SharonMB
Level 1: Cadet

Bigpond email hacked remotely by anonymous blackmailer

I received an anonymous and malicious email sent from my own bigpond email address. The sender is blackmailing for crypto currency and has accessed my bigpond email login details, including the password somehow. I have now changed my bigpond/telstra password but how do I add 2fa to help prevent future remote hacking of my email? 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Dowser
Level 22: Superhuman
Level 22: Superhuman

Re: Bigpond email hacked remotely by anonymous blackmailer

2FA for Telstra Mail was discussed in a previous thread

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Bigpond email hacked remotely by anonymous blackmailer

Are you sure that they've actually hacked your account?

I receive dozens of those spam emails daily (most get blocked by my spam filter) and they are just phishing. They are hoping that you believe them and will do what they say.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
WillowR
Support Team
Support Team

Re: Bigpond email hacked remotely by anonymous blackmailer

Hey SharonMB, I'm leaning more towards Jupiter is thinking on this one at the moment, a lot of these emails can be crafted to look very convincing but they're just a ploy to try and lure you in. Have you got any proof that they've been meddling in your accounts? Has anything changed in ways you can't explain?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit