Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Could someone please explain the process in setting this up? The Outlook 2016 guidelines do not work, I'm still getting timed out from my webmail. Thanks.
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Add the account manually and use the following settings. It may still time out during peak periods at the moment.
IMAP settings
Account type:
- Account type: IMAP
Incoming server details:
- Incoming server address: imap.telstra.com
- Incoming server port: 993
- Encrypted connection: SSL
Outgoing server details:
- Outgoing server address: smtp.telstra.com
- Outgoing server port: 465 (recommended) or 587
- SMTP authentication: On
- Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587
Username & Password:
- User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
- Password: Your Telstra email account password - REMEMBER it’s case sensitive.
Other settings to check:
- Make sure ‘Outgoing server requires authentication’ is ticked.
Was this helpful?
- Yes it was, thank you
- No, I still need help
Thank you for your feedback
Thank you for your feedback
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Add the account manually and use the following settings. It may still time out during peak periods at the moment.
IMAP settings
Account type:
- Account type: IMAP
Incoming server details:
- Incoming server address: imap.telstra.com
- Incoming server port: 993
- Encrypted connection: SSL
Outgoing server details:
- Outgoing server address: smtp.telstra.com
- Outgoing server port: 465 (recommended) or 587
- SMTP authentication: On
- Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587
Username & Password:
- User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
- Password: Your Telstra email account password - REMEMBER it’s case sensitive.
Other settings to check:
- Make sure ‘Outgoing server requires authentication’ is ticked.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Bigpond email settings for Outlook Office 365
@V8Fiery wrote:Could someone please explain the process in setting this up? The Outlook 2016 guidelines do not work, I'm still getting timed out from my webmail. Thanks.
What happens when you try?.
Related Content
-
I cannot access emails in Office 365
Find out more -
Cannot setup Office 365 - Outlook 2016 account for Bigpond
Find out more -
Set up bigpond.com email on Outlook 2016
Find out more -
How To Set Up Your BigPond Email - Android
Find out more