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MikeH01
MikeH01
Level 1: Cadet
yesterday

Bigpond e mail will not send in Outlook

Using Microsoft Office Professional 2016.Outlook will no longer send e mails from my Bigpond E Mail address. It will receive OK but not send.It will however send an e mail in Outlook from my gmail address.Checked all the send and receive settings wit ...

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Zidda
Zidda
Level 1: Cadet
4 hours ago

Adding second webmail account to primary webmail so both show in the one webmail account

I have successfully created a second email address in Telstra MyAccount but unable to get it to appear in Webmail.The second address does not appear in My profile within Webmail and even though I have tried to manually enter the account per online in ...

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CH247
CH247
Level 1: Cadet
yesterday

why are all emails going to junk folder?

since the email server problem has been 'fixed' all of my emails now go straight to junk.

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Cannulator
Cannulator
Level 5: Eagle Eye
Thursday

Multiple Telstra genuine emails asking for password resets

Today, and importantly tonight, I have received nearly a dozen and a half request from Telstra for with the message "Forgotten your Telstra ID password?" as if someone is hitting the forgotten password button. A genuine header and links addressed to ...

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Kokoda2012
Kokoda2012
Level 1: Cadet
Wednesday

Unblocking an Email

I used to get emails from a Rotary site "club runner" but within the last few weeks have not been getting them. How do I arrange to get these emails?

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Brian00172
Brian00172
Level 1: Cadet
August

We've disabled your mailbox editing tool because of a technical error. Please try again later.

Hi. I am trying to adjust my mailbox settings to change the auto-forwarding address.When I try to open the mailbox settings, I get the message shown in the subject line above.I've been "trying again later" for over a week now. Is anyone else having t ...

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Myopengarden
Myopengarden
Level 2: Rookie
4 weeks ago

Valid emails to bigpond accounts being blocked by Telstra

Hi SupportTelstra is blocking emails to bigpond accounts including mine that come from my gardening website. Every Monday morning at about 2am my website (igarden.com.au) sends an email out to my subscribers (about 2,300) alerting them when I have pu ...

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PaulaD2020
PaulaD2020
Level 1: Cadet
Monday

Emails stopped at webmail as spam

Emails, that I usually receive and approve receipt from, are now being blocked and stopped at webmail as spam. therefore, they do not come through to my Outlook account. I have to go into Webmail and change to 'Not Spam' and then it releases them. Ho ...

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MN18
MN18
Level 1: Cadet
Monday

Sms

Since 30th Sept 19, we no longer provide SMS to fixed phone services. For details see telstra.com/featureexit

what does this mean in simple terms ??? 

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nig72
nig72
Level 1: Cadet
2 weeks ago

Webmail Calendar won't load events

When I open Calendar I get error message "the event does not exist refresh and try again".Refresh does not work and all my events won't load?

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Bilko100
Bilko100
Level 7: Deputy Inspector
August

Webmail Ibox will not download

It has been over 5 days now and I have not been able to download to Inbox our send Emails using Webmail. Is any one having similar problems? Telstra say it is an current problem that thyey are working on. It must be a low priority

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Bluebella
Bluebella
Level 2: Rookie
2 weeks ago

Why won’t webmail let me send a single photograph?

I’m logged into webmail via the website, using an iPad running IOS 12.4.1. I’m trying to send an email with a single photograph attachment. The photograph was taken with an iPhone. Maximum message size exceeded [Err code: 554].Aside from the horrible ...

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asdlong
asdlong
Level 2: Rookie
a month ago

When will Telstra webmail loading issue be fixed - it's been over a month

I have been watching the forums but have not seen any answers. We rely on webmail for our business and personal emails and have tried forwarding them all to another email without success. Please advise how we can access our emails ASAP as we have not ...

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Pmj1
Pmj1
Level 1: Cadet
3 weeks ago

How do you whitelist an address in Telstra Webmail. There is no provision in settings.

Want to add an address to whitelist in Telstra webmail, but no provision to do that as I can see.

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Deanne4
Deanne4
Level 2: Rookie
a month ago

Bigpond stopped syncing with Outlook

Since Telstra started having problems with its server a month ago, my bigpond email has stopped syncing with outlook. IMAP settings are correct. Everything is as it should be. 

