

I have two additional mailboxes for my young children.  They've been dormant (un accessed) for a long time  (12+ months) and struggling to have them reactivated. I've spent a considerable amount of time with Tesltra support via the on-line chat featu ...

Accuro1
Level 1: Cadet

We often send out emails to our workers own private email address. About 120 at a time. We have done this for a few years without problems and nothing has changed. Today we had about 20 emails bounce back. Mostly from bigpond.com. I have checked with ...

KTP1
Level 1: Cadet

After losing email (bigpond) I deleted account and re added it… inbox now OK but have lost all my email folders.. help

Elise11
Level 1: Cadet

After having this email address for many years it suddenly popped up on my iPhone that the username or password for my bigpond email was incorrect. (I had not changed anything, it just stopped receiving mail due to this error). I've tried everything ...

DexterB
Level 5: Eagle Eye

Is there a way of filtering out old CrowdSupport messages? Telstras mail settings have changed over the years, so that only relatively recent (and not outdated) advice is searched?

Jenjen77
Level 1: Cadet

I always use my phone but want to set up email on my computer. I have 25000 emails on webmail. Computer wants to download them. How do I delete them all from directly from Telstra webmail? There seems to be no select all box...??

hags77
Level 1: Cadet

I run a wholesale business and lately i haven't been receiving all my emails which are mostly orders. Customers calling asking where their orders are but i haven't received them but on their end they say it has been sent. I haven't had this problem b ...

branky75
Level 2: Rookie

Am getting the notification "ATTENTION: Bounced Message Notification, bytes in the mailbox" realise I have to delete message at webmail (day to day use apple mail). Looks like I haven't done this in a while!!! is there anyway to delete big quantities ...

wrigle5
Level 2: Rookie

How do I add another email address to my Telstra account, either Bigpond.com or Telstra.com?Please note, I currently have Bigpond.net.au and Bigpond.com addresses and realise that bigpond.com = telstra.com for all intents and purposes.I have already ...

malky_x
Level 2: Rookie

One day they were then and then the next day they were not. I did not delete them.

LenieandGerrit
Level 1: Cadet

Hi wat can I do about this it happened when I replay on a email. thanks Gerrit

Grus
Level 1: Cadet

I am a new customer, did some research before coming across to Bigpond. Said up to 14 mail boxes, now I'm in I tried following the guides, read the forums, all dated information....that should have set off alarm bells. get on the mobile app only to b ...

Tyrus
Level 3: Gumshoe

My iPhone mail stopped connecting to Telstra servers a couple of days ago.  I didnt notice immediately as the same mail settings are still working on my PC (using outlook). I was getting 'unable to connect via SSL' error orginally.  I followed troubl ...

gtb
Level 2: Rookie

Webmail recently (last 3 to 6 months) started only showing the last two weeks emails. I have made no changes and there is no ability to make changes in the Telstra webmail system to do this.  I notice from reading comments from the past that this app ...

Mira
Level 1: Cadet

I have a primary mailbox and an additional one.I don't use this mailbox, since swapping over to Gmail years ago. If you change your ISP  you don't have to change your address!I CAN navigate to it as recommended in  the FAQ "manage your mailbox" but t ...

Mal59
Level 1: Cadet

Hi due to a Email program no longer being supported a virus got in and has hijacked my primary email address and is changing passwords on all sites where the email address is used as a username, I've managed to get into some of the more important one ...

Matt18
Level 3: Gumshoe

I have 2 bigpond email addresses as part of my Telstra account. Will I retain both bigpond email addresses I have once I have moved my current bigpond cable internet to a telstra nbn plan?

PKW1
Level 1: Cadet

This error message appeared on an outgoing email I sent from my Outlook account on my laptop today.The complete message is:"The following recipient(s) cannot be reached:  [Name of Addressee] on 02/06/2021 2.12PM550 5.7.1 5FE6CF5920B7B9F2 Message cont ...

InfotechMe
Level 1: Cadet

Resolved - bigpnd sorted their issues Hi Im an I.T Tech and i have been having multiple customers since monday not being able to receive emails primarily on computers. sending works but outlook cannot connect to the imap.telstra.com email server, iss ...

PM_Scammer
Level 1: Cadet

Msg received..."The delivery of 4 new incoming emails to your Inbox has been rejected.Use the secure portal below to recover the emails before they are permanently deleted from the server:"link follows to portal.bigpond.com with my username included. ...

Flaco
Level 1: Cadet

Does anyone know how to apply an active rule to mail that is already in my inbox. I have a mismanaged mailbox since 2009 and thought I could move stuff using a Rule. Select all only selects about 20-30 messages and I have about 13,000+ to move. Any a ...

ds4573
Level 1: Cadet

I use the MailChimp email system on behalf of our sports group. We are having a lot of problems with emails sent from MailChimp to BigPond addresses going to Junk.  The same emails to other (non BigPond) service providers get through OK. The problem ...

Kirstenw2
Level 1: Cadet

I am in an infuriating message cycle with Telstra where I explain my issue - they promise to assist and solve but don't until a new person takes over and I have to explain my problem(s) all over again!
To summarise:
1)My webmail account  had 116K + in ...

mpearson69
Level 1: Cadet

I cannot reply to or forward emails. I keep getting the error in the subject line. This is particularly so if there is an attachment, even though they are well under the max size. Can  you please advise how to fix as it's incredibly inconvenient.

Liestins
Level 1: Cadet

I’ve logged into Telstra webmail to view my junk mail (for some reason, junk mail doesn’t show in my iPhone).There is an important email address whose emails continually get sent to my junk mail. I have added the email address as a contact, and it st ...

charlescrown
Level 1: Cadet

Our bigpond emails have been working fine up to date but we have just discovered that we don't get all of them. One was from the GIO and they said they were having problems sending emails to bigpond accounts.I have a feeling Telstra may have installe ...

Ritual
Level 1: Cadet

Hi All Just wondering if anyone could tell me how to fix an issue with emails , I’ve gone back into my sent items on my iPad and when I have clicked on the 2 emails to forward them onto someone else it’s stating that “ message has not been downloaded ...

Bob37
Level 1: Cadet

get error message saying your auto address book could not be retrieved try again later when try to write address to send email get your request could not be completed please try again

Jibbity
Level 1: Cadet

Hi how do I mark a keyword ie Bitcoin as spam so they are deleted automatically? Thank you

Laura321
Level 1: Cadet

Is there a way to “select all” from iPad??? I’ve got over 10,000 emails on the server so don’t want to have to hit each one individually:(

PH53
Level 1: Cadet

I need to add a company web page as a 'Safe Sender' to my Contacts List so 'the system' will allow them to send me a link. I have googled this request and there are quite a few responses, one in particular to go to 'Settings' in Bigpond or My Telstra ...

Maxine36
Level 3: Gumshoe

For nearly a month now I have been unable to  access my contacts list via Telstra webmail, tried posting on facebook but only got useless comments from Telstra none of which helped as they were trying to say it was due to overload of data etc which i ...

raydel1
Level 1: Cadet

Cannot access my contacts to send emails, error message tells me my contacts cannot be loaded try again later, this has been happening for a few days now

An2net
Level 1: Cadet

I have 2 bigpond emails for business and personal uses. When I log into My Telstra with the business email and click the envelope icon in top right corner, it takes me directly to my business bigpond webmail inbox. However, when I sign into My Telstr ...

Marg9241
Level 1: Cadet

for the last month whenever i try to access my contacts lis i get the message CONTACTS LIST IS NOT AVAILABLE AT THIS TIMETRY AGAIN LATER

Stevenothappy
Level 1: Cadet

When trying to send an email, error message appears as soon as any characters are entered into the “To:” boxError message reads; “Error. Your task cannot be completed. Please try again “This has been an ongoing, intermittent issue that is now occurri ...

brash11
Level 1: Cadet

I have a primary and 2 additional email addresses linked to my account. I have moved to a new computer, and cannot recall the passwords for the 2 additional emails - consequently I cannot set them up in Outlook.

There appears to be no way to manage em ...

ItsNotWorking
Level 1: Cadet

I have tried for 3 days to reset my temporary password.  I keep getting an error on the telstra website. History.Email stopped working and prompt for password started coming up earlier in the week.EVENTUALLY narrowed it down to my email account had b ...

MrSoo
Level 1: Cadet

My Bigpond email account was working fine on iMac until about a month ago. It crashes as soon as I open mail. iCloud and Gmail work fine. How do i fix this?

i94barman
Level 1: Cadet

I moved to another NBN provider because I was sick of Telstra's inept service levels. I retained four Bigpond.com email addresses for a year, free. 

It's been 12 months and I want to retire at least two of these but there is nil information anywhere. ...

Janeyrosejanell
Level 1: Cadet

Hi Telstra  my bill a bit high and was wondering why l though l been pay it off ?

Leathallee1
Level 2: Rookie

WTF !!!!!! Cannot log into my Telstra email account. Over the problems they are having with this issue.Why cant Telstra get this working problem!!!

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit