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Level 3: Gumshoe

BigPond Email on Mac Mail and iPhone

Hi,

 

Having some challenges with mail, lately my mac and just today my iPhone have decided that my passowrd is incorrec and refuses to accept password so am unable to send or receive mail through the applicable mail programs.  The funny thing is I can log in to webmail with exactly the same email address & password without any issues.  What give?

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Telstra (Retired)
Telstra (Retired)

Re: BigPond Email on Mac Mail and iPhone

Hi,

 

That is strange. It may be that your bigpond email was migrated to another platform that may have caused this. We will need to look into this further for you to find out what is going on.

 

I'm going to send you a private message with a form to complete so we can obtain some of your details. Once we receive the form we'll be in touch.

 

-Matt

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