Anyone know why?

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RHCP
RHCP
Level 2: Rookie
a month ago

Cant access my webmail inbox

I can't access my emails after login. It won't load my inbox then say 'this request to longer and timed out'. It's been doing this for a few weeks and I've asked if it can be fixed and still no response. I don't want to miss any important emails and ...

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RDW9
RDW9
Level 2: Rookie
September

Email failing to delete

I have just one email in my inbox that will not delete and will not transfer to another folder. This email is effecting some of the many third part email software pack I have tried to get over this issue. Any thoughts?R

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V8Fiery
V8Fiery
Level 2: Rookie
a month ago

Bigpond email settings for Outlook Office 365

Could someone please explain the process in setting this up? The Outlook 2016 guidelines do not work, I'm still getting timed out from my webmail. Thanks.

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teddyboy2014
teddyboy2014
Level 6: Bloodhound
July

email time out

Hi allAfter I have accessed my Bigpond emails, I do not log out, but find after a small time I see a message saying I have been "timed out"?? Cant I just leave it on for instant access?Thank-you

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Steve1708
Steve1708
Level 3: Gumshoe
August

emials will not download????

Over the last week, I've not been able to download any emails. I'm able to send them from my phone but can not receive any? I've logged into web mail to check and it keeps 'timing out' and will not display anything. I've used the 'My Telstra' app and ...

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CH247
CH247
Level 1: Cadet
yesterday

why are all emails going to junk folder?

since the email server problem has been 'fixed' all of my emails now go straight to junk.

  • 29 Views
  • 0 Replies
0 Kudos
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Kokoda2012
Kokoda2012
Level 1: Cadet
Wednesday

Unblocking an Email

I used to get emails from a Rotary site "club runner" but within the last few weeks have not been getting them. How do I arrange to get these emails?

  • 34 Views
  • 0 Replies
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teddyboy2014
teddyboy2014
Level 6: Bloodhound
a week ago

email support

Two question's please for your help1) I opened another mailbox in Telstra, completed all, and received a message that it takes 30 mins for approval. never got the message. It shows that the new email box, but it does not activated. When I sign on for ...

  • 104 Views
  • 0 Replies
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RedSwan
RedSwan
Level 1: Cadet
3 weeks ago

Bigpond Email Not delivered or received

Hi, I have just sent an email from my work computer to my bigpond email and received a failed deliver notification of 5.1.0 - Unknown address error 550-'5.1.1 <my email address> recipient rejected. Recipient does not exist. IB603a'I then went onto my ...

  • 111 Views
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DMHF50
DMHF50
Level 1: Cadet
4 weeks ago

No email since last Thursday

I need my email from my telstra.com on a daily basis and they will be pilling up and I have already had mail delivered as they can not send emails to me. This is totally unprofessional for the largest and richest Telcom in Aust. All I have found is y ...

  • 98 Views
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Am23
Am23
Level 1: Cadet
4 weeks ago

Old Emails

Hi have had a bigpond email address since 2000 and I now unable to access old emails. 

  • 76 Views
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GPH1950
GPH1950
Level 1: Cadet
a month ago

eMail down AGAIN

For a month now I have had unacceptable service or none at all which is what I am now going through, Recorded messages on their 132227 line are just frustrating me more. Need to get it fixed now or a date / timing on when this is to be up and running ...

  • 93 Views
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Liz822
Liz822
Level 1: Cadet
a month ago

Email issues

I have not been able to access emails for the best part of a month due to an issue Telstra end. I received a text today saying the issue is resolved but still have no email. I need to access old emails I received but nothing will log in and load. I h ...

  • 106 Views
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yuppyoldginlord
yuppyoldginlord
Level 1: Cadet
a month ago

Bigpond email not working

When will Bigpond email be fully operational again? It works on my smart phone but not on my laptop.Needless to say, it is very annoying that Telstra has neglected communications with their customers.

  • 111 Views
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Jenni4
Jenni4
Level 2: Rookie
a month ago

My webmail is failing to load again.

After a month of it not working and then a week and a half of it working properly, it is has now gone back to continually loading.

  • 91 Views
